Would have liked more teabags!!

The location was superb, characterful and had everything we needed. Great to have a later checkout.

Stayed in March 2025

The room was really, really small. We had the cozy but it was really tight for two people. Bed was up against the wall so not easy to get out of bed with two people. Had to shimmy to the end of the bed to get out and there was no way to move the bed. Bathroom also extremely tiny. Tough space for my 6’4” husband. Sink needs its own light. Hard to put on makeup. Very limited amenities for the price of the room. No iron, no mini fridge bc there’s no room.

The location and staff were AMAZING! Pretty decor.

Stayed in March 2025

Rooms are tight.

Quaint old hotel, in a very quiet area of Upper East Side, close to Central Park, and a quite a few restaurants on 3rd Avenue. Very clean and very friendly and helpful staff.

Stayed in February 2025

The only thing they need is a plug for the telephone charger by the bed

- The room was small but with everything one needs esp. for a short visit and bedding very comfortable - everything worked wonderfully and clean - Staff is super friendly and helpful - Location was ideal

Stayed in February 2025

The room was exceeding small and did not even posses 1 chair

Location was great, everything worked and was sparkling clean

Stayed in January 2025

Not very well insulated, so can be cold in the room if you don’t like hot air blowing from the aircon. Then again, it is so nice to sleep in a cosy bed in the cold

Fantastic location, excellent linen and wonderful staff

Stayed in February 2025

All the staff were friendly and super helpful. It is a small hotel but with their smiles made our stay very good one.

Stayed in January 2025

Very small

Stayed in January 2025

Try basic for the price.

Location was good.

Stayed in January 2025

The room was very small, as was the bathroom; I'm a big guy and it was hard to maneuver there.

The staff were all great. The room was cleaned and refurbished every day. Nespresso in the room was nice to have.

Stayed in January 2025

It was cold inside. Especially in a bathroom AC is not good enough

Location and a place. Staff is very friendly.

Stayed in December 2024

Great staff and hotel is in a fabulous location. Rooms are small but what you expect for NYC. Bit expensive but guess it’s December.

Stayed in December 2024

700€ per night for a still too small room ( even after upgrade) no breakfast included, even not available, is far too expensive even in Manhattan

Location, proximity to subway. Very cosy hotel. Very clean rooms and confortável beds. Staff is amazing! We booked a room with city view but at arrival we were looking at a wall. Wrong information from booking.com. Fortunately the hotel gave us upgrade to room with view.

Stayed in December 2024

The size of the room. Nowhere to put my suitcase without compromising entry & exit of the room.

The staff were all smiles. The location perfect. The cleanliness exceptional!

Stayed in November 2024

Can’t think of anything.

Location great, very nice place, clean, friendly.

Stayed in December 2024

In NYC once month. Prefer the Franklin due to location & quiet area.

Stayed in November 2024

My bathroom tub facet dripped the whole time I was there. It didn’t bother me except for the wastefulness.

Clean, great location, generally helpful staff.

Stayed in November 2024

Nothing

Helpful happy staff.

Stayed in October 2024

rooms in the first floor

location

Stayed in September 2024

why don’t they have even a small bed side table. have to but glasses and glass of water on floor. silly

Stayed in September 2024

Located in New York's Upper East Side, voco The Franklin New York, an IHG Hotel, is a great find for city explorers. It's near a bus stop and subway, making travel easy. The area is quiet, with plenty of good places to eat and a cinema nearby. Though the rooms are small, they are well-designed, comfortable, and include windows. The hotel staff are friendly and helpful, and there's affordable laundry service available. It's also a short walk from Central Park. For its location and cost, this hotel is a smart choice for travelers.

Stayed in August 2024

We loved the location as it’s an easy walk to Central Park, eateries, and the subway while being fairly quiet and safe. Our room was compact but clean and perfect for us. Big shout out to the staff here, especially Jasmine! So helpful, so friendly, and just all round excellent service - they also make good coffee! The lobby area is perfect for sitting in and having coffee, working remotely, and they have a good range of snacks.

Stayed in September 2024

No mini refrigerator

Convenient to museums, restaurants, shopping!

Stayed in September 2024

The size of the room was tiny and the bathroom was even tinier

Location , clean , very nice staff

Stayed in August 2024