3000 Jimmy Johnson Blvd, Port Arthur, TX 77642, United States
#19 of 23 hotels in Port Arthur
Guests' ChoiceBased on 96 hotel reviews
6.2Cleanliness
6.9
Comfort
7.2
Location
7.7
Facilities
6.7
Staff
6.8
Value for money
6.7
Free Wifi
4.0
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End of dialog contentReviewed: February 10, 2025
Nicepatty
United StatesMan at counter check in
Not much to say..man at counter didn't greet us..I finally said "hello how are you?" Seemed unhappy to me..as if he didn't like people.
Stayed in February 2025
Reviewed: November 24, 2024
Christopher
United StatesOver 30 minutes to check in especially if you have a guest with you. Parking permits is a big hold up too.
Very clean rooms
Stayed in November 2024
Reviewed: July 13, 2024
Travel
United StatesCheck in was not the best. I traveled with emotional support animals and was told I needed a kennel but website did not state that
All beds should have 4 pillows
Stayed in July 2024
Reviewed: June 2, 2024
Linda
United StatesHave never had to pay a security deposit at any hotel I've ever stayed at. Thought that was kind of strange. Did get it back the next morning
Didn't see any breakfast .
Stayed in June 2024
Reviewed: February 15, 2024
Colatrino
United StatesFront desk was rude I was treated like a stray. And was never told about wifi at all
Stayed in February 2024
Reviewed: June 9, 2023
Kadi
United Statesthey definitely need to update their sheets and pillows. the bed was comfortable but the sheets and pillows were very dingy and stained. the room had a permanent odor to it and the location of the air unit made it hard to stay cool.
location was good. the kitchens in the room were great. the water pressure in the shower was great.
Stayed in June 2023
Reviewed: June 6, 2023
Linda
United StatesThe night check in guy gave our room to someone else. We were to have a handicap room n the only thing that was handicap was a rail in the bathtub n the tub was slippery. Wouldn’t give us an extra pillow. The bed was lumpy, bathroom had mold which we told him n nothing was done about it. The floors were damp n sticky, ac had to be turned down to 64 just to keep the humidity somewhat tolerable. Wont be staying here again.
The cost. The daytime manager was great n gave us extra pillows.
Stayed in June 2023
Reviewed: June 5, 2023
Jenna
United StatesI paid for the room as soon as I booked it. There was nothing stating that there was a 50 dollar deposit required. When we arrived that’s when we was told about the 50 dollar deposit I told her I was not aware of that. She stated with out the deposit I can’t stay in the room (even tho it was already paid for) so I paid the deposit. My room was on the second floor so we waiting for the elevator but it never opened so one of the employees came and said the elevator don’t work so we had to carry our heavy bags up some stairs. Once we got upstairs the room numbers is not in order so we had to literally look for the room. We get in the room it was nice but the remote didn’t work and there was not a lot of channels to choose from so I didn’t even watch tv. Also I didn’t sleep very well bc the bed was uncomfortable and the mattress kept sliding off the bed.
we didn’t have to travel far for food. It was a nice room for the price.
Stayed in June 2023
Reviewed: May 28, 2023
Robbie
United StatesNo breakfast
Comfortable rooms and laundry.
Stayed in May 2023
Reviewed: March 12, 2023
Daniel
United StatesI didn't like the crowded parking lot. Wall and floors still have paint and drywall overspray, from remodeling.
Clean recently remodeled, good size fridge, modern style decor, security cameras all around the property and in walkways. Next to the golf course and restaurants within walking distance.
Stayed in March 2023
Reviewed: February 24, 2023
Brooksy2589
United StatesSome things were falling apart. Internet was really weak.
Location and friendly staff
Stayed in February 2023
Reviewed: February 9, 2023
Janice
United StatesThe Lighting in the room could have been better. There were only 2 pillows on the bed. There was no cookware or eating utensils in the kitchenette. It would have been nice to have had an comfortable chair in the room.
We liked having a table and chairs. The refrigerator was large. The room was spacious and was very clean. Parking was good.
Stayed in February 2023
Reviewed: January 24, 2025
Childress
United StatesNa
Clean, quit, great staff
Stayed in December 2024
Reviewed: November 16, 2024
Betty
United StatesHousekeeping came in each which was excellent, they empty the trash, remade the bed with the same dirty sheets every day. I had wasted a piece of chocolate on the bed and yet out of five days I never got changed n for the price that is unfair
The location and being safe
Stayed in November 2024
Reviewed: October 26, 2024
Kelly
United StatesThe weekly rate for me personally
Everything was great wanted longer but a little too much being a single parent of 2 220.00 weeklyis all I can at the moment but I hope to get bk soon thank you
Stayed in October 2024
Reviewed: October 25, 2024
Telisa
United StatesThe atmosphere. Was not comfortable. Hallway had a funny smell. They started vacuuming the hallway at 8 am. Could not sleep in for the noise. Staff was being weird, asking me at check n then later that same day when I went out how many people was coming in with me and I was by my self each time. The next day was asked how many people were with me as I came back from lunch alone. I showed them my reservation to let them know if I do have a guest I paid for it on my reservation.
It was close to where I visited
Stayed in October 2024
Reviewed: August 31, 2024
Billy
United StatesThe price was a little bit high for the amenities that are provided but really nothing else
The location most of all and the friendly staff
Stayed in August 2024
Reviewed: August 23, 2024
Taylor
United StatesThe mechanism that locks the door was malfunctioning and it took a day to get someone to do something about it.
Stayed in July 2024
Reviewed: July 23, 2024
Kasie
United StatesThey are labled as pet friendly and no mention on bookings or their website that indicates pets are required to be in a kennel or crate. No disclosure of this policy on any of their platforms. That is not pet friendly.
Na
Stayed in July 2024
Reviewed: July 16, 2024
Hytiesse
United StatesThe tv is to small, the customer service was horrible, the housekeeping staff so called cleaned the room and didn’t give me any replacement towels they changed the trash didn’t give me new bags came in the room didn’t make the bed like if u so call came in to clean the clean don’t take things n don’t put them back and I was supposed to stay for two whole nights I left they have poor service and I will never come here again they are to high for there horrible service
The room was ok
Stayed in July 2024
Reviewed: July 12, 2024
Rene
United StatesThe WiFi wasn’t great
The location was convenient
Stayed in July 2024
Reviewed: December 2, 2023
Kathryn
United StatesClean and convenient
Stayed in December 2023
Reviewed: October 28, 2023
Michael
United StatesPool wasn’t open
Location to other amenities
Stayed in October 2023
Reviewed: September 4, 2023
Rachel
United StatesStaff behavior.
I have been treated horribly! I do not recommend this place for any reason!
Stayed in September 2023
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