Pillows (too flat) , tv (remote didn’t work), clock radio (couldn’t get blue tooth to work, alarm kept going on), toilet (didn’t flush completely). Sitting chair (small uncomfortable)

The understated elegance. Lighting. Decor. No charge for the snacks. Toiletries. Towels. Drinks.

Stayed in January 2025

Restaurant books up quickly and reservations should be made well in advance

Now our favourite nyc hotel. One can tell that De Niro put part of himself into this exceptional hotel. Each room is different, the lounges feel like you are at home and the food and warm service were excellent

Stayed in December 2024

It is very expensive for a Hotel which doesn’t have the wow factor . It’s more of a living room experience downstairs , cosy but not wow .The rooms are comfortable but the bed itself is just ok , other 5 star Hotels in the city have better . The spa.. which we had high expectations of has no jacuzzi , the steam room wasn’t working in the men’s that day and the gym is fully equipped but smaller than it looks in pictures . We have stayed in high end hotels all over the city and although the staff are lovely , it’s a notch below some of the others for the cost .

Quiet , friendly and discreet .

Stayed in November 2024

Nothing

Pool sensational and very relaxing

Stayed in July 2024

Besides the bed, the other furniture is kind of tired, not comfortable. Hard for two to do room service- guess I need a bigger room. Sink was made for someone about 4’10”, not 6’2”.

Ambience, very friendly staff, food, service, speed of service. Bed comfort. location. Great shower. Great amenities in the room.

Stayed in May 2024

Nothing

Everything!

Stayed in February 2024

It’s a little pricey

Clean. Professional. Elegant. Friendly.Safe. Lovely bed and linens

Stayed in October 2023

This review is hidden because it doesn't meet our guidelines.

Hotel was very put together can not think of a thing.

Loved to decor. The staff was very attentive and helpful. Food was amazing.

Stayed in June 2023

Nothing

Everything but particularly the courtyard and drawing room reserved for guests , and the lovely pool.

Stayed in May 2023

Felt the pool could be a bit warmer since it isn’t really a lap pool.

Attention to detail. Simple, elegant design.

Stayed in May 2023

pool temperature was too cold

friendly, professional, elegant, location,beautiful , the room upgrade, the courtyard, the library with the fireplace, service A+,decor,woodwork,sheets

Stayed in April 2023

service is wonderful!

Stayed in March 2023

it's currently having a new way of development and if the warm hospitality could come back it could be great, because I was use to say that we feel home at The Greenwich but not anymore and if this charm disappears it's a shame.

The hotel is still an amazing cocoon to stay.

Stayed in February 2023

it’s a bit expensive! and the entrance is not that visible

the deco was amazing! and they had details like filling up every day a basket with snacks for free which we found to be a very nice treat ☺️

Stayed in January 2023

the restaurant is a bit formal.

it’s a beautiful, tasteful, luxurious and stylish hotel which feels like a home from home. superb location. the staff are professional, welcoming and friendly: it’s

Stayed in October 2022

their restaurant was a bit of a letdown. i expected better

rooms are spacious, bathrooms are a dream

Stayed in July 2022

Toilet in bath are too low from 50's lol need to upgrade to comfort height I'm 6'3" and was not comfortable no coffeee & tea maker in the room definitely a big negative

had lunch but salad was small portion

Stayed in June 2022

Clogged sink drain. Seems like such a silly complaint compared to everything about our stay.

Location, staff ( unparalleled service), restaurant, courtyard

Stayed in May 2022

I wish I had been asked for an option on what amenities I would have preferred in my room (I had no courtyard view and no bathtub even though the room I booked did offer that). That said, I should've also asked for it upon checking in (I did request it on Booking.com, however).

Phenomenal hotel. Perhaps my new all time favorite in NYC. Rooms are exceptionally large for a NYC hotel, staff was stellar and incredibly kind, fabulous check in process, food was great, lounge was marvelous. It's a slice of Europe tucked away in the middle of Manhattan. The courtyard is epic. It's almost like the hotel is soundproof -- I didn't hear a peep of street noise. The halls and walkways are almost spiritual. Had I only had time for the spa -- anything Japanese inspired is sure to be incredible!

Stayed in May 2022

The check in process was poor we had no information given to us on the property or our room. It was only on checking out and over hearing others talking, we found out things that would have been very useful to know and would have enhanced our experience. The spa is lovely, but......on the first trip the showers were so hot it was dangerous and could not be used. I informed the staff who had already been informed by several other guests, apparently an engineer had been called. Two days later and the exact same thing happened, it turns out they didn't call an engineer and no one could use the showers safely. I informed them again and they said they would put an out of order sign on until the engineer arrived - they didn't. I was brushed off with an insincere apology and no acknowledgement whatsoever that it had impacted my whole experience twice, its a bit late when you have a head full of shampoo to realise the shower has got so hot you can't stand under it and the gauge doesn't work! The front desk except for the senior guy checking us out at the end were over all poor and sadly slightly rude at times. The level of service was not the standard I expect when I am paying over $1000 dollars a night. I have stayed on Manhattan countless times, and some of the cheaper end hotels have had better room sizes, better front of house and overall better care of their guests.

Stayed in December 2023

bedroom small and sparse. no tea facility. general areas small

location

Stayed in October 2022

Service , food quality

The facilities

Stayed in April 2022

very rundown. needs a big update

location

Stayed in May 2022