A broken bed. It is super dated with very old carpet, cabinets, and a broken drawer on the dresser. No refrigerator (but you don't have the noise from it).

We had to move from the Hilton Garden Inn because their elevator did not work and it was taking forever to leave our floor. (We hiked down several times). I have stayed at the Manhattan before it is super dated from the 80's or 90's. The staff is very nice. The room was clean it is larger for a hotel in New York. The first room that they put us in the bed was broken and they had put pillows under the mattress to make it seem that it was fine. My husband finally got up and talked with the night manager at 2 am, who was very kind and promised to get us a new room the next day. The next room was better but still dated and the ice machine was broken. The elevators did work which is what we needed. The location is also what we needed. The breakfast if you want to add it is just a bagged one with a pastry, drink, and fruit.

Stayed in April 2025

Pretty cool room but I had the upgraded one Breakfast is a joke - a banana, a coffee and a pastry on the go… Room noise cancellation… not sure it works - and you could hear noise from inside hotel a bit more than exterior Location is great

Stayed in April 2025

HVAC cannot be changed between heat and AC. Big yikes when it fluctuates between 80° and 50°. HVAC unit cannot be used as just a fan either so the rooms feel warmer. Also, the rooms are DATED. The mattresses are WARN and blown out. For these prices, I’d expect something nicer. Spend the extra $20-$50 per night and stay somewhere nicer.

The location is perfect. The views from upper level rooms are great.

Stayed in April 2025

I booked a room that upon my arrival was not available and I was not compensated for the mishap

Stayed in March 2025

The pictures don’t look like the rooms at all the heater made a strange noise all night which made it difficult to sleep n theirs was no bathroom in lobby when i arrived

Stayed in March 2025

Pictures of the rooms online were nothing like the actual rooms. Bathrooms sink, shower were all mold and rusted. The ceiling above the shower was water stained and decaying.

Location of the property was perfect!

Stayed in March 2025

bathroom sink making a loud noise when you turn on

Location

Stayed in March 2025

My room had a faulty thermostat- it kept going to 72 degrees, despite multiple attempts to keep it at 68 or 65. That made for a terrible night of sleep as I was generally uncomfortable and kept getting up to adjust the thermostat. There was no water bottle in the room to make coffee with, and only 2 coffee pods for the keurig machine. It felt very minimal, but not in the best way.

Location was great. Room view as great, the overall decor was nice and the space was adequate.

Stayed in March 2025

Asking me to first book online

Stayed in March 2025

The behaviors of some of the staff (quite rude), the facilities that are just there for decor and not working.

The location, the cost efficiency

Stayed in March 2025

Room booked was a "Premium Two Queen" room (images looked modern and clean). The only rooms actually available were old, worn out, double rooms. Not the worst in the world, but far from the pics and description on the booking.com site. Definitely a bait and switch situation.

Price

Stayed in March 2025

It situated in an excellent location, very close to many attractions.

The room was small, no fridge or microwave in the room. No restaurant in the hotel.

Stayed in February 2025

Limited WIFI Poor breakfast choice and no dining options No lounge in lobby

Location ideal

Stayed in March 2025

The place needs re-decoration. Many of the bathroom fitting are old too.

The location is good for walking to Times Square or Central Park.

Stayed in March 2025

Not much of a lounge area or seating for breakfast

The premier floors were newly renovated and very spacious rooms.

Stayed in March 2025

No A C Why would they do that

Location

Stayed in March 2025

The outdated rooms. We were offered an upgrade for $600 more and declined because of financial reasons. The pictures did on the website did not match what we expected we were getting.

The location and staff were great!

Stayed in March 2025

The WiFi was totally appalling. Terrible non-existent kept dropping out and when it did work it didn’t work completely. I couldn’t get any online work done whatsoever. I lost out on some business because I missed calls that could not be received. The pillows in the room were super uncomfortable . And my whole day there was parties going on at night and during the day people arguing constantly to the point I checked out one night early

Location

Stayed in March 2025

Dated and bit unclean

Location

Stayed in March 2025

The carpets look very old and ugly. We never trusted to touch it. And please DO NOT BOOK WITH BREAKFAST. There is no buffet at all. Only a small stand and then they give you 1 croissant and a coffe to go (or a small cake). No breakfast at all. This we felt scammed for the price. When you leave the hotel a lot of seller is waiting but this is normal in the center of timesquare.

Somehow everything is nice. Also the stuff.

Stayed in March 2025

the service

Area

Stayed in January 2025

Service

the area

Stayed in January 2025

dirty and poor service

the area

Stayed in January 2025

The hotel is very old. The rooms are extremely dated. The bathtub had a crack where the water went in so stepping on it was stepping onto a large "bubble" of water underneath the tub. Sink was rusted. It looked like they painted and caulked over the ugly parts to make it look decent. The AC was extremely old and noisy. From the outside the hotel looks nice but the inside was not great. Booking.com says it includes continental breakfast if you choose a particular rate but it is not, it is just "grab and go:: a piece of fruit, a snack and a drink.

The bedsheets were clean, the bed was decent, and truly, the location can't be beat. Close enough to Times Square but far enough from the noise.

Stayed in March 2025