My package was meant to have free breakfast but all I got was a 10.00 voucher. Also I was asked to put up a 200.00 use per day bond. This is ridiculous

Stayed in March 2025

Very friendly staff and super helpful! We arrived very late and they offered us a late checkout so we could maximise our time.

Stayed in April 2025

The food was the only thing that could be better, for the price.

The customer service was great, everyone was very attentive, housekeeping everyday, and the security of the hotel was excellent, I felt very safe and comfortable.

Stayed in April 2025

Great location, very clean, beds super comfortable!

Stayed in March 2025

Love this place

Stayed in March 2025

Breakfast was pretty expensive

Very clean and up to date with technology

Stayed in March 2025

The reception and checking in area, lots of bags all over the place, better service is needed

The room, the view and the space, the bedding was top notch.

Stayed in March 2025

I did want to share one aspect of my stay that left me a bit disappointed. When booking, I had requested for our rooms to be together or at least on the same floor. Unfortunately, the only option to accommodate this came with an additional $50 daily upgrade charge. While I understand that certain arrangements may come with additional costs, I had hoped this request could have been fulfilled without such an expense considering that it was requested months in advance.

I am writing to express my heartfelt gratitude for the exceptional hospitality I experienced during my recent stay at your hotel. Every member of your team went above and beyond to ensure that our visit was nothing short of extraordinary. The warm smiles, genuine greetings, and unwavering professionalism from each of you made me feel not just welcomed, but truly valued as a guest. Your dedication to creating a comfortable and welcoming atmosphere did not go unnoticed and left a lasting impression on us all. Please convey my thanks to every member of your staff for their hard work and commitment. It is clear that your hotel is very lucky to have such an outstanding team. Your efforts set a gold standard for hospitality, and I look forward to returning for another memorable stay in the future.

Stayed in March 2025

Location was perfect-we stayed on floor 46 in corner suite and it was really nice-staff was very nice

Stayed in March 2025

It would be even better if they had slippers provided in the rooms and also if they offered room service. But overall these are tiny things that I managed perfectly fine without.

The incredible view from the ball drop room was by far the highlight of my stay, the wow factor of this never wore off - I was sat staring in awe every single day. On top of this, the room was fantastic, a great size, with thoughtful and modern features such as the Bluetooth ring light mirror. Shower was super warm and powerful and the products provided were very high quality and smelled great. Staff at the hotel, particularly the doormen downstairs were always so helpful and welcoming. The location is in the heart of the action of NYC, with subway stations within a few minutes walking distance making it easy to travel anywhere by foot or transport.

Stayed in March 2025

Slightly pricey with limited facilities. Additionally, there's an unexpected $80 charge upon arrival, which isn't mentioned in the booking details.

Nice rooms, nice showers and bathrooms, and location is very good. (this is all compared to other places in NY we were at)

Stayed in March 2025

Nice large bathroom. Clean.

Stayed in March 2025

Liked everything

Great location and the staff was amazing.

Stayed in March 2025

The Restaurant was very, very expensive but it was convenient to get something quick.

So close to subway, Times Square and restaurants.

Stayed in February 2025

The air conditioning was aimed at the bed so the room was cold.

Convenient location

Stayed in March 2025

N/A

Perfect location!!! Right by the red stairs in Times Square!!!

Stayed in March 2025

All the extra fees, but it's what you get for being in the heart of it all.

Location was everything! Exceptional views! Room size decent for NYC! Very comfortable bed, beautiful decor, very modern. Worth every penny. Already planning our next stay!

Stayed in March 2025

Keyless checkin

Stayed in February 2025

Breakfast was weird.. room was small but enough for 1 and the view was great directly on time square

Location, view, bed was comfortable..

Stayed in February 2025

Convenient and clean.

Stayed in February 2025

n/a

everything

Stayed in February 2025

Room was smaller than expected.

Views were awesome!

Stayed in February 2025

Not much to not like

Safety

Stayed in February 2025

Nothing

The location was perfect. I could not find anything wrong with the property. Had a great time.

Stayed in February 2025