Reviews of The Colonnade Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
120 Huntington Avenue, Back Bay, Boston, MA 02116, United States
#35 of 96 hotels in Boston
Guests' ChoiceReview Score
Based on 1780 hotel reviews
8.4Score breakdown
-
Cleanliness
8.9
-
Comfort
9.1
-
Location
9.5
-
Facilities
8.5
-
Staff
8.8
-
Value for money
7.7
-
Free Wifi
9.3
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxHow guest reviews work
Each review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content-
Reviewed: March 30, 2025
Ceola
Ireland6 Reviews1 helpful vote8.0“Lovely hotel staff are so kind and helpful . Needs some food options and reduce the safety deposit”- • Leisure trip
- • Group
- • Preferred Double Room with Two Double Beds
- • Stayed 5 nights
- • Submitted from a mobile device
No breakfast or dinner options - and the 500$ safety deposit was a shock and set us back . Seems a bit steep
Excellent central location right beside a subway and easy walk to all the main areas
Stayed in March 2025
-
Reviewed: March 28, 2025
Dawne
United States9 Reviews2 helpful votes8.0“It was nice except for the fridge in the room which didn't work.”- • Leisure trip
- • Solo traveler
- • Preferred King Room
- • Stayed 3 nights
The fridge didn't work and ruined the food I had purchased and stored because I wanted to eat specifically for breakfasts: yogurt and fruit. When I told them about it, they left a clunky fridge in the middle of the room and just left the rotting food in the old broken fridge. The staff person's response (not Lily) was lackluster, they didn't seem very concerned.
Food in the restaurant was great, the staff person Lily when I first arrived was fantastic and helpful. The room was also very comfortable, very clean, very roomy.
Stayed in March 2025
-
Reviewed: March 27, 2025
Laura
United Kingdom25 Reviews4 helpful votes9.0“Great stay in Boston”- • Leisure trip
- • Solo traveler
- • Preferred King Room
- • Stayed 1 night
- • Submitted from a mobile device
Wonderful stay - staff were friendly, welcoming and helpful. Room was bright and airy, very comfortable.
Stayed in March 2025
-
Reviewed: March 18, 2025
Alessandro
Germany13 Reviews8.0“Very good location for short stays. Recommended.”- • Leisure trip
- • Family with young children
- • Preferred Double Room with Two Double Beds
- • Stayed 1 night
We did not get room service one of the days. Room service worked only sparely and we had to go pick up what we needed downstairs - which is not always easy when you have a baby.
Location was excellent, very close to the subway. The room was comfortable and clean, perhaps a bit outdated as the structure is not brand new. Overall, good value for money compared to the rest of the market in Boston.
Stayed in March 2025
-
Reviewed: March 16, 2025
Karyl
United States16 Reviews2 helpful votes8.0“Overall, very nice stay”- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Our first room faced Huntington and was extremely noisy all night, traffic, sirens, etc. Toilet had pulled away from wall in bathroom, and a smell of sewage was always present.
Friendly, helpful front desk, bell staff. Convenient, pleasant restaurant on premises with very good food. Problems with our first night room were resolved by an efficient room change for the second night to the alley side of the building, facilitated by Adam.
Stayed in March 2025
-
Reviewed: March 13, 2025
Emma
United Kingdom1 review8.0“Relaxed.”- • Leisure trip
- • Family with young children
- • Superior Double Room with Two Double Beds
- • Stayed 3 nights
- • Submitted from a mobile device
Bathroom was not very clean on arrival.
Location and space in room.
Stayed in March 2025
-
Reviewed: March 11, 2025
Cornelius
United States34 Reviews1 helpful vote9.0“Valentine’s Day stay with wife great dinner at local premium restaurant and brunch the next day.”- • Leisure trip
- • Couple
- • Preferred King Room
- • Stayed 1 night
- • Submitted from a mobile device
In house restaurant was average.
