room temperature - we could not adjust it and it felt too warm.

room, staff friendliness, room service

Stayed in February 2025

That you could book the famous Off the Record bar even as a guest

Style and location

Stayed in December 2024

I don't have anything that I didn't like. If I have to add something, the window glasses might have been cleaned up more from outside because I expected a good view of the White House side. But it did not a big deal, actually.

Their service was great! I expected that because I had stayed at this hotel, which is way I made a reservation again. Their hospitality was more than I expected! The concierge at the front desk, the handyman who came and fixed the AC issue, the lady who gave another water bottle, everyone, was amazing. I'll definitely stay at this hotel, again.

Stayed in August 2024

The staff, everyone to include Alexander and Brian. Apologies for not mentioning everyone I interacted with.

Excellent.

Stayed in September 2024

My room has no view, even though I tried but not provided by the reception.

Warm atmosphere in the hotel and comfort of the bed. Getting an early check into the room.

Stayed in June 2024

The location was outstanding - like no other in the world. The staff at the hotel was really excellent.

Stayed in June 2024

I like everything, especially the staff. They are very friendly, polite, and professional. They know exactly what their guests need.The location is excellent, and the room is comfortable and cozy.

Stayed in May 2024

Nothing - it’s a beautiful place. It’s just hard to give full makes to a place for facilities when it’s old and quaint and doesn’t have a pool etc

This location is surreal. Our room faced the White House

Stayed in May 2024

—

The staff was courteous and kind and always a step ahead of us. And the location is perfection! I’ve stayed many places in DC, and it’s nice to not have to drive or cab. Walking in a city really changes the experience for the better, and we couldn’t have done that if we’d stayed elsewhere.

Stayed in March 2024

It is a most elegant hotel with very experienced, warm, professional staff. From the beautiful interiors to the turndown service to the gem of a bar it exceeded all expectations.

Stayed in January 2024

As much as I love a classic old hotel, this one really needs a refresh. But hopefully a sensitive one that respects what is great about it now. The phone system didn’t work and the bath faucet diverter didn’t work to turn the shower on. That was a ln unwelcome surprise in the morning.

The location is unbearable. The staff were all wonderful. And I love a classic old hotel. Plus the beds were very comfortable and the room was quiet.

Stayed in January 2024

Breakfast quality substandard and too expensive for what it is

Great location Very good staff

Stayed in January 2024

Nothing

Everything

Stayed in January 2024

NA

The beauty

Stayed in November 2023

Would have liked a balcony

Proximity to White House

Stayed in December 2023

We had breakfast two days and dinner one evening, All three meals were very good.

Stayed in November 2023

the water flow from the shower is weak.

the staff is helpful. the housekeeping team is excellent. location is close to White House.

Stayed in November 2023

Excellent service, staff & cleanliness Friendly bar staff.

Stayed in November 2023

The room was on the smaller side and the bathroom was smaller than any I have ever seen in a luxury hotel. There was only room for myself in the bathroom and even that was a tight fit. There also did not seem to be much sound insulation in the room. I heard every door open/close and every conversation in the hallway and neighboring rooms. If you are a light sleeper, this hotel may not be a good fit.

The location is amazing and every interaction with the employees was pleasant. The service and attentiveness of the employees is as good or better than any 5 star hotel I have ever have visited, domestic or foreign. It is the quintessential boutique hotel experience that feels very intimate and personal.

Stayed in November 2023

Very close and walkable to the sights of Washington

Stayed in September 2023

Beautiful and interesting building. Great location for our plans. Concierge and all staff were wonderful. Food is also excellent.

Stayed in September 2023

N/A

The furnishings, the friendly staff and the location

Stayed in August 2023

The only complaint I had was that the floors made a creek sound. It’s cute and adds to the english house feel until you’re trying to sleep and here the little sounds from the floor above. Not great for a light sleeper.

From the moment you arrive until you leave, you’re greeted by the most welcoming, friendly and helpful hotel staff. The hotel itself is exceptionally beautiful as well and gives off an english grand house vibes.

Stayed in August 2023

Nothing!

Excellent location, immaculate property and exceptional staff. Big thanks to Franziska Head Concierge who went above and beyond to make our stay truly the best. Will 100% return.

Stayed in August 2023