114 Pickel St, Pigeon Forge, 37863-3301, United States
#254 of 554 hotels in Pigeon Forge
Guests' ChoiceBased on 3124 hotel reviews
8.0Cleanliness
8.4
Comfort
8.4
Location
8.9
Facilities
8.3
Staff
8.7
Value for money
8.5
Free Wifi
8.5
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: November 17, 2024
Kimberly
United StatesConvenient location to all attractions! Room was nice, bed was comfortable and the staff was excellent, however the kids next door or above us cried for hrs & used their room as a jungle gym up until 2 am the first 2 nights. The 3rd night I didn’t hear them so I’m assuming they checked out.
Stayed in November 2024
Reviewed: November 17, 2024
Sharon
United StatesWhen I booked rooms I chose to pay at property but when I got there they had already charged my card because I had to pay by 11am or the rooms would be cancelled and I planned to pay cash and they didn’t take cash
Great hotel
Stayed in November 2024
Reviewed: November 17, 2024
Allison
United StatesExtremely this walls. Could hear everything in the hall and next room
We got in late but everything was fine. Besides a guest being koud in the hallway. The morning was a little rough tho. They were extremely loud at 730am. The walls are very thin.
Stayed in November 2024
Reviewed: November 16, 2024
Randy
United StatesWould have been nice to have a balcony or a window to open for fresh air
Location was good
Stayed in November 2024
Reviewed: November 16, 2024
Warren
United StatesIt was obvious that staff did not momp the floors. We spilt some pop on the floor and used a towel to clean it up and the towel was very dirty.
I like the room.It was a nice room
Stayed in November 2024
Reviewed: November 16, 2024
Ava
United StatesThe heating unit in our room was set to 72 but would not hold the temperature. We woke up with the temp at 80 so we just turned it completely off. The desk personnel helped us get it to heat. The desk also helped us get sound on our TV.
Very nice place to stay and easy to get in and out of traffic wise. The room was very nice and had everything you might need. Staff was very friendly and helpful. We did not eat breakfast there so we could get back on the road home. The hotel was quiet and no rowdy neighbors. Just a short walk up the hill was a southern cooking restaurant which we enjoyed. There were no foul odors in the room and it was extremely clean.
Stayed in November 2024
Reviewed: November 15, 2024
Wasim
United StatesIt was my wife's birthday, I requested over SMS if some surprise could be arranged but I did not hear back. That was sad!
Room cleanliness, breakfast, easy access
Stayed in November 2024
Reviewed: November 10, 2024
Samantha
United StatesI do not like the parking situation. There are pillars under the building and it makes parking kind of challenging.
The property has been updated some. The staff was nice. It was clean. Good location. Dollar general is right in front of it which is convenient if you need anything. The continental breakfast was decent.
Stayed in November 2024
Reviewed: November 10, 2024
Nathan
United StatesThe covered parking. Parking spaces were cramped if you’re driving an SUV or truck.
Very clean. Professional staff
Stayed in November 2024
Reviewed: November 9, 2024
Rose
United StatesYou only have 1 chair in room to sit when inside no place to sit outside...Elevators moves very slow.
It was very clean , staff is friendly.
Stayed in November 2024
Reviewed: November 6, 2024
Quikdraw
United StatesI think our shower control had an issue, which caused water temp problems, but the water was still very warm. .
The hotel was exceptionally clean and breakfast was excellent. The bed was comfortable and parking was never an issue.
Stayed in October 2024
Reviewed: November 4, 2024
Ned
United StatesBed was very hard
It was new property.
Stayed in November 2024
Reviewed: October 30, 2024
Diana
United StatesSeemed not as clean as it could be. Floors dirty I. Elevator and our bathroom seemed to be dirty behind the toilet and between the shower
Convenient and price
Stayed in October 2024
Reviewed: October 28, 2024
Laura
United StatesNothing is
Great location and very clean !
Stayed in October 2024
Reviewed: October 27, 2024
Beth
United StatesClean and good breakfast
Stayed in August 2024
Reviewed: October 26, 2024
Debbie
United StatesOver all stay was great. Breakfast was decent. Beds were comfortable, had issue getting in it as the mattresses were high. Floors need mopped and swept around edges.
Stayed in October 2024
Reviewed: October 25, 2024
Alex
United StatesSomeone had used the toilet and I’m not sure how long it had been in there but when I opened the door to the room it smelled horrendous
The location was close to what I needed it to be
Stayed in October 2024
Reviewed: October 23, 2024
Hoc
United StatesEverything about the stay was wonderful including the staff. I did not like the parking lot entrance because it was super slanted. I also did not like that the bathroom towels smelled like vinegar, but other than that the stay was amazing.
I never had the breakfast, but the room was really comfy. There was a big smart TV which you could log into netflix which was very nice and unexpected. The staff was very welcoming and helped us out.
Stayed in October 2024
Reviewed: October 21, 2024
Christopher
United StatesRoom was very small and walls were very thin
Great location right in the middle of the Pigeon forge strip
Stayed in October 2024
Reviewed: October 21, 2024
Alicia
United StatesNA
The location to the Cal Ripken ball park
Stayed in October 2024
Reviewed: October 20, 2024
Julia
United StatesI was very upset that even though I had chosen online to pay at the property, I received two phone calls on the way there asking for payment info on the phone. Also cash is not accepted.
The property is in a great location. Once there the staff was very friendly. Although it is an older building with a facelift, it was very clean. We really liked having a fireplace in our room. Overall it is a good value
Stayed in October 2024
Reviewed: October 20, 2024
Sara
United StatesThis is an older hotel. Hallway noise was loud. I was able to hear and understand neighbors conversations. Imo beds were hard.
The staff was wonderful. Friendly, helpful, knowledgeable.
Stayed in October 2024
Reviewed: October 20, 2024
Linda
United StatesThe food needed more flavoring
Stayed in October 2024
Reviewed: October 20, 2024
Patricia
United StatesNot enough parking spaces
The location & very friendly front desk staff
Stayed in October 2024
Reviewed: October 18, 2024
Anita
United StatesAs stated in other reviews, parking is very tight and hard to get a mini van into most spaces.
Staff was great.
Stayed in October 2024
Solo, Indonesia
Schönau an der Triesting, Austria
Agde, France
San Marco dʼAlunzio, Italy
Mysore, India
Cison di Valmarino, Italy
Taipei, Taiwan
Vienna, Austria
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content