The room I had was expensive and heaters were not working so I froze the whole night. And what is even worse is that they ask for a $100 deposit which they NEVER gave me back!! I contacted the hotel multiple times to tell them that my card company said the $100 deposit they took from my card was never pending, because the Hotel actually took the money already. You know what the their answer was?? They just kept answering me that I had to wait for the $100 to be processed by my card company. And so I kept telling the hotel that my credit card company had absolutely nothing to process, because the deposit was registered as TAKEN, so the hotel already took the deposit money and my card company will never process anything about it! I kept telling the hotel all that and they just didn't care at all at the end!! I also wanted to go ask for my money back personally but I couldn't because I had to go back to my country. I stayed at this hotel at the end of November 2024, now it's February 2025 and I've never had my deposit back! Contact me personally, if you want, and I'll show you all I'm saying on my credit card App. I talked to my lawyer and he is quite certain they did that to many other customers. This is called stealing money from customers! My lawyer will decide what to do about this hotel. Don't come to this hotel if you care about your money! They will never give you the $100 deposit back!!

Stayed in November 2024

Valet was not good. Response from a front desk male was poor. Waitress at breakfast not so friendly.

The women at the front desk were helpful. Cleaning lady was kind.

Stayed in February 2025

I loved everything about our stay

I loved everything about our trip. Staff was so kind and sweet. Cassandra took very good care of us. We absolutely loved the suite we were in. It was a huge room with a big bathroom, a huge tub, 2 person shower, the most comfortable bed and a beautiful view of the city. The food at the diner was delicious too. Thank you Delphi! We'll definitely be back.

Stayed in February 2025

Parking was an extra fee p/day

Center location

Stayed in January 2025

Everything was good

Center location

Stayed in January 2025

The property was not clean old and smelly. We got to our room, and our toilet was broken Valet staff seemed uneasy ave condescending Rooms were old and dirty. Worse hotel I've ever been to

Bar bad lobby

Stayed in February 2025

Nothing everything was perfect

Everything

Stayed in January 2025

Excellent

Stayed in February 2025

Beautiful hotel and amazing staff. Shout out to Jesus at the front desk. He made our stay wonderful. The bathtub was a highlight in our room. It was big enough for me and my husband to sit and enjoy a glass of wine. Our only suggestion is to add some bath salts or bubble bath.

Stayed in February 2025

The food is great and staff.

Stayed in February 2025

Nothing

I love this hotel, nothing to dislike.

Stayed in February 2025

Evert staff member I encountered was charming and offered a warm greeting... they're awesome!

Stayed in February 2025

I liked everything to be honest.

Very calm and clean.

Stayed in February 2025

I loved everything.

Everything was perfect!

Stayed in November 2024

Elevators

Loved the room size and the layout

Stayed in December 2024

No parking even for handicap people. It's $50 per day. Staff always on the phone. They take forever for them to help you. Ac didn't work

Clean room

Stayed in January 2025

That the roof being under construction wasn’t told during booking was really looking forward to it

Stayed in January 2025

Takes a while for you to get your $100 deposit Back

Big Gym easy check in

Stayed in January 2025

Location was perfect, hotel was clean, the food was nice and the staff was friendly

Stayed in January 2025

It needs to be updated severely. The beds were practically on the floor. The “counter” in the bathroom was far too low. Our room didn’t have a microwave and when we asked they said the hotel was out of microwaves and if a room opened up they would bring the microwave out of that room. This was a major inconvenience because anytime we went to eat we couldn’t bring back leftovers because there was nowhere to warm it up.

The location was great.

Stayed in January 2025

Excellent and attentive staff, comfortable and clean rooms

Stayed in January 2025

No rooftop pool or bar. Carpet stained. Bedding itchy.

The bartenders were fabulous!

Stayed in January 2025

I appreciate the extra mile taken to make my anniversary great. The chocolate strawberries were over the top service. Thank you so much.

Stayed in January 2025

The staff was amazing. Very accommodating. Atah left everything ready for us. He answered all my questions. Super friendly. The hip hop brunch had a GREAT DJ!!

Stayed in January 2025

Only thing I could say I did not like was the elevator or little crickety haha

The property is so luxurious feeling room 1212 was amazing

Stayed in December 2024