Reviews of The Manhattan at Times Square This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
790 7th Avenue, New York, NY 10019, United States
#425 of 429 hotels in New York
Guests' ChoiceReview Score
Based on 4769 hotel reviews
5.5Score breakdown
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Cleanliness
6.1
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Comfort
6.2
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Location
8.7
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Facilities
5.6
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Staff
7.0
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Value for money
5.8
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Free Wifi
6.5
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Reviewed: October 6, 2024
Ubaid
India6 Reviews4.0“Bad stay, i demand a refund.”- • Leisure trip
- • Solo traveler
- • Standard Queen Room
- • Stayed 1 night
- • Submitted from a mobile device
Room was very bad and smelly . My entire floor was old and smelly. I happen to go on other floor that was beautifully renovated and clean. They choose to provide bad facility to me. I demand refund.
Limited breakfasts, staff were tip demanding on avoiding they were insulting.
Stayed in September 2024
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Reviewed: October 1, 2024
Stephens
United States1 review4.0“Arrived, hotel was closed with no notice, transferred to another hotel for our entire stay.”- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 5 nights
So our rating is based on our inability to stay at The Manhattan. Nothing could really be evaluated fully, as we had no access to anything but the check-in desk.
The hotel was closed when we arrived. We were relocated to another hotel. There was no prior notice, and there was nothing online reporting the closure. Staff were on hand for our arrival, but apparently left as soon as we departed for the other hotel. It was another IHG hotel, slightly higher rated, and only a few blocks away. Staff did have a transfer letter for us to take to the other hotel.
Stayed in September 2024
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Reviewed: October 1, 2024
Katy
United Kingdom1 review6.0Pleasant- • Leisure trip
- • Couple
- • Standard Queen Room
- • Stayed 3 nights
- • Submitted from a mobile device
Hotel really needs to be updated. Also we are still waiting for a security deposit to be refunded and the customer service team are ignoring our emails!!
Great location
Stayed in September 2024
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Reviewed: September 26, 2024
Roger
United States2 Reviews4.0“Would not stay again”- • Leisure trip
- • Couple
- • Standard Queen Room
- • Stayed 2 nights
- • Submitted from a mobile device
Run down, carpet wet from leaking air conditioner, wallpaper peeling as well as paint. Phone didn’t work.
Location
Stayed in September 2024
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Reviewed: September 23, 2024
Geraldine
Jersey7 Reviews3 helpful votes4.0“Grubby and tired hotel”- • Leisure trip
- • Solo traveler
- • Standard Queen Room
- • Stayed 1 night
Room was tired, old grubby and unclean. There was an apple left in a bag on the window ledge and an empty bottle of drain cleaner. The switches on the lights didn't work so I let the staff know and they put them on while I was out but they didn't tell me that I wouldn't be able to switch them off without crawling under the bed to pull out the plug at the sockets.
Stayed in September 2024
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Reviewed: September 20, 2024
Zaid
United States2 Reviews5.0Fair- • Leisure trip
- • Solo traveler
- • Standard Room
- • Stayed 2 nights
- • Submitted from a mobile device
Breakfast, air conditioning,
Location
Stayed in September 2024
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Reviewed: September 19, 2024
Abdelali
United Arab Emirates22 Reviews2 helpful votes5.0“Apart location nothing else to consider”- • Leisure trip
- • Family with young children
- • Standard King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Everything else cleanness disturbance a group of pepole is coming daily morning from of hotel and causing major disturbance Be carful ITS NOT breakfast its just biscuits and snacks very cheap
The just and only - LOCATION Some staff were nice movamed at checkout and hoque they tried their level best to apology and please me they were nice at least
Stayed in August 2024
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Reviewed: September 16, 2024
Shaher
Pakistan1 review5.0“Disappointing and regrettable stay due to poor management and unhygienic conditions of the rooms.”- • Leisure trip
- • Solo traveler
- • Standard Room
- • Stayed 2 nights
- • Submitted from a mobile device
The condition of the room, I was given the room on 7th floor, it was 717. When I entered it smelled so bad that I couldn’t stand there even for a moment. I went back to desk and requested for change of room. The behaviour of the staff at the desk was quite erroneous and disappointing. They were not accommodative and helpful. Upon my insisting on the issue they gave me another room which was 605. It was not clean and tidy and the washroom was having a broken bath tub and poor amenities. The lock of the door was not working well moreover the knobs of the cabinets and drawers were broken too.
