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Reviews of Sunbird Cape Cod Resort This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

216 Main Street, West Yarmouth, MA 02673, United States

#12 of 17 hotels in West Yarmouth

Guests' Choice

Review Score

Based on 583 hotel reviews

7.2

Score breakdown

  • Cleanliness

    7.6

  • Comfort

    7.7

  • Location

    8.3

  • Facilities

    7.4

  • Staff

    7.9

  • Value for money

    7.6

  • Free Wifi

    6.9

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: November 8, 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Watching MSNBC every morning during the breakfast made us uncomfortable to say the least. Some neutral channel would be more suitable to start a vacation day in the morning.

    Stayed in October 2024

  • Reviewed: October 30, 2024

    7.0
    It was okay for one night, but could have been a better experience. I wouldn’t be excited to stay again but I’d consider
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The property is a bit dated, the bathroom was not cleaned well and the staff on duty was rude.

    Close to restaurants and other attractions. Although we didn’t use them, the indoor and outdoor pool looked enjoyable.

    Stayed in September 2024

  • Reviewed: October 1, 2024

    7.0
    cosy motel at nice place
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    bathroom, especially that it was very hard to close and open the door.

    table, breakfast, fridge, bed

    Stayed in September 2024

  • Reviewed: September 19, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Staff was so rude and entitled, didn’t want to help

    Everything was clean and neat, new furniture

    Stayed in September 2024

  • Reviewed: September 16, 2024

    6.0
    Pleasant
    • Leisure trip
    • Group
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Dirty. Water in shower was cold. Bed was broken. Alarm went off middle of night

    Good location

    Stayed in September 2024

  • Reviewed: September 12, 2024

    7.0
    For the money, the stay was well worth it.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    I think the mattress needs to be replaced. It seemed to lean back.

    The breakfast every morning was filling, I liked the coffee.

    Stayed in August 2024

  • Reviewed: September 6, 2024

    7.0
    Great place to stay with a family. Breakfast was great. The pools were awesome.
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Suggestion: Need more privacy at the outside pool fence. It borders the Main Street. Maybe an attached fence screen?

    Pools, location, breakfast, firepit. Comfortable beds. Weekends the pools were open late which was great!

    Stayed in August 2024

  • Reviewed: August 27, 2024

    7.0
    Good value for location.
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Indoor pool was closed during my stay and something’s on the website they did not have.

    The outdoor pool was great.

    Stayed in August 2024

  • Reviewed: August 21, 2024

    7.0
    Great place for location and things to do.
    • Leisure trip
    • Family with young children
    • King Room - Disability Access
    • Stayed 1 night
    • Submitted from a mobile device

    Late checkout must be approved by the manager for a legit reason which I thought was kind of off. The room setup could have better re-arranging as well. The front desk reception was not that warm and could be a little more friendlier upon checking in/out.

    The location was perfect and the beds were comfortable. I liked the amenities it has to offer of what’s onsite.

    Stayed in August 2024

  • Reviewed: August 21, 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    The room was not ready at check-in and couldn’t get in until 1hr after the 3pm check-in time. Cleaning was rushed and had to call housekeeping back. At check-in one staff member was rude when I pointed out they had my credit card on both my old room number they switched me from and new room number. Also when I requested a copy of the signed agreement for rules to follow etc the staff refused and said just for the hotel and if I really needed one to get one at check out but I never received any check out paper work. They need a hand towel hook/ring to hang a hand towel to dry hands near the sink. The toilet was very loose and felt like going to tip over/come loose from the floor.

    The young male housekeeper was very accommodating and made sure all issues were addressed in a timely manner and was very kind/apologetic. The breakfast was good and the staff was on top of keeping area clean and restocked. Also she put aside my rain coat for me to not get lost when I left it behind. Weather was not the best for me to go swimming but my bf and son enjoyed the new outdoor pool :) The WiFi wasn’t the fastest and sometimes cut out but it met our needs mostly and most importantly kept my gammer son happy :) Once the bathroom toilet and comforter was cleaned and replaced, the front desk gave us late check out to accommodate the room not ready, and gave my son cookies to snack on until the restaurant we were going to opened for lunch everything was very nice and would go back since they fixed all issues.

