216 Main Street, West Yarmouth, MA 02673, United States
#12 of 17 hotels in West Yarmouth
Guests' ChoiceBased on 583 hotel reviews
7.2Cleanliness
7.6
Comfort
7.7
Location
8.3
Facilities
7.4
Staff
7.9
Value for money
7.6
Free Wifi
6.9
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Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
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End of dialog contentReviewed: November 8, 2024
Leonid
United StatesWatching MSNBC every morning during the breakfast made us uncomfortable to say the least. Some neutral channel would be more suitable to start a vacation day in the morning.
Stayed in October 2024
Reviewed: October 30, 2024
Dibinga
United StatesThe property is a bit dated, the bathroom was not cleaned well and the staff on duty was rude.
Close to restaurants and other attractions. Although we didn’t use them, the indoor and outdoor pool looked enjoyable.
Stayed in September 2024
Reviewed: October 1, 2024
Gyula
Switzerlandbathroom, especially that it was very hard to close and open the door.
table, breakfast, fridge, bed
Stayed in September 2024
Reviewed: September 19, 2024
Pierce
United StatesStaff was so rude and entitled, didn’t want to help
Everything was clean and neat, new furniture
Stayed in September 2024
Reviewed: September 16, 2024
Simmons
United KingdomDirty. Water in shower was cold. Bed was broken. Alarm went off middle of night
Good location
Stayed in September 2024
Reviewed: September 12, 2024
Jeannette
United StatesI think the mattress needs to be replaced. It seemed to lean back.
The breakfast every morning was filling, I liked the coffee.
Stayed in August 2024
Reviewed: September 6, 2024
Lisa
United StatesSuggestion: Need more privacy at the outside pool fence. It borders the Main Street. Maybe an attached fence screen?
Pools, location, breakfast, firepit. Comfortable beds. Weekends the pools were open late which was great!
Stayed in August 2024
Reviewed: August 27, 2024
Robin
United StatesIndoor pool was closed during my stay and something’s on the website they did not have.
The outdoor pool was great.
Stayed in August 2024
Reviewed: August 21, 2024
Serena
United StatesLate checkout must be approved by the manager for a legit reason which I thought was kind of off. The room setup could have better re-arranging as well. The front desk reception was not that warm and could be a little more friendlier upon checking in/out.
The location was perfect and the beds were comfortable. I liked the amenities it has to offer of what’s onsite.
Stayed in August 2024
Reviewed: August 21, 2024
Laura
United StatesThe room was not ready at check-in and couldn’t get in until 1hr after the 3pm check-in time. Cleaning was rushed and had to call housekeeping back. At check-in one staff member was rude when I pointed out they had my credit card on both my old room number they switched me from and new room number. Also when I requested a copy of the signed agreement for rules to follow etc the staff refused and said just for the hotel and if I really needed one to get one at check out but I never received any check out paper work. They need a hand towel hook/ring to hang a hand towel to dry hands near the sink. The toilet was very loose and felt like going to tip over/come loose from the floor.
The young male housekeeper was very accommodating and made sure all issues were addressed in a timely manner and was very kind/apologetic. The breakfast was good and the staff was on top of keeping area clean and restocked. Also she put aside my rain coat for me to not get lost when I left it behind. Weather was not the best for me to go swimming but my bf and son enjoyed the new outdoor pool :) The WiFi wasn’t the fastest and sometimes cut out but it met our needs mostly and most importantly kept my gammer son happy :) Once the bathroom toilet and comforter was cleaned and replaced, the front desk gave us late check out to accommodate the room not ready, and gave my son cookies to snack on until the restaurant we were going to opened for lunch everything was very nice and would go back since they fixed all issues.
Stayed in August 2024
Reviewed: August 21, 2024
Lori
United StatesRoom size, warm outdoor and indoor pool, very helpful and friendly staff.
Stayed in August 2024
Reviewed: August 18, 2024
Susan
United StatesThe fact that I requested a earlier check in and waited for a response. so we decided to just go. it was noon and we asked about early check-in and the lady looks right at me and says no you can't have early check-in we have people checking out at 11 am. Kinda rudely and a nasty look on her face.it was so uncomfortable we left..went back at 4pm..whom ever was there at that time was like night and day.. beautiful smile. Very sweet..made check-in very nice...ohhh. by dinner time finally got the request on app THAT WE CAN CHECK-IN EARLY. What a joke......but on a good note the very nice lady that takes care of morning breakfast was sooo sweet..she let us in 1.2 early so we could have our morning coffee....thank you for that..
Location
Stayed in August 2024
Reviewed: August 15, 2024
Lauritzen
United StatesNo variation in breakfast, same options each day. Would have appreciated hard boiled eggs, yogurt, non dairy milk. Strong fragrance in our room on arrival, though it aired out, must have been from cleaning products.
Great location, clean room, comfortable beds. Lovely outdoor pool, great spot for kids to play, friendly staff helped with all our needs. This was our 4th stay in two summers.
Stayed in August 2024
Reviewed: August 9, 2024
Angelo
ItalyStaff
Location
Stayed in August 2024
Reviewed: August 5, 2024
Mariam
United StatesPillows were too small compared to the bed, which was not comfortable
Great location, family-friendly, big and clean room. It was renovated since the last time I was there. Good breakfast.
Stayed in August 2024
Reviewed: July 31, 2024
Santos
United StatesThe employee would take video and pictures very noticeable instead of speaking to you if something was wrong
The playground the pool
Stayed in July 2024
Reviewed: July 29, 2024
Nevya
United Statesparts of room were put together poorly. overall good though
amenities
Stayed in July 2024
Reviewed: July 22, 2024
Natalie
United StatesThe rooms had a horrible smell. It was stuffy and musty. the bathtub was dirty.
The breakfast was good. Service was good. Staff was friendly and acommodating
Stayed in July 2024
Reviewed: July 21, 2024
Stef
United StatesThe floors were not very clean. Their website said that they had bike rentals, a shuttle, an outdoor pool (not open) that was open, and Wi-Fi. They didn’t have any of those except for the Wi-Fi, but it was so poor that neither one of us could work from the room. I wouldn’t depend on the Wi-Fi. Also, don’t depend on any of the questions that they answered on the site as they are not accurate. The amenities section of their website.
Location was perfect. The bed was one of the most comfortable beds we’ve ever slept in at a hotel. The staff was absolutely amazing.
Stayed in July 2024
Reviewed: July 13, 2024
Valeria
United StatesOnly I didn’t like was that when I did my check in they told me breakfast was until 11am and in reality it was just until 10am therefore I didn’t get to enjoy the breakfast
I love how quick and effortless the check in/out was, the staff was nice, and friendly. The place in general was clean and peaceful .
Stayed in July 2024
Reviewed: July 9, 2024
Jessie
United StatesPeople doing parties in front of the rooms
The room is recently renovated, so is a good room. Better then expected!
Stayed in July 2024
Reviewed: July 9, 2024
Chris
United StatesBreakfast was awesome. One of the best I've ever had.
Stayed in July 2024
Reviewed: July 9, 2024
James
United StatesThe outside pool was not finished.
All.
Stayed in July 2024
Reviewed: July 8, 2024
Gail
United StatesGreat location
Stayed in July 2024
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