Donovan, the front desk worker seemed okay upon check-in. However once we came back to let him know about a couple of issues in our room, he seemed annoyed. We just didn't want to be charged for damage/missing items because there are literally signs in the hotel room showing individual costs for things should they come up missing and/or damaged. We let him know that the remote in our room didn't have a back (minor issue I know) but since they were so diligent to list costs for things, I figured we should be diligent in checking out the room before we stayed there for 2 days! The other issue we noticed was the door didn't seem to be secure! It locked, but it didn't completely close when shut. When I mentioned this to Donovan, his response was, "I'll keep that in mind." ... I was concerned about our safety as this is where my husband and I were going to stay for the next 2 nights!! We paid over $400 for 2 nights, so we should have, at the very least, felt as though we were safe! When we checked in, Donovan told us there would be a gate we needed to go through and gave us the code. He also mentioned there is another gate, but that gate stays closed the majority of the time. No big deal, we knew we would just use the front entrance gate. Which is fine, except that it doesn't automatically open upon exiting, and there isn't a device to enter the code on that side of the gate! ** I will also mention the first time we entered the code, we noticed the gate has a delay** Well, after we checked into our room, we were ready to leave to Disneyland. So we unloaded our things and got in the car. When we got to the gate it didn't auto open, so I called the front desk. Donovan answered, and I let him know that we were trying to exit, but the gate wasn't opening. He immediately assumed that we were trying to exit out of the other gate.

The in-room jacuzzi tub was nice.

Stayed in March 2023

Very noisy, the bed was squeaky and lopsided. Cleaning staff was very loud our first night, 2nd night was just horrible. Music was being blasted ALL throughout the night which caused us to have a restless night. Our last night there was the most decent.

nothing.

Stayed in March 2023

Everything was perfect, especially the bath tub

Stayed in February 2023

n/a

everything was amazing. just wanted to relax and I did. the jacuzzi tub button didn’t work so called front desk and L.J. was very prompt. he sent Chris to fix it and within 15 I was able to take a bath

Stayed in March 2023

room had bad odor and my sheets had women hair on them. and a lot of shady people walking around at all hours.

location

Stayed in March 2023

The room smelled old and musty. The toilet ran all night. There was no hot water in the shower. I had to pay an extra $20 for parking because we had 2 vehicles and there was limited parking. However, they let people just park right outside your room instead of the designated parking spaces even though there was ample parking. These people were in and out of there cars all night long, setting there alarms and even setting off there alarms a couple times which made it very hard to sleep.

The Hotel itself was quaint. I liked the patio areas. I liked the jacuzzi tub.

Stayed in March 2023

No complaints

It was quiet and gated.

Stayed in March 2023

The first room they tried to put me and my 3 kids in was not cleaned properly so they moved me to a new room. The new room seemed clean but when I went thru the drawers there was a child’s jacket left in it. So I’m not sure if it was properly cleaned. I had asked a lady at the front desk for some towels around 10:30pm and I didn’t receive them till 9:30am the next day when we were leaving. There was a homeless man in the washer and dryer room.

The staff was friendly. When I got there the room was not vacuumed and there was a big stain on the floor and the guy at the front desk was very nice and got us a new room.

Stayed in March 2023

Did not have room prepared. Toilet seat was falling off

Stayed in February 2023

This was the cheapest, nastiest hotel I've ever been to. Bugs everywhere! The main surfaces and sheets were clean, but not the walls, bed headboard, or corners. The door was so broken it made me feel unsafe! It had at least an inch of gap on all four sides, and was crooked in the frame! Also, the booking listing said there would be a free breakfast, but apparently that hasn't been true for YEARS, so there's another $30 per day to get breakfast delivered. I had COVID and needed to isolate for three extra days before I could fly home, so I was kind of stuck there, but it was the worst hotel experience I've ever had.

Stayed in February 2023

Everything was ok

We don't ask for breakfast

Stayed in February 2023

Only had one way to exit the premises. On the second day we got locked out cause our room key wouldn’t register. The ice machine was broken so had to go to the front desk for ice. The tv was busted and had a red hue the entire time at the top left corner. The curtains, carpet, tv, and other accessories were very old and outdated. Overall gave off Motel 6 vibes. The only redeeming quality was the staff.

The location wasn’t terrible.

Stayed in February 2023

Better pillows Free breakfast

Clean

Stayed in February 2023

We decided not to stay. Was not so good. Can I get a refund?

Stayed in February 2023

torn curtain, torn blanket, everything very old and bad, rust on the door hinge

nothing.

Stayed in February 2023

My 3 nights was enjoyable.

Stayed in February 2023

friendly staff. clean and spacious rooms.

Stayed in February 2023

Not located near shopping or dining

The grounds were well kept. It was a quiet location.

Stayed in January 2023

The room smelled like cigarettes and in general, just looked run down.

Location

Stayed in February 2023

No complaints

It’s clean, secure and comfortable

Stayed in February 2023

The room smelled a little bit like cigarettes but overall the room was very clean.

I loved the spa tub in the room very romantic.

Stayed in February 2023

Didn't realize there was so many hotels on Carson Street. This one was a nice one.

Stayed in January 2023

Clean , tranquility

Stayed in February 2023

The spa tub jets did not work

Nice size room

Stayed in January 2023

they didn’t have a iron for my clothes I had to ask my relatives if I can go to their house to iron my clothes. the controls for the tv didn’t have the cap for where the batteries go. my mom saw that there was poop residue on the door knob for the bathroom. the AC in one of the rooms was not working right. I bought my mom a rolling suitcase for this trip so she wouldn’t have to be carrying her luggage because she has a bad back, and the hotel didn’t even have elevators. we had to carry her luggage up and down the stairs. they do not have breakfast. they had vending machines and when I wanted to purchase a water bottle, the vending machine said sold out.

I liked the 2 bedroom suite it was a nice set up and a good amount of space

Stayed in January 2023