    Stayed in August 2024

  • Reviewed: August 21, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Room size, warm outdoor and indoor pool, very helpful and friendly staff.

    Stayed in August 2024

  • Reviewed: August 18, 2024

    8.0
    Initial early check-in..horrible
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    The fact that I requested a earlier check in and waited for a response. so we decided to just go. it was noon and we asked about early check-in and the lady looks right at me and says no you can't have early check-in we have people checking out at 11 am. Kinda rudely and a nasty look on her face.it was so uncomfortable we left..went back at 4pm..whom ever was there at that time was like night and day.. beautiful smile. Very sweet..made check-in very nice...ohhh. by dinner time finally got the request on app THAT WE CAN CHECK-IN EARLY. What a joke......but on a good note the very nice lady that takes care of morning breakfast was sooo sweet..she let us in 1.2 early so we could have our morning coffee....thank you for that..

    Location

    Stayed in August 2024

  • Reviewed: August 15, 2024

    7.0
    Affordable and satisfying family vacation.
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    No variation in breakfast, same options each day. Would have appreciated hard boiled eggs, yogurt, non dairy milk. Strong fragrance in our room on arrival, though it aired out, must have been from cleaning products.

    Great location, clean room, comfortable beds. Lovely outdoor pool, great spot for kids to play, friendly staff helped with all our needs. This was our 4th stay in two summers.

    Stayed in August 2024

  • Reviewed: August 9, 2024

    6.0
    Unfriendly and nasty
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Staff

    Location

    Stayed in August 2024

  • Reviewed: August 5, 2024

    8.0
    Nice to stay
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Pillows were too small compared to the bed, which was not comfortable

    Great location, family-friendly, big and clean room. It was renovated since the last time I was there. Good breakfast.

    Stayed in August 2024

  • Reviewed: July 31, 2024

    7.0
    Sunbird is a nice place to stay but employees can be more friendly and communicate better
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    The employee would take video and pictures very noticeable instead of speaking to you if something was wrong

    The playground the pool

    Stayed in July 2024

  • Reviewed: July 29, 2024

    8.0
    Great location and staff, room was clean and house keeping was timely 3/4 days (did not show one day).
    • Leisure trip
    • Couple
    • King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    parts of room were put together poorly. overall good though

    amenities

    Stayed in July 2024

  • Reviewed: July 22, 2024

    7.0
    Enjoyed the facilities, kids had a great time, rooms smelled, staff was accommodating and friendly.
    • Leisure trip
    • Group
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights

    The rooms had a horrible smell. It was stuffy and musty. the bathtub was dirty.

    The breakfast was good. Service was good. Staff was friendly and acommodating

    Stayed in July 2024

  • Reviewed: July 21, 2024

    6.0
    Great location, staff and bed but disappointed in amenities expected…
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The floors were not very clean. Their website said that they had bike rentals, a shuttle, an outdoor pool (not open) that was open, and Wi-Fi. They didn’t have any of those except for the Wi-Fi, but it was so poor that neither one of us could work from the room. I wouldn’t depend on the Wi-Fi. Also, don’t depend on any of the questions that they answered on the site as they are not accurate. The amenities section of their website.

    Location was perfect. The bed was one of the most comfortable beds we’ve ever slept in at a hotel. The staff was absolutely amazing.

    Stayed in July 2024

  • Reviewed: July 13, 2024

    7.0
    It was a good stay
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Only I didn’t like was that when I did my check in they told me breakfast was until 11am and in reality it was just until 10am therefore I didn’t get to enjoy the breakfast

    I love how quick and effortless the check in/out was, the staff was nice, and friendly. The place in general was clean and peaceful .

    Stayed in July 2024

  • Reviewed: July 9, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    People doing parties in front of the rooms

    The room is recently renovated, so is a good room. Better then expected!

    Stayed in July 2024

  • Reviewed: July 9, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights

    Breakfast was awesome. One of the best I've ever had.

    Stayed in July 2024

  • Reviewed: July 9, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The outside pool was not finished.

    All.

    Stayed in July 2024

  • Reviewed: July 8, 2024

    8.0
    Nice staff
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Great location

    Stayed in July 2024

Showing 1 - 25

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