Reviews of The Chatwal, The Unbound Collection by Hyatt This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
130 West 44th St, New York, NY 10036, United States
#134 of 431 hotels in New York
Guests' ChoiceReview Score
Based on 53 hotel reviews
8.2Score breakdown
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Cleanliness
8.8
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Comfort
8.4
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Location
9.3
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Facilities
8.4
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Staff
8.8
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Value for money
7.3
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Free Wifi
7.5
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Showing 1 - 25
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Reviewed: March 20, 2025
Walter
United States41 Reviews7 helpful votes7.0“Comfy stay at well located friendly property that needs some updates to justify its room rates.”- • Leisure trip
- • Couple
- • Junior King Suite with Terrace
- • Stayed 2 nights
- • Submitted from a mobile device
Feels a bit outdated - television doesn’t have streaming services. Elevator buttons glitchy. Our room had not been cleaned or restocked thoroughly before arrival. Tech in general seems a couple generations old. For the price, these things need to be updated and on point.
Perfect location, very gracious and helpful staff. Lovely room. Bar and restaurant were highlights. Great shower and toiletries. Great communication via text for hotel services.
Stayed in March 2025
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Reviewed: July 27, 2024
Matthew
United Kingdom7 Reviews1 helpful vote8.0“I had a great stay and would visit again.”- • Leisure trip
- • Couple
- • Deluxe Double Room with Two Double Beds
- • Stayed 5 nights
- • Submitted from a mobile device
The spa was a bit dated and small.
The staff are very friendly and helpful. It was very clean all round and the room was very spacious. Great location too.
Stayed in July 2024
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Reviewed: July 16, 2024
Diane
United Kingdom23 Reviews7.0“Good location but expensive”- • Leisure trip
- • Family with young children
- • One-Bedroom Suite
- • Stayed 3 nights
- • Submitted from a mobile device
Pool was so small and the suite wasn’t as expected and really dark. Some of the staff weren’t as pleasant and helpful as others
Location and food in restaurant and cleaning service
Stayed in July 2024
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Reviewed: May 31, 2024
John
United Kingdom5 Reviews1 helpful vote9.0“Excellent location, and friendly, and helpful staff”- • Leisure trip
- • Family with young children
- • Deluxe Double Room with Two Double Beds
- • Stayed 4 nights
The Bell Hops were really friendly, and helpful.
Stayed in May 2024
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Reviewed: April 6, 2024
Jehan
United States19 Reviews3 helpful votes8.0“Love walking to theatre and ease of this lovely hotel”- • Leisure trip
- • Group
- • Junior King Suite with Street View
- • Stayed 8 nights
- • Submitted from a mobile device
Breakfast
Location location
Stayed in April 2024
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Reviewed: June 15, 2023
P
India13 Reviews2 helpful votes8.0“I love the hotel , would have loved more if the woman who checked us in was a little smiling & courteous”- • Leisure trip
- • Family with young children
- • Deluxe Double Room with Two Double Beds
- • Stayed 3 nights
- • Submitted from a mobile device
would have loved it if the women at the check in desk were a little more courteous. very cold welcome by the lady who checked us in.
location & the room
Stayed in June 2023
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Reviewed: April 11, 2023
Hanne
Norway1 review2 helpful votes8.0“Great location right off of times square, very little noise and very friendly and helpful staff!”- • Leisure trip
- • Family with young children
- • Junior King Suite with Street View
- • Stayed 3 nights
The restaurant is a little gloomy and not very family (read kid) friendly - but the food is great (although very expensive), the lobby is very small.
Great staff, great advice on restaurants from the consierge, good conversations with the life guard/pool attendant and very friendly doormen! Nice little pool, nice and large room (junior suite).
Stayed in April 2023
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Reviewed: March 28, 2023
Lina
United States4 Reviews1 helpful vote7.0Good- • Leisure trip
- • Family with young children
- • Superior Queen Room, Guest room, 1 Queen
- • Stayed 6 nights
- • Submitted from a mobile device
Cleaning person was constantly reminding us that she is the one who is cleaning our room. Waiting for tips.
Location
Stayed in March 2023
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Reviewed: March 27, 2023
Walter
United States2 Reviews1 helpful vote8.0“Very good stay.”- • Leisure trip
- • Couple
- • Superior Queen Room
- • Stayed 1 night
Room very dark. Hi tech settings did not work as they should.
Room service breakfast was good but not exceptional…
Stayed in March 2023
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Reviewed: December 26, 2022
Ian
United Kingdom11 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • Deluxe Two Double Beds, Guest room, 2 Double, Courtyard view
- • Stayed 5 nights
- • Submitted from a mobile device
nothing
Great location, superb breakfast, helpful staff
Stayed in December 2022
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Reviewed: July 20, 2022
Lynn
United States1 review9.0“The Chatwal was as charming and luxurious as the description says.”- • Leisure trip
- • Family with young children
- • Deluxe Two Double Beds, Guest room, 2 Double, Courtyard view
- • Stayed 4 nights
- • Submitted from a mobile device
Bidet was broken and couldn’t be fixed while we were there.
Wonderful spacious room; very clean; excellent staff who were very responsive to requests. Turn down service was nice
Stayed in July 2022
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Reviewed: May 31, 2022
Olga
Turkey92 Reviews6 helpful votes8.0Very Good- • Leisure trip
- • Couple
- • Deluxe King Room, Guest room, 1 King, Courtyard view
- • Stayed 6 nights
The hotel is pleasant and the staff is very nice.
