Reviews of SureStay Plus Hotel by Best Western Grand Island This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
2603 S Locust St, Grand Island, 68801-8227, United States
#8 of 15 hotels in Grand Island
Guests' ChoiceReview Score
Based on 504 hotel reviews
8.1Score breakdown
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Cleanliness
8.7
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Comfort
8.5
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Location
8.8
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Facilities
8.3
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Staff
8.8
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Value for money
8.5
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Free Wifi
8.2
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Reviewed: May 4, 2022
Erin
United States1 review7.0Good- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
Pool in the middle of the motel is a bit load, but closed at 10p, so not a huge deal.
Friendly staff, nice breakfast.
Stayed in April 2022
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Reviewed: May 2, 2022
Tanna
United States46 Reviews1 helpful vote8.0Very Good- • Business trip
- • Family with young children
- • Queen Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Bed
Clean and safe
Stayed in May 2022
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Reviewed: May 1, 2022
Kim
United States1 review8.0Very Good- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
The room was very small. There was 3 of us in the room. Kinda disappointed that we didn't get cups, shampoo, or makeup wipes on our second night. When you use that stuff on the first night, it makes the second one kinda hard. And we are still paying the same price.
The room and hotel were very very clean!! Amazing job!!
Stayed in April 2022
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Reviewed: April 28, 2022
Suzy
United States14 Reviews6 helpful votes8.0“This property is a good value for patrons with kids or pets.”- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
noise from the pool when in use, is difficult to avoid, no matter where your room is. (our room was 121 and practically at the end of a hall off the pool area)
The property is clean and has been updated. Ample cushy bed pillows (3 for each queen bed) Desk clerk was friendly and efficient.
Stayed in April 2022
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Reviewed: April 14, 2025
Stephanie
United States6 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Queen Rooms with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Very small bathroom, but the room was perfect otherwise.
The pool and staff
Stayed in April 2025
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Reviewed: February 21, 2025
Ali
United States1 review10Exceptional- • Leisure trip
- • Couple
- • Queen Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
The hotel was great
Stayed in January 2025
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Reviewed: February 21, 2025
Crystal
United States2 Reviews10Exceptional- • Family with young children
- • Queen Rooms with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Staff was awesome! The room was very spacious and clean & the breakfast was a bonus. Thanks to all the staff for making us comfortable.
Stayed in February 2025
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Reviewed: February 5, 2025
Karla
United States1 review3.0“We won’t be staying here again.”- • Leisure trip
- • Couple
- • Queen Rooms with Two Queen Beds - Non-Smoking
- • Stayed 1 night
Room was small and cramped. Poor lighting. Vanity was way too small. A back door to get in to the hotel was not secured. The parking lot was icy.
The breakfast was the best thing about our stay. And the hotel took pets.
Stayed in January 2025
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Reviewed: January 6, 2025
Jeff
United States5 Reviews10“An excellent experience, and I'd stay there again if the need arose.”- • Leisure trip
- • Solo traveler
- • Queen Room - Non-Smoking
- • Stayed 1 night
No cons for me.
It was a good breakfast provided for guests. Well prepared items and a clean room. There were many things to choose from and it was nice to have a good meal before heading to the airport. The room was clean and well appointed. The view was of a parking lot, but that was not unexpected. The bed and pillows were comfortable and the room was clean and in good condition. I was able to get a free ride to the airport in the morning, and Bonnie was an excellent driver and pleasant company. She cares very much about the guests at the hotel and was very kind.
Stayed in January 2025
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Reviewed: January 2, 2025
Melissa
United States12 Reviews2 helpful votes6.0Pleasant- • Leisure trip
- • Family with young children
- • Queen Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Beds were not comfortable and the room and bathroom were small. Also when people were talking in the main center of the hotel where the pool was, we could hear them in our room with the door closed.
Nice area and the staff was friendly.
Stayed in December 2024
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Reviewed: December 18, 2024
Eve
United States4 Reviews10Exceptional- • Leisure trip
- • Couple
- • Queen Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Some of the vending machines didn't work.
Staff was great. The facility was very cool with the pool in the middle of the ground floor.
Stayed in December 2024
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Reviewed: December 9, 2024
Moul
United States4 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Queen Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The bed was hard but you can't please everyone.
I received communication from the hotel before we arrived which I answered and they immediately answered back. Check in was a breeze and the staff was very nice and professional. Very nice pool but we didn't use it. Everything was very clean.