Comfortable room, convenient parking and proximity to Boston’s Back Bay restaurants and premium shopping.
Stayed in February 2025
-
Reviewed: February 23, 2025
Kathy
United States28 Reviews1 helpful vote9.0“Quick overnight in the way home!”- • Leisure trip
- • Couple
- • Preferred King Room
- • Stayed 1 night
- • Submitted from a mobile device
Parking expenses.
Location, easy check in, on site parking.
Stayed in February 2025
-
Reviewed: February 9, 2025
Jill
United Kingdom34 Reviews2 helpful votes8.0“Great rooms but gym needs improvement”- • Business trip
- • Solo traveler
- • Preferred King Room
- • Stayed 5 nights
- • Submitted from a mobile device
Gym was heated to an excessive temperature which made it phenomenally uncomfortable to work out. Apparently the cold temperatures outside make the AC freeze if they change the settings. For a gym in a hotel of this size, I suggest they need to find a solution.
Comfy bed, good facilities in the room eg fridge, table to work from, great location near the Pru
Stayed in February 2025
-
Reviewed: January 19, 2025
Jacqueline
Switzerland9 Reviews3 helpful votes9.0“Excellent”- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Nothing
Very nice hotel, friendly staff big rooms, clean and comfortable, in the heart of downtown Boston. Stayed many times and have never been disappointed . Dog friendly
Stayed in January 2025
-
Reviewed: January 12, 2025
Wei
United Kingdom41 Reviews10 helpful votes9.0Wonderful- • Leisure trip
- • Family with young children
- • Superior Double Room with Two Double Beds
- • Stayed 3 nights
We love everything about this hotel – the location, service, cleanliness, and comfort. It’s within walking distance to shopping streets and great restaurants. Prudential Station (for subway services) is right in front of the hotel, and Newbury Street is just a 5-minute walk away.
Stayed in December 2024
-
Reviewed: January 6, 2025
Ian
United States3 Reviews9.0“Wonderful”- • Leisure trip
- • Couple
- • Superior Double Room with Two Double Beds
- • Stayed 1 night
Everything was fine.
The location was excellent. We were able to walk to the concert venue. The staff was friendly and helpful. The room was clean and comfortable.
Stayed in November 2024
-
Reviewed: January 2, 2025
Aileen
United States23 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • Superior Double Room with Two Double Beds
- • Stayed 2 nights
- • Submitted from a mobile device
Great location, facilities were great!
Stayed in December 2024
-
Reviewed: December 27, 2024
Richard
United States12 Reviews1 helpful vote7.0“Mote than adequate but lacking anything to raise it to first rste”- • Leisure trip
- • Couple
- • Preferred King Room
- • Stayed 3 nights
Very plain room. Very noisy heating system.
Comfortable bed nice view
Stayed in December 2024
-
Reviewed: December 22, 2024
Christian
United States21 Reviews3 helpful votes9.0“Great stay at a classic Boston property.”- • Leisure trip
- • Family with young children
- • Superior Double Room with Two Double Beds
- • Stayed 2 nights
- • Submitted from a mobile device
Location is ok, but a bit on the outskirts of the wonderful Back Bay.
Beautiful room with huge windows. Lobby super cute and cozy
Stayed in December 2024
-
Reviewed: December 21, 2024
Lidierth
Ireland4 Reviews8.0“3 day Stay”- • Leisure trip
- • Family with young children
- • Preferred Double Room with Two Double Beds
- • Stayed 3 nights
- • Submitted from a mobile device
Eating facilities at the hotel. Breakfast was very poor. Also the bar wasn't opened on Sunday and Monday evenings.
Friendly staff, very comfortable spacious room. Location beside subway with lots of restaurant options and opposite a great shopping mall.
