Pool service is non existent. The majority of staff are rude and dismissive except for two female members who we unfortunately did not get the names of. Guests next to us on two occasions ordered food and multiple hours later their empty plates and left overs were sat next to us on the loungers attracting flies. Disappointing as this poor service wasn’t a thing during our previous visit. Considering the price you pay you can get much better in PSP for a lot less money. The hotel is trying hard to be something that it certainly is not. Having stayed in boutique hotels all over the world the service leaves a lot to be desired. Also compared to our previous stay the room was much more run down. Lacking basic amendment as well as an array of issues including a broken sink and window. Special shout out to the front desk staff and house keeping who genuinely go above and beyond to help.

Love the setting - it’s truly beautiful. The rooms are lovely and they are immaculate.

Stayed in March 2025

I think for the price the hotel should have more amenities for guests, the extra fees add a lot. Be aware of the 35 parking fee per day.

Great restaurant, beautiful Hotel ! Outstanding staff always willing to assist. Bikes on site to get to town. Super close to town and shops walking distance. Room was beautiful and clean .

Stayed in March 2025

The privacy - adult only and the location

Stayed in October 2024

Had A/C issues with room that took awhile to be resolved More shade needed in pool

Staff was super friendly and helpful! Classic feel and great sized room

Stayed in July 2024

I didn’t like the wait to get the room and the fact that they never give us the welcome drink as everyone else

Property is magnificent and beautiful

Stayed in September 2024

We were rolling off the bed, it should have been superb. No ironing board. Our door wouldn't lock without slamming, we realized this after leaving it open one afternoon. The TVs had nothing and were in a weird spot. We were served hot champagne upon arrival.

The decor of the hotel was very chic, staff was nice, la labo products, pool was great, almost everything was appointed to.

Stayed in March 2024

Understaffed. Breakfast took 45 mins. No service at the pool. Pool towels from abandoned chairs just left around for hours,

Amenities are great pool is nice food at restaurant is very good

Stayed in March 2024

There was a serious lack of staff for the weekend... waiting for 20-30 minutes (or longer) to get a drink etc., and running out of basic items like espresso beans, yogurt parfaits etc.. For a property at this price point, that should never happen. The staffing shortage was apparent, but the staff that were there were lovely and did their best. I understand the hotel was at 100% capacity, but those are circumstances easily planned for and should be anticipated.

Elizabeth in the restaurant was fabulous, as were most of the staff. Cleaning staff and front reception were also fabulous. Overall a great stay.

Stayed in February 2024

I do not like the fact that one must pre-pay the entire room reservation at booking. 50% would be more acceptable with the balance due 1 week prior to arrival. Also, the price went down considerably a week prior to our stay on Booking.com and on the hotel's website. Booking.com approved the price match and I submitted the paperwork but I've not heard back yet. Also the pool attendant could have come around to solicit orders a little more frequently.

Love that the property is adult only! It is one of the main reasons we chose to stay at this location. The great location is also another reason. The staff are all very kind and welcoming. The pool is a refreshing temperature and plenty of space for guests to lounge about. The food and drinks at the restaurant/pool bar is very good also. Our room was comfortable, clean, and cozy. However, the lighting in the bathroom could be a smidge brighter, the makeup mirror provided did not provide much to help. The entire property is very clean and thoughtfully laid out for guests to explore and enjoy. Love the art deco vibe!

Stayed in October 2023

The goddamn hidden cost! Resort fee, parking fee, pet fee, pretty sure there was just a hanging out fee, some other fee… would’ve loved to of stayed another night but paying these fees equaled that. Really stupid. We paid it but not happy about it. Probably stay there again.

Everything was great from the pool to the turndown service. 

Stayed in October 2023

Not enough staff to help guests, long waits for checking in and when getting drinks at the bar. One day without notice the Colony club what closed for breakfast and lunch and was unable to order when laying by the pool. Staff was really nice though, its not their fault.

Beautiful Hotel, love the design and layout.

Stayed in October 2023

When we booked this stay it clearly said including taxes and charges when we checked out we were hit with a resort fee and 3 further taxes, when i complained they said it was for the swimming pool etc

Stayed in August 2023

When we booked it says that it includes taxes and surcharges, but we still had to pay € 45 per night for resort fee at check out. That was the only thing that was disappointing.

Everything! It's a beautiful hotel with great staff. The atmosphere is very relaxed and the staff is very service oriented. They do everything to make the guest happy, many other hotels can learn from that! Loraine from the restaurant really makes you feel at home and makes sure you have an amazing evening.

Stayed in July 2023

The room was too dark - would have loved more natural light. Service at the pool was practically non existent. No one came up to offer me a beverage, when I went and ordered from the bar they were very nice and they brought it out to me but then never checked in on me to see if I wanted anything else and didn't take away the dishes when I was finished. There were only 5 other people at the pool so its not like they were super busy. Pool is also 4ft deep - which is a little shallow for an adult pool.

The room was cute - loved the decor but it was really dark. Bathroom was really big and water pressure was great! Bathroom was really nicely decorated. Bed was comfortable.

Stayed in June 2023

Classic Palm Springs.

loved the feel and vibe.

Stayed in June 2023

The bartenders are rude, take a very long time to make simple drinks, and get overwhelmed easily which slows the entire poolside staff down and people wait for drinks for an hour, or never receive the drinks at all. The pool doesn't get cleaned daily, which it should, and so it gets filthy with hair, sunscreen, debris and dead bugs. There aren't enough pool chairs for the capacity of guests which causes guests to bicker.

Rooms are luxurious and comfortable, the grounds are beautiful, the food is delicious, the front desk staff and valet staff are wonderful, and the spa treatments and service are fantastic

Stayed in May 2023

Rooms felt very much like a motel room with only slightly nicer furnishings. Didn't feel very luxury or spacious.

Staff were amazing - they went above and beyond. The hotel did charge extra $35 for valet and self-parking on site, which isn't a huge amount. The rooms are extremely small and not as nicely equipped as we would expect for the price we paid per night (e.g. no suitcase stand, no full size mirror, no attached vanity mirror in the bathroom, no tub, no separate toilet space, bare bones room, bedroom located directly in front of the main room entrance so no privacy from staff or people walking outside). The room was also directly in front of the pool, but with some privacy. Not a ton of noise.

Stayed in May 2023

restaurant too expensive, room features not really high class

very stylish place friendly staff nice restaurant heated pool

Stayed in February 2023

If you're a woman, the lighting is fairly dim inside the rooms (we assume to keep the spaces dialed down) which can be a makeup challenge. There is no full-body mirror option, just the bathroom sink area. There's aren't that many electrical outlets but there is a proper iron (but no foldable table, so we used the bed edge).

The remodel was a huge shift from what we loved about the original Colony Palms (somebody really really likes lattice) - but the poolside charm and general calm quietness of the space is still there. Service staff are top notch and the now working fountains and newly installed fire pit are an excellent evening feature. The new mattresses and duvet / sheet options were absolutely fantastic.

Stayed in April 2023

house keeping could have been a bit more thorough

amazingly friendly staff, and fantastic facilities.

Stayed in November 2022

Restaurant was very expensive

The staff was great!!

Stayed in November 2022

the room had a weird smell

friendly staff location

Stayed in October 2022

No bar open in the evening

David was great, the location and the hotel is beautiful

Stayed in September 2022

would have been good to make clear upfront that valet or self park was a significant additional cost per night.

decor was excellent; facilities were great; staff were very helpful.

Stayed in September 2022