Stayed in December 2024
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Reviewed: December 8, 2024
Heather
United States2 Reviews2.0“I didn’t even stay the night. I was there for about 15 minutes tops. As a solo traveling female, feeling safe is the mos”- • Business trip
- • Solo traveler
- • Queen Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
I am not one to complain about the little things. I’m not one to complain at all. But this place gave me the creeps. I felt very uncomfortable upon arrival. I felt like I was being watched and I didn’t feel safe in my room. The front desk lady was short and rude. The ONE other employee I saw was a male who also gave me the creeps.
The room was nice and clean and the bed was comfy.
Stayed in December 2024
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Reviewed: November 30, 2024
Glen
United States1 review6.0“Thin walls were a problem with noisy neighbors”- • Solo traveler
- • Queen Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Thin walls- noisy neighbors Smell in hallway
Very nice room Good breakfast
Stayed in November 2024
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Reviewed: November 3, 2024
Siham
United States1 review10“Overall was a great experience”- • Business trip
- • Solo traveler
- • Queen Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
The pillows lol
Every thing
Stayed in November 2024
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Reviewed: October 15, 2024
Mcgullion
United States3 Reviews1.0“Never again.”- • Couple
- • Queen Rooms with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Rooms are very small, key to room did not work and the outside door locked us out, clerk made another key but no apology or question to problem. Not very quiet
The price and clean
Stayed in October 2024
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Reviewed: October 12, 2024
Linda
United States8 Reviews1 helpful vote10“Great value”- • Leisure trip
- • Couple
- • Queen Rooms with Two Queen Beds - Non-Smoking
- • Stayed 1 night
We didn't realize how far it was off of I-80, but we would still stay again. Went to a really nice dog park in town, so it was worth the extra miles! :-)
Clean, comfortable and well-appointed room. Staff was friendly and love that they are pet friendly and breakfast is included! Didn't use pool, gym, or laundry facilities but would another time.
Stayed in October 2024
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Reviewed: September 26, 2024
Maria
United States4 Reviews10Exceptional- • Family with young children
- • Large Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
Very nice staff
Stayed in September 2024
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Reviewed: September 16, 2024
Antonio
United States11 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • King Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Couldn't get the bathtub to work so we just took shower
Well maintained
Stayed in September 2024
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Reviewed: August 31, 2024
Paulette
United States14 Reviews1 helpful vote10“Great”- • Leisure trip
- • Couple
- • Queen Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
Everything! I was contacted by e-mail asking if there was anything from sure stay. Great customer service! And the 2cup coffee maker was awesome!
Stayed in August 2024
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Reviewed: August 17, 2024
Michael
United States36 Reviews1 helpful vote10“Nice hotel, great customer service!”- • Leisure trip
- • Couple
- • Large King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Newer, clean, comfortable room, good complementary breakfast. Hotel manager (Bonnie) made our stay right!
Stayed in August 2024
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Reviewed: August 10, 2024
Kelly
United States4 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Queen Rooms with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Great stay!
Stayed in August 2024
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Reviewed: July 19, 2024
Kimberly
United States18 Reviews1 helpful vote10“Nice place to stay.”- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
We've stayed here before and we're very happy with it. Front desk help was friendly and helpful.
Stayed in July 2024
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Reviewed: June 22, 2024
Vacation
United States71 Reviews3 helpful votes10“Would stay again”- • Leisure trip
- • Family with young children
- • Queen Rooms with Two Queen Beds - Non-Smoking
- • Stayed 1 night
Nothing
The front staff was very helpful and brought the cart to a back door for me to load up. This was another two story without an elevator, but she put us in a quiet section on the bottom floor away from the indoor pool. She helped us with a local restaurant. She made the hotel extra special. The room was clean and large enough. The breakfast was good.
Stayed in June 2024
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Reviewed: June 17, 2024
Kayla
United States1 review5.0“Staff were excellent & accommodating! Not a bad stay, but probably wouldn’t stay again”- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Layout of the building was odd. Pool was directly next to the main office and rooms were surrounding it. It made it very humid inside the building and our room. Our bathroom was really small- the toilet was short and the shower was tiny. The top of the toilet was off, and there was hardware left in the shower that was used to service the toilet. Kind of weird.
Breakfast selection seemed decent. We didn’t stay long enough to have any. Pool looked nice, but we didn’t get to use it. Staff was really nice and accommodating.
Stayed in June 2024
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