The door to our room had been broken at one point and didn’t seal all the way. The doors to the bathroom are warped and need replacement.

We liked the free buss to Duval area. Bed was nice. Appreciated the complimentary drinks.

Stayed in April 2025

Good

Stayed in April 2025

The toilet in our room had flushing issues. I would have preferred to order from the food truck directly instead of having to go to the bar.

The pool and Mojito bar were great. The Cuban Mix sandwich from Floridita food truck at the pool was the best in Key West. The shuttle bus was always prompt every 30 minutes. Room and bathroom were clean. The Flama Cabana Bar was exceptional!

Stayed in April 2025

The hotel in general looks very nice. The pool area looks awesome and is extremly beautiful, the pool itself is very nice. Although and sadly, the music at the pool was way too loud to relax. You could even hear the music in the room with closed door. Some of the people working at the bar didn't seem motivated at all and weren't very friendly. However, one guy (don't remember the name) did great and was friendly. The room was nice, but could have more/brighter lights. The A/C was quite loud, also there were machine noises from the outside and a rooster/cock crowed loudly repeatedly in the morning. The food from the foodtruck was very good.

Stayed in March 2025

Right on a highway-we had a first floor room with a little patio that didn’t have much privacy as it opened onto the parking lot and driveway at the front of the building.

Pool was lovely and you could always find a chair or two. The food was remarkably good and staff was lovely. There are several chain restaurants within walking distance and a Publix supermarket right next door.

Stayed in February 2025

On busy highway which we realize you cannot change. :)

We did not do breakfast. If it was included, we were not aware of it,

Stayed in March 2025

Our room was close to the bar and for 2 nights of the 3 we were there, it was very noisy... music so loud we couldn't watch TV or sleep in our closed room until after 11pm. A gate just outside our room clanged loudly all night. People stayed in the bar after closing, talking so loudly that we could have joined the conversation. We didn't expect silence, just a bit of consideration.

The room was clean and nicely decorated. Resort was well maintained, and the amenities were nice, but there is a mandatory upcharge for them. The shuttle into town was great.

Stayed in March 2025

The rooms were clean and comfortable and the staff were all friendly and helpful. When we had a problem they were very accommodating and quickly rectified it. The pool area was lovely.

Stayed in March 2025

Price is very high and breakfast not included.

location is great, staff is friendly, pool and facilities are great.

Stayed in February 2025

Overall the staff was not really service-minded

Pool

Stayed in March 2025

Music was nice, but on a loop. Emailed and called manager twice, with no response or acknowledgment of my messages. Staff are not equipped or empowered to take care of any billing issues.

Very clean. Amenities were readily available. Nice atmosphere. Excellent shuttle service

Stayed in March 2025

After the first night, they stopped replenishing our rooms with towels, and we had to constantly go down and ask for more

Clean facility, beautiful pool, friendly staff, great vibes

Stayed in February 2025

The rooms were outdated. Mostly the flooring felt cheap. Although, the bathroom and bedding were in great shape.

The pool was amazing! We also loved the pool bar and the sunset from the sunset bar. The food was great!

Stayed in March 2025

Directions to our room were nonexistent. We were in room 246, but you didn't know where that was unless you walked to the back of the rooms. Directions from the front desk when checking in would have been appriciated. The music was all Cuban, without any English. I understand it is part of the atmosphere, but there are cuban singers who sing popular songs in English. A mixture would be better.

The bar and pool staff were amazing. The location is great. We will be coming back.

Stayed in March 2025

Really nothing. Being a Canadian with the dollar exchange is making it more difficult for us to enjoy but that has nothing to do with your wonderful property

It’s perfectly located and the shuttle to town makes it very convenient. The pool area is definitely a resort atmosphere and the entire staff is the best.

Stayed in February 2025

Room had a extension cord for the lamp. Breakfast was expensive

Had everything we needed

Stayed in February 2025

Cost

Environment

Stayed in January 2025

While there the pools heater was supposedly broken. Making the pool crazy cold. And the hottub at times was crazy hot. The property feels like it's been maintained but just at a minimum level. The food selection at the restaurant is closer to a food truck, good but not great. The price per night was not as great a deal as they make it out.

The overall adult only vibe is great. Amazing pool side, and the restaurant and the bars were really nice. Staff was super helpful and great to talk too. The cleaning staff was amazing.

Stayed in January 2025

Pool area. Rooms good. A/C worked well.

Stayed in February 2025

Shuttle availability issues, smokers in the shuttle area

Comfortable, enjoyed the Floridita

Stayed in February 2025

Too many kinds of fees and taxes in addition to room charges; Too noise outside of room at mid-night, roosters singing in early morning.

Shuttle bus to the Waterfront every 30 minutes is very good arrangemeent. The location is very good, many restaurants are nearby, good view in front of the hotel.

Stayed in February 2025

The tv was broke and the handle for the shower fell off and smashed my toe, when I told the staff they said they get it all fixed. They didn’t and the handle ( it was heavy too) again fell and smashed the hell out of my toe.

Stunning beauty!

Stayed in February 2025

I thought it was overpriced. It should have included breakfast at least. Our room was very dated for the price we paid. Old painted cupboard all scratched. Needs an upgrade. There was a huge painted wall hanging behind the beds, it was the full size of the wall with Havana Cabana painted on it. It was like a billboard and it was a dust trap.

Plenty of very attentive staff. Pool was amazing. We loved the hot tub and the music. Great bus service into town.

Stayed in December 2024

Although I enjoyed the music out at the pool, it would have been nice to have a variety of other island type genres.

Everything was very clean, the lush vegetation was beautiful. We enjoyed watching the iguanas and the pool temperature was delightful.

Stayed in February 2025