Friendly and welcoming staff Very comfortable bed Great food

Stayed in March 2025

Absolute beautiful ..love the jazz every evening in the bar! Great location.. The staff was exceptionally great.

Stayed in March 2025

There were what I believe were door men and bellhops in abundance at the doors every time we passed. We watched all the other guests get service from them but us. Not once do I recall them holding the door for my wife or I while they did for other guests. No offers to help with our bags. Not enough water bottles for the rooms and no offers to replace. TV very small and was locked out, Roku would have been better so we could watch our shows on our preferred platforms. Portions in the restaurant were too small, terrible value, delicious, but awful value. Service in the restaurant was terrible. I was disappointed when the flower pedals were not on the bed when we first entered the room. I suppose I didn’t really get any details on when they would be added. We left the hotel for a bit and were pleased to see them (a surprise for my wife) when we returned. I was a bit anxious when they weren’t there at first though. Noisy from both sides of our room. Toilet paper was terrible.

Gorgeous property in a great location. Stunning building. I loved the old charm with modern accents. Live jazz in the hotel lounge was awesome! Fire pits in the courtyard were a delight. Front desk staff were friendly. Sheets were fantastic! Ordered a flower pedal turndown, which was a much appreciated option which we loved. Full desk in the room with office chair was nice.

Stayed in March 2025

Our stay was perfect. The elevators were sometimes a traffic jam, but that’s inevitable and part of the charm of the hotel. We come to KC every year and happy to have found this gem. We will definitely be back soon.

Everything about our stay was meticulously planned to ensure everyone has the best experience. Whether it’s sitting down at the on-site restaurant for a family breakfast or later in the day for a romantic dinner with jazz music, or taking a short walk to the plaza for shopping and more fun, the entire staff is there to make this time unforgettable.

Stayed in March 2025

I was extremely disappointed to learn that I paid double the rate for the room I booked through booking - DOUBLE - as compared to the additional room I booked when I arrived at the hotel. When I contacted booking, I was told it was not their fault and that the hotel is responsible. I will book straight through the hotel in the future.

We have stayed at the property before, and always love the holiday experience. The walk ability to the plaza is fantastic (even when the temperature is very cold!), the bar and live music is a fantastic way to end the day - highly recommend) and the hotel has an overall charm that is hard to beat!

Stayed in December 2024

The stool in bedroom is very loud.

Location

Stayed in January 2025

The staff was wonderful. We had room service for breakfast and it was fantastic!

Stayed in November 2024

lack of full breakfast

staff, restaurant valet xervice

Stayed in October 2024

Our room was on the back of the hotel and didn't have the view that those facing the Plaza had. Also, the parking is located on the back of the hotel, so those vehicles that came and went with loud motors were very annoying. Some came in late and others left early and it was very apparent that they were there.

The location is the best for walking to the Plaza businesses and restaurants. The room was nice and cozy. No noise was heard from other visitors. Breakfast was delivered via room service and was a very nice meal.

Stayed in May 2024

Nothing

Beautiful quiet place great for a relaxing night

Stayed in July 2024

Really great staff and property was excellent

Stayed in July 2024

Beautiful hotel, great staff!

Stayed in July 2024

pillows

quiet, comfortable, historic

Stayed in June 2024

nothing, The Raphael hits every mark high!

The Chaz resturant was exquisite~staff, food, cleanliness. The Raphael is a wonderