It was not confortable, no frige no microwave, no soap. The heater make too much noise and does not warm

Stayed in March 2025

Window in our room was duct tape and cardboard. No blankets of any kind, just sheets on the bed.

Location

Stayed in March 2025

Run down Only one working elevator Room had lots of lighting Ac and heat did not work No blanket in bed

Location means everything Room size

Stayed in March 2025

The room was very hot, we had to keep the window open all night so it was noisy. The rooms and hallway had old, worn out carpets and was a bit dirty. The elevators were awful. Very slow and lots of people waiting to get up and down

location was great, room cosy and comfy. Good value for money

Stayed in February 2025

Rooms in need of some maintenance, handle on shower kept falling off informed front desk twice about this, never fixed. Sink leaked from the U bend again informed front desk twice and never fixed. Not all The buttons on the safe worked. Has to change password 3 times while using it. The door to the room was set back from the frame which didn’t feel secure although told would be fine. Only 2 lifts working with more than 13 floors which was a nightmare in the morning trying to get to the lobby as other guests tried to check out.

Location was excellent, just off Times Square. Staff in all interactions where lovely and tried there best to help. Room was spacious enough for 4 adults and one child and the beds were comfortable. Cleaning was done everyday.

Stayed in March 2025

Very dated basic maintenance needed for up keep of rooms. Ie rotten bathroom door, loose sockets, light bulbs missing and air conditioning very noisy when it worked. Only one lift working in the whole hotel.

Great location for Times Square and friendly staff.

Stayed in March 2025

It was okay, the elevators was slow. The rooms could've had a refrigerators and microwaves and trash cans and coffee makers. Couldn't connect to wifi. Took hot water a minute to get ready. The phone also didn't work in the rooms.

Stayed in March 2025

This hotel is a clear cut example of the saying, “you get what you pay for.” I’ve stayed here twice and will continue to stay here. Good location, good price, not the best, just ok. I recommend if you don’t need the best of the best.

Stayed in March 2025

Our room was super warm. Maintenance came in and looked at the air conditioner and turned it down, but the room was very warm and too hot for comfort. Also, the tiny elevators took a long time.

The convenience to Times Square

Stayed in March 2025

The bathroom. The shower didn’t get hot.

Location was amazing.

Stayed in January 2025

This hotel will require you to put an extra $150 deposit down when you check in. They will promise you that it will be refunded, but I assure you, you will not get it back. When I checked out, my room was in perfect condition, no reason for them to keep the deposit at all. I have contacted them numerous times and left messages and no one returns my calls. So just be prepared to pay an extra 150 on top of the price of the room, and not be refunded the money.

The property was convenient to tourist attractions, but they lie to people about security deposits.

Stayed in December 2024

We had to call twice in relation to heat and shower. And during our stay only 1 operating elevator- in which was very slow

The location was perfect to access Time Square and the theatres to see Cabaret and MJ

Stayed in February 2025

Elevators slow, no hot water on day 2, no frills

Great location- close to a lot of NYC highlights

Stayed in January 2025

Location

Stayed in January 2025

The elevators where too small and slow, the bathroom roof has mold and the AC made lots of noise.

The location was great, closer to all the fun places. The bed was very cozy, the heat works fine, TV has variety of channels and the bathroom was very clean.

Stayed in January 2025

There cockroaches in are room and some type of other bug that I didn’t even tell my kids about because we would have been looking for a new hotel.

Location

Stayed in January 2025

Old facility. The room was really old and in poor condition.

The staff at the hotel was helpful and friendly.

Stayed in January 2025

Elevators were slow, one was broken during our stay which meant wait times for the elevator were VERY long. Hotel is 2 buildings down from a fire department station so sirens could be heard all through the night as trucks came and went. Our shower didn't have hot water the first night however we were able to remedy that ourselves. Soundproofing between rooms is non-existent so you WILL hear your neighbours. Many of the walls and floors just look whethered from age.

I really enjoyed it's central location relative to most things in Manhattan. Nothing was too far away. The bed was for the most part quite comfortable as well.

Stayed in January 2025

One of the front desk staff at check-in could have been friendlier. While he wasn’t outright rude, he didn’t make me feel welcomed as a customer during the check-in process.

Excellent location for anyone looking to stay near Times Square.

Stayed in January 2025

We enjoyed our stay, right in the middle of everything. The beds were comfy. There is only one working elevator which is difficult at busy times, but the staff was very friendly and assist with the staff elevator to help expedite with the elevator traffic.

Stayed in December 2024

Heater and ac system too old not working properly. Horrible elevator service. Only one was working for hundreds of guests.

Location perfect

Stayed in December 2024

Small rooms, I was advised to take a picture of the valet sticker to get the discounted parking but the valet parking attendant required the actual sticker. It was a bit of a pain circling back.

The location was outstanding!

Stayed in December 2024

Outdated facilities

Location and spacious room

Stayed in December 2024

The hotel is not taken care of,they really do the bare minimum. First 2 days of our stay we froze in our room, we asked for extra blanket (ac not working) and it was -2 celsius outside.

Do not expect more than a room to sleep and shower and free wifi!

Stayed in December 2024