I chose this hotel only because of location as it was near to Times Square. Everything was on walking distance and it was convenient to roam around.
Stayed in September 2024
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Reviewed: September 16, 2024
Lacey
United States1 review6.0“Good enough to rest for one night.”- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 1 night
- • Submitted from a mobile device
Our room was nothing like the pictures. The bed was as stiff as a piece of plywood and the bathroom needs a huge upgrade.
The staff was very friendly, and the location was great.
Stayed in September 2024
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Reviewed: September 16, 2024
Jason
United States1 review5.0Fair- • Leisure trip
- • Solo traveler
- • Standard King Room
- • Stayed 1 night
- • Submitted from a mobile device
mattress was not comfortable.
Stayed in September 2024
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Reviewed: September 15, 2024
Joshua
United Kingdom4 Reviews4.0“Until the renovations are finished, it's not worth the risk”- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 1 night
- • Submitted from a mobile device
Reception staff were fairly unhelpful and failed to give us basic information (such as breakfast arrangements) when we checked in. The room was genuinely quite grim. I understand that the building is undergoing renovations, and our room was yet to be renovated, but it felt like the hotel staff had just given up on actually properly cleaning the hallways and rooms in the floor we were staying on. The room had seemingly been stripped of what art had once hung in it, and repairs had ceased long ago by the looks of the bathroom (the tap constantly drips, the base of the bath has come away from what it's meant to be glued to in various places. We paid 4 star hotel prices and honestly what we got was probably not even 2 stars. I can excuse a slightly dated room when renovating, but the state the room and hall were in and the attitude of the reception staff were unforgivable.
The location was great, the newly renovated lobby was beautiful, some of the staff were really helpful.
Stayed in September 2024
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Reviewed: September 14, 2024
Burc
United States1 review1 helpful vote5.0Fair- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 1 night
- • Submitted from a mobile device
Dirty, old, on the website doesn’t show the restroom , needs restoration, walls were out of paint, sink was broken, room was smelly. I check the other floors even the hallways were better. But I assume only for booking.com they give one floor and they don’t care about that floor of the building
Nice location
Stayed in September 2024
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Reviewed: September 14, 2024
Peters-phillip
Trinidad and Tobago1 review4.0“My experience at The Manhattan at Times Square.”- • Leisure trip
- • Solo traveler
- • Standard Room
- • Stayed 2 nights
- • Submitted from a mobile device
My credit card was charged twice the amount. The room was dark, very small, dingy, chipped furniture, the wallpaper was pealing. I will not recommend!!!!!
The staff were extremely friendly and professional. Especially the lady who cleaned the 5th floor and the manager, Ariana M.
Stayed in August 2024
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Reviewed: September 12, 2024
Mark
Ireland1 review7.0“Very enjoyable stay, would recommend the hotel to others”- • Leisure trip
- • Solo traveler
- • Standard Room
- • Stayed 7 nights
- • Submitted from a mobile device
A bit old fashioned and the room is basic but that is all I needed
Location was perfect
Stayed in September 2024
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Reviewed: September 11, 2024
Emmanuel
Ghana5 Reviews6.0“Not bad”- • Leisure trip
- • Solo traveler
- • Standard Queen Room
- • Stayed 3 nights
- • Submitted from a mobile device
Poor internet connectivity
Location
Stayed in September 2024
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Reviewed: September 9, 2024
Fredyma
United States1 review4.0Disappointing- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 1 night
- • Submitted from a mobile device
No HOT water!!!!!! We arrived at 430pm, just wanted to take hot showers before dinner….nope…ice cold water!
