114 Pickel St, Pigeon Forge, 37863-3301, United States
#253 of 553 hotels in Pigeon Forge
Guests' ChoiceBased on 3124 hotel reviews
8.0Cleanliness
8.4
Comfort
8.4
Location
8.9
Facilities
8.3
Staff
8.7
Value for money
8.5
Free Wifi
8.5
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End of dialog contentReviewed: August 6, 2023
Annelise
United StatesStaff was very friendly
Stayed in August 2023
Reviewed: August 5, 2023
Dragomir
United StatesIt was overpriced and we had to wait at the reception very long because they were short on staff.
The hotel is very clean and nicely decorated. The breakfast was good and you got good options. The staff was polite.
Stayed in July 2023
Reviewed: August 4, 2023
James
United StatesThey did not Making up room I think that rooms should be made up daily
Stayed in August 2023
Reviewed: August 3, 2023
Kelli
United StatesWe traveled in a group of four and noticed that after everyone showered, the entire room felt wet. The walls, the beds, and even our clothes.
The hosts were amazing! Our car was running hot when we arrived and the battery went dead. The receptionist gave us water and even came outside to offer help. We were blown away by how attentive they were during this very stressful situation. A fellow guest jumped our car off and we were soon back to enjoying our trip!
Stayed in August 2023
Reviewed: August 2, 2023
Mccutcheon
United StatesAir conditioning was too cold
Value
Stayed in August 2023
Reviewed: August 2, 2023
Mccutcheon
United StatesSome fixtures need maintenance
Clean & comfortable and good value
Stayed in August 2023
Reviewed: August 1, 2023
Latwon
United StatesThe walls are very thin, I could hear walking and loud noises in the room above me.
The hotel is within walking distance of almost everything. The front desk clerk was extremely nice and helpful through the whole process.
Stayed in July 2023
Reviewed: July 31, 2023
Kevin
United StatesWe had to request additional towels even though we said we had 4 individuals staying in the room.
We liked the room and the breakfast (served till 9:30am was good).
Stayed in July 2023
Reviewed: July 30, 2023
Dennis
United StatesThe floors need to be mopped not just sprayed with cleaner.
Staff very friendly
Stayed in July 2023
Reviewed: July 30, 2023
Johonna
United StatesThe staff some not all could be a little friendlier
The waffle was good the,sausage and eggs I don’t eat.they should have at least two meats or a chicken sausage,over all it was ok
Stayed in July 2023
Reviewed: July 29, 2023
Tyler
United StatesThe parking was horrible. my car wouldn’t fit in any of the spots. The floors turned out feet black when we walked on them.
There location was very good.
Stayed in July 2023
Reviewed: July 28, 2023
Ballou
United StatesElevator was very slow, would have rather not had room connected our room.
Hotel was clean, staff friendly, good breakfast, and great location within walking distance too many places. Mini golf right next door very convenient
Stayed in July 2023
Reviewed: July 27, 2023
Holly
United StatesThey were updating, some things in the room still needed tending to. The cable tv didn’t work well.
The location was great!
Stayed in July 2023
Reviewed: July 25, 2023
Rashawn
United StatesThere was long black hairs everywhere. We had hair on the bed and floor. Completely disgusting . We had to use a towel that was hanging up and wet it then use that towel to no the floor and it was VERY dirty and someone’s hair everywhere.
The property was close to everything.
Stayed in July 2023
Reviewed: July 24, 2023
Alesya
United StatesAlmost non-existent customer service The room was clean but very old
Location
Stayed in July 2023
Reviewed: July 24, 2023
Quintella
United StatesBreakfast got cold very quick had to warm it warm which didn't taste good after it warmed up. Bed was uncomfortable, too soft.
Customer service was well outside of one person at the desk who seemed like they had an attitude. Room was clean. Coffee available all day and breakfast was provided. When asked for more blankets, they were brought promptly to the room.
Stayed in July 2023
Reviewed: July 23, 2023
Brenda
United StatesThe bed was real good but they are to high up. I couldn't get on them. I had to get a step stool from the office to get on bed with. And due to health I asked for a walk in shower and I didn't get it. Need someone in the breakfast room all times. In the peak breakfast time The food run out. And people had to wait for food to come out. Also we was told when to have housekeeper to clean room it would be a charge that should be included in the money we paid to stay there.
The room was very nice. Bed was good. Loved the shower head. Room was nice and clean. The night time clerk was awesome. Breakfast was ok. Have coffee out during the day.
Stayed in July 2023
Reviewed: July 21, 2023
Clarissa
United StatesBed comforters was stained in 2 different places. The comforter had holes..
Location was good and staff was friendly
Stayed in July 2023
Reviewed: July 20, 2023
Krystle
United StatesI didn't like that I couldn't pay with cash I've never been told that at a hotel before. The sink in the room was dirty when we checked in so I asked the maid in the hallway if she could clean it for me.
Overall it was a nice room the bed was comfortable and I loved the fire place in the wall.
Stayed in July 2023
Reviewed: July 19, 2023
Jen
United StatesThe room and the facilities were very good. The floor in the rooms are laminate and seemed like it needed to be mopped.
Breakfast was good and had plenty of options. The rooms were comfortable and the bathroom met expectations.
Stayed in July 2023
Reviewed: July 19, 2023
Amy
United StatesI heard a beeping coming from the room next door. Called downstairs and the lady at the front desk told me to go to the room and shut the door. How dangerous is that
The location was nice.
Stayed in July 2023
Reviewed: July 17, 2023
Alicia
United StatesParking and lack of customer service/ personality
Location
Stayed in July 2023
Reviewed: July 17, 2023
Andrew
United StatesThe parking
Clean! Nice complimentary breakfast.
Stayed in July 2023
Reviewed: July 16, 2023
Debra
United StatesSee above
Parking lot is not so easy to get into. Breakfast: biscuits need to bake longer, they were too doughy; and please change the gravy, it doesn't taste like gravy. Thank-you.
Stayed in July 2023
Reviewed: July 15, 2023
Lori
United StatesBreakfast was ok, could use a few more options and maybe bigger cups for the juice as well as sleeves for the coffee. It was hot.!
I liked that the rooms were clean and location was great!
Stayed in July 2023
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