Stayed in May 2022
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Reviewed: April 3, 2025
Milissa
United States2 Reviews10Exceptional- • Leisure trip
- • Group
- • Superior Queen Room
- • Stayed 1 night
- • Submitted from a mobile device
Bed could have been more comfortable
The bathroom and the spa was the absolute best part!
Stayed in March 2025
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Reviewed: March 15, 2025
Keila
United States3 Reviews1 helpful vote10Exceptional- • Leisure trip
- • Family with young children
- • Superior King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Everything was excellent
Stayed in March 2025
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Reviewed: December 6, 2024
Michelle
United Kingdom1 review4.0“Small, misleading price don’t be fooled about kids included on price”- • Leisure trip
- • Family with young children
- • Deluxe Double Room with Two Double Beds
- • Stayed 3 nights
- • Submitted from a mobile device
We booked bed and breakfast then on check out told our kids were not free.. we had to pay a large amount and staff didn’t really care (even the lady manager) this is extremely misleading when I’ve paid for my family a bed and breakfast room. Male staff for breakfast seemed very moody. I would not return after paying over 4k.
Local to time square and looked nice in pictures. Hotel is very small and feels very cramped.
Stayed in December 2024
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Reviewed: November 30, 2024
Akram
United Arab Emirates3 Reviews2 helpful votes1.0“will never come back.”- • Leisure trip
- • Couple
- • One-Bedroom Suite with Terrace
- • Stayed 2 nights
the most rude staff i ever met i felt like i owe them money or something. no room service after 12 am thats not normal for 5 star hotels. the elevator sucks and problematic i could hear people walking and talking outside my room all the time. i had to call few times from my room to hotel for them to pick up. bed is so overused and not comfortable. nothing in this hotel is worth the money i paid.... even if it was 20% of the price its still not worth it
the room was nice size. the concierge and bell boys are amazing.
Stayed in November 2024
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Reviewed: May 30, 2024
Stella
United Kingdom34 Reviews6 helpful votes10“Stunning service, exceptional stay”- • Business trip
- • Solo traveler
- • Superior Queen Room
- • Stayed 4 nights
- • Submitted from a mobile device
Everything was perfect
Room was exceptionally well furnished and designed. Enough space and a stunning bathroom. Everything you would need was provided right down to make up removal pads to keep the pillows fresh. Stunning service for an exceptional stay. From doorman, reception to the absolutely thorough and friendly butler service and cleaning/ hygiene team. Round the clock care for a home-from-home experience
Stayed in April 2024
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Reviewed: November 15, 2023
Laura
United States5 Reviews10Exceptional- • Leisure trip
- • Couple
- • Superior Queen Room
- • Stayed 2 nights
- • Submitted from a mobile device
Pool was not heated no view
Everything.
Stayed in November 2023
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Reviewed: August 27, 2023
John
United States159 Reviews18 helpful votes10“Great trip (get hotel discount W/app: +86 17861169200)”- • Leisure trip
- • Family with young children
- • Junior King Suite with Street View
- • Stayed 1 night
I was so pleasantly surprised by this hotel! The staff was wonderfully attentive and thoughtful, the rooms were clean and efficient, and the bed was so comfortable (I spelt great)! Great location, too! Very comfortable, great shower, especially coming in after a late fun night. Very relaxing and private.
Stayed in August 2023
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Reviewed: August 21, 2023
Lee
United States1 review10Exceptional- • Leisure trip
- • Couple
- • Deluxe King Room with Street View
- • Stayed 1 night
The Lambs Club has a super cool Art Deco vibe (kind of like stepping into the Overlook Hotel from the Shining but in a good way) and the food/drinks were superb! Love how close it is to the theaters and dinner. Can walk everywhere.
Stayed in August 2023
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Reviewed: July 24, 2023
Philip
United Kingdom3 Reviews6.0“Ok hotel. Not worth the money.”- • Leisure trip
- • Couple
- • Superior Queen Room
- • Stayed 3 nights
- • Submitted from a mobile device
Pricey. Restaurant was so so.
Nice furnishings. Comfy bed
Stayed in July 2023
-
Reviewed: May 23, 2023
Steven
United States1 review10“first class experience”- • Leisure trip
- • Couple
- • Deluxe Double Room with Two Double Beds
- • Stayed 4 nights
- • Submitted from a mobile device
nothing
superb service; room impeccable, perfect location
Stayed in May 2023
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Reviewed: May 10, 2023
Arlene
United States4 Reviews2 helpful votes10“amazing preconcert stay in NYC”- • Leisure trip
- • Couple
- • Deluxe King Room with Terrace
- • Stayed 1 night
- • Submitted from a mobile device
nothing
what a beautiful little gem of a property right in the middle of the theatre district. beautiful well appointed rooms. all staff stands on their head to make sure you are comfortable during your stay. breakfast was exceptional and portions enough to feed a group. dinner on the mezzanine was perfect. definitely a keeper 👍
Stayed in May 2023
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Reviewed: April 16, 2023
Godfrey
South Africa2 Reviews5.0“so, so”- • Leisure trip
- • Family with young children
- • Superior Queen Room
- • Stayed 9 nights
the rooms are too small. Even with family no upgrade even if u spend more than 10k
location
Stayed in April 2023
Showing 1 - 25
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