Being woken up at 2:44 AM!

The location is great! Bed was comfortable. Shower was nice with a good water pressure. Our toilet wouldn’t flush, and when we attempted to call the front desk, the phone in the room didn’t work. My husband had to go down to the front desk and ask for assistance. I had attempted to texted them (they send you a text at check-in, saying you can text them for assistance) prior to my husband going to the front desk, and they didn’t respond until the middle of the night. 2:44 AM!!!

Stayed in March 2025

The room was quite small, especially for two people, and there was a lack of closet space for luggage.

Excellent location, clean rooms, friendly staff, comfortable bed and amazing view of Manhattan!

Stayed in March 2025

Why put a $150 dollar hold on my credit card after having paid in full? For a few days after our stay? It’s not like there was a minibar.

Location and price.

Stayed in February 2025

Having to request the cleaning of the room every morning before 11am or it would not be done and it could be 4pm until it was done

Ideal central location without the noise

Stayed in January 2025

Staff could have been a little friendlier. The room was not 100% clean - there were crumbs and plastic cutlery by the coffee station. During our last night, we were woken up by a very strong marijuana smell making its way through the vents - it was very uncomfortable and kept us up for a while.

Really convenient location within walking distance of some sights, several subway stations, shopping and restaurants. The rooms had a decent sized bathroom, a well-working air conditioning & heating unit, a mini fridge and a coffee machine. If you sign up for Hilton Honors, you can check in before your arrival, pick your own room and skip the front desk by getting a digital key.

Stayed in January 2025

Rooms small with very little space for luggage/clothes

Great location

Stayed in October 2024

Room was really small

Good location

Stayed in November 2024

The stay was nothing special. I intuitively picked it, probably for design on pictures. The hotel is small and this is why I normally choose boutique hotels. It was my birthday trip and I expected nice staff with above average attention to detail and care. It is okay that they didn't notice the day of our arrival was my birthday, I'm not the queen, but neither the staff in the bar was very polite. A typical NYC problem - the walls are thin, and there was a very noisy company next door. All in all, it was just okay. I wouldn't recommend it to my friends, but neither would stop anyone from booking it.

The hotel is small, so there are no lines at the elevator. The location is great, you can walk around and the subway station is a couple of blocks away. I loved the huge bed in the room, and I found it pretty comfy.

Stayed in September 2024

The room was a little smaller than expected. No wardrobe for hanging stuff up

Location was good Bed was huge and comfortable Nice bathroom

Stayed in October 2024

The location was excellent for our needs and the room was very comfortable allowing us to sleep well.

Stayed in October 2024

Great hotel, location. Very friendly staff. Rooms are a little small and not many places to store clothes but overall a great hotel

Stayed in October 2024

The room was quite small and there was barely space to pack anything - while we opted in for city views it was mostly down ( the curtains ) because otherwise you see only the people across in the offices. Probably not worth spending on that upgrade. The bed was also quite soft in comparison to a bit firmer mattress we prefer.

The location was amazing we literally walked the first few days everywhere !!!

Stayed in October 2024

I didn’t like that my room was on over the roof area where construction was taking place.

I love that the hotel was within walking distance to several of my NY destinations. Also, the rooms were very comfortable for NY. We had a room with 2 double beds and we slept comfortable.

Stayed in September 2024

The room was very bijou, all really well thought out for the limited space, but with four of us in the room we felt a bit on top of each other

The location was fantastic- walkable to all the major tourist attractions

Stayed in August 2024

Small roomss

Stayed in September 2024

The room was small but very clean and comfortable. Enough room for 1 person or if your a couple. Too small if you have kids.

Loved the location.... it was in the center of everything!

Stayed in August 2024

On one of the days….they were a bit late in cleaning my room

Very nice hotel….close to times square and empire state building…. The staff were helpful.

Stayed in August 2024

Smaller rooms

Great location

Stayed in July 2024

One of the staff members just let themselves into our rooms without knocking or waiting for us to be decent to replace the body wash. We asked for our room to be serviced but they did not change the bedding or sheets. They just made the bed. We wanted our sheets fully replaced. The elevator can get really crowded in the morning with long wait times.

The location and the bathtub were the best parts. It was very easy to access the trains and to just walk the city. The room was well lit and comfortable. Surprisingly very quiet at night. Could not hear any city noise. The ice water in the lobby was great on the hot summer days. The room was very comfortable for two.

Stayed in July 2024

Very small room, no closet space.

Location was good, room was OK. And price for NY was ok.

Stayed in July 2024

Staff was friendly, effective and always had a smile

Stayed in July 2024

Room size is too small Breakfast is not available

Location - close to many places

Stayed in July 2024

It was very overpriced for the size and services offered. The location is pretty charmless - it’s what we needed but I wouldn’t recommend it overall for a first time visitor to NYC. The shower got the whole bathroom wet and there was no shelf for toothbrushes. It was absolutely bare bones basic, which did not match the price.

Desk staff were friendly, efficient, and helpful. Really nice lobby and very clean room, with nice furniture. Location suited our needs well.

Stayed in June 2024

I didn't like how small the room was. I felt like there wasn't much room to move around within the room

The location was great! I love that there were different options of places to eat as well as things to do.

Stayed in June 2024