My husband and I had a wonderful experience at The Knickerbocker. It was our first time, but it won’t be our last. The staff was super friendly and helpful. We got upgraded to a suite which was great. Everything was clean and the bed was very comfortable. Despite being near such a busy part of the city, our room was very quiet. The location was perfect for us as we were there to have a nice dinner and see a show. Wish we could have stayed longer. Highly recommend staying here!

Stayed in March 2025

Rooms and elevator could do with more light and more colour.

Maggie on reception was very kind. Gave us room 1519 as we wanted a VERY quiet room and it was VERY quiet :)

Stayed in March 2025

Nothing

Rooms were spacious and well attired, great location for sightseeing. Best of all was the concierge Dianna, sent us to some amazing restaurants and really knew the city!

Stayed in March 2025

The rooms and bed are perfect, spacious enough , renovated / new - really nice Rooftop is really nice Fitness / gym rooms are rather on the top 10%

Stayed in March 2025

The lighting, especially in the bathroom, could be better.

The bed was very comfortable & the room size was great.

Stayed in March 2025

$150 a night holding deposit which we wasn’t aware of

Great location

Stayed in March 2025

Everything was great! Bed and pillow, bar, stuffs.

Stayed in March 2025

They put a hold of 450 $ even though I indicated that I won't use the restaurants

Location Atmosphere

Stayed in March 2025

Great location. The room was spacious and amazingly quiet for being in the heart of Times Square. Room was very clean and shower was great. Will stay here again

Stayed in March 2025

Nothing

Everything

Stayed in February 2025

Room small, not very good views, rooftop was shut

Location, facilities, staff

Stayed in February 2025

that the room was dark during day time

location was good Room was good bed was comfortable concierge was good

Stayed in February 2025

The one thing I didn’t love about the property were the rooms themselves. We couldn’t turn the a/c on and the coldest it would go down to was 65 which it felt much warmer. The rooms had no decorations, very contemporary and minimalistic but almost hospital like. Would love to see a little more personality in the rooms. Very beige and quiet.

The property was in the best area, right across the street from time square. Around the corner was joes pizza. Right by the subway entrance on 42nd. Staff was incredibly accommodating. Everytime we left we came back to a clean room with clean towels. Room service was fast. I thought I lost my wallet and security was able to check our room when we were out on the town and found it! Room was very clean and quiet, never heard any outside noise. My plane also had several lay overs and they allowed me to stay several hours past checkout! We stayed over Valentine’s Day weekend, and it was an amazing stay! You definitely are paying for the location :)

Stayed in February 2025

No View from our room. We booked two rooms and our view was a wall.

The location of this hotel is excellent. You are so near Time Square but you would never know because it is so quiet. Good size room and very comfortable beds. The only downside on our trip was that the roof top bar was closed. I will be returning to the Knickerbocker hote on my next visit to New York.

Stayed in February 2025

The staff were so friendly and helpful

Stayed in February 2025

Cleanliness of aspects of the room. The general room cleanliness was great. However items like the drapes had a lot of dust on them. This shouldn't wait on customers to raise and instead should form part of scheduled deep cleans.

The staff and the location were exceptional. Right in the heart of Time Square. Was definitly a great location for a first timer to NYC

Stayed in February 2025

Couple of things can be approved - rooms a very spacious yet there is no desk to work on. Many people travel to NYC for work and midtown is where we have meetings so the hotel is perfect work business travelers yet no desk to work on in the room? TV does not have a netflix option (unlike most hotels these days)so its use is limited.

It is beautifully renovated and comfortable inside. The rooms are super spacious, unusually so for NYC, It is completely quiet which is crazy on Time sq. Breakfast is fantastic as well.

Stayed in February 2025

Deposit system

Every thing was awesome and I extend there more three nights

Stayed in February 2025

Puts a reviewer in a quandary because though the stay was fantastic, it markets itself as a 5 star luxury hotel and in many ways it is tired. It is a real shame too that the old historic hotel has been completely replastered and re-fitted, you have no idea you are in such a historic place. That said because of the location the hotel obviously gets HAMMERED by tourists and though being a bit tired as a result, it does all the basics very well and the staff clearly enjoy working there which is a huge plus

Amazing bed, great staff and services, very comfortable and easy to access, incredibly convenient location

Stayed in February 2025

Located right on Times Square. Walking distance to Empire State and 5th Avenue. Spacious room with very comfortable bed.

Stayed in January 2025

Room was close to the elevators and you could hear the hydraulics. Needs better soundproofing. Would have loved a Times Square view instead of brick wall but hey.

Great location. Great value for money. Very spacious room.

Stayed in January 2025

I didn’t like the fact that there was no elevator or lobby doors holder but otherwise everything else was great.

The staff and the cleanliness of the property was great.

Stayed in December 2024

It’s quiet and peaceful inside. The facilities are very comfortable and very clean and the staff is friendly and professional. This is our second time at the Knickerbocker and will return again when we’re in NY.

Stayed in January 2025

Nothing

Convenience of location to everything I wanted to do in NYC. Lovely rooftop bar. Modern furniture and room style.

Stayed in December 2024