Location
Stayed in September 2024
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Reviewed: September 8, 2024
Catherine
Ireland3 Reviews5 helpful votes6.0“New York it self was great….”- • Leisure trip
- • Group
- • Double Room with Two Double Beds
- • Stayed 3 nights
- • Submitted from a mobile device
“Breakfast” was grab and go, you had to go to reception to obtain a voucher, 3 items per person, then you could sit in the lobby to eat or go back to your room…one of the male attendants was rude…second morning I was told I didn’t have breakfast included, told the receptionist I did, she wouldn’t believe me, then told to go get my confirmation booking to prove it, unbelievable. Bedrooms need updating ..
Location was excellent
Stayed in September 2024
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Reviewed: September 7, 2024
Peter
Australia10 Reviews7 helpful votes6.0“Good location but a disappointing hotel.”- • Leisure trip
- • Couple
- • Standard Queen Room
- • Stayed 3 nights
- • Submitted from a mobile device
An uncomfortable bed, poor internet, a tired and rundown state making this property poor value.
Not much
Stayed in September 2024
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Reviewed: September 7, 2024
Paul
Canada6 Reviews1 helpful vote4.0Disappointing- • Leisure trip
- • Family with young children
- • Standard Room
- • Stayed 2 nights
The property is old and needs to be refreshed. Members of the staff were challenging to deal with and rather rude.
Stayed in August 2024
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Reviewed: September 6, 2024
Vicente
United States10 Reviews1 helpful vote4.0“Disappointing bordering on decrepit”- • Business trip
- • Solo traveler
- • Standard Room
- • Stayed 1 night
- • Submitted from a mobile device
Most every thing else. It needs a complete renovation. It certainly does NOT deserve 4 stars, not even 3 in its present condition.
The staff and the location
Stayed in September 2024
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Reviewed: September 4, 2024
Leslie
Puerto Rico8 Reviews2 helpful votes6.0“Fair”- • Leisure trip
- • Couple
- • Standard Queen Room
- • Stayed 4 nights
- • Submitted from a mobile device
Room furniture was deteriorated and not pleasant.
Location
Stayed in September 2024
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Reviewed: September 4, 2024
Alvern
United Kingdom11 Reviews4.0“Was over priced.”- • Leisure trip
- • Couple
- • Standard Queen Room
- • Stayed 4 nights
- • Submitted from a mobile device
The hotel was under renovation and that was not mention till you get there, the floor i was put on was one of the older ones. The bathroom was very small and the shower tap looked like it was going to come off. In the early hours of the morning if the room above used the bathroom we could hear it.
The location was great and the staff was friendly from the doorman to the housekeeping.
Stayed in September 2024
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Reviewed: September 4, 2024
Cunningham
United States2 Reviews4.0Disappointing- • Leisure trip
- • Solo traveler
- • Standard King Room
- • Stayed 1 night
- • Submitted from a mobile device
Old hotel need upgrades.
Location.
Stayed in June 2024
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Reviewed: September 3, 2024
Alvern
United Kingdom11 Reviews4.0“Not great at all.”- • Leisure trip
- • Solo traveler
- • Standard Queen Room
- • Stayed 1 night
The hotel is under construction and this is not mentioned anywhere on the site, the floor I was placed on was ancient. in the early morning, you can hear if the room above used the bathroom. The door did not lock behind you, you have to push it in. The bathroom is very small and the shower top was falling off, the price of the room, I would have expected a lot better.
The staff was friendly and welcoming from the front door staff to the housekeeping lady.
Stayed in August 2024
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Reviewed: September 3, 2024
Julio
United States2 Reviews2 helpful votes7.0Good- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 1 night
- • Submitted from a mobile device
Few things weren’t working
Near time square, walking distance
Stayed in September 2024
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