Stayed in October 2024
-
Reviewed: December 17, 2024
Jill
United Kingdom34 Reviews2 helpful votes8.0“Gets all the basics right”- • Business trip
- • Solo traveler
- • Preferred King Room
- • Stayed 4 nights
- • Submitted from a mobile device
Would love a larger gym. Thank you for getting the aircon working!
Gets all the basics right - comfortable bed, good shower, fridge in the room
Stayed in December 2024
-
Reviewed: December 10, 2024
Hendrik
Spain65 Reviews2 helpful votes8.0“Great hotel, request a room without inroom-door to adjacent room”- • Business trip
- • Solo traveler
- • Preferred King Room
- • Stayed 7 nights
Most of the rooms are very nice. However, some have connecting doors to adjacent rooms and those connecting doors are very poorly soundproof. That is you hear everything from the neighbours even if they talk not very loud. I requested another room upon arrival, but it was not available. Two days later they did manage to move me to a room without a connecting door.
The super confortable bed (I had a king size bed), the large room with sofa chair and working table. It is accros the street from the prudential center with lots of shops and restaurants. Also very close to a large supermarket that is open 24 hours.
Stayed in December 2024
-
Reviewed: December 4, 2024
Maiocchi
United States2 Reviews1 helpful vote7.0Good- • Leisure trip
- • Couple
- • Preferred King Room
- • Stayed 1 night
- • Submitted from a mobile device
We checked in on Mon, we were informed that they would be no room service and the restaurant was closed.
I like the friendliness of the staff , and the location.
Stayed in December 2024
-
Reviewed: November 18, 2024
Niamh
Ireland42 Reviews2 helpful votes8.0Very Good- • Leisure trip
- • Family with young children
- • Superior Double Room with Two Double Beds
- • Stayed 2 nights
- • Submitted from a mobile device
Spacious rooms and great location
Stayed in November 2024
-
Reviewed: November 9, 2024
Griet
France10 Reviews9.0Wonderful- • Business trip
- • Solo traveler
- • Superior Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
Price, very expensive
Location, comfort
Stayed in September 2024
-
Reviewed: November 7, 2024
Patrick
United Kingdom26 Reviews3 helpful votes8.0“All in all it was very good.”- • Leisure trip
- • Travelers with friends
- • Preferred Double Room with Two Double Beds
- • Stayed 4 nights
- • Submitted from a mobile device
En suite bathrooms could do with a refresh. Bar closed earlier than advertised. Bartender said he was more focused on getting home than serving!
Good location. Very clean. Felt welcomed by the reception team.
Stayed in November 2024
-
Reviewed: November 6, 2024
Julie
United States6 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Preferred King Room
- • Stayed 2 nights
- • Submitted from a mobile device
The furniture is a little worn. The fan for the heat and air conditioner is noisy, but we turned it off at night.
All the staff were wonderful! From the front doorman, reception, and people cleaning our room, we were treated respectfully and graciously. The king size bed was very comfortable. The shower was hot and had good water pressure. There were water bottles and coffee in the room. The entire hotel is very clean!
Stayed in November 2024
-
Reviewed: November 1, 2024
Donna
United States27 Reviews1 helpful vote8.0“Perfect get away for 2. We will return.”- • Leisure trip
- • Couple
- • Preferred King Room
- • Stayed 1 night
- • Submitted from a mobile device
May need an upgrade to refresh the rooms and expensive when we chose to go.
Location, staff, facility, quiet comfortable room
Stayed in October 2024
Guests also reviewed these properties:
-
Regentpark Hotel Munich AirportHallbergmoos, Germany
-
Premier Inn Birmingham City - Waterloo StBirmingham, UK
-
Luxury Inn Forrest CityForrest City, US
-
Aphrodite StudiosAstypalaia, Greece
-
Santorini Camping & HostelFira, Greece
-
Floral'AnseLʼAnse-Saint-Jean, Canada
-
B&B Finis terraeLokeren, Belgium
-
Casa BoavistaSão Martinho do Porto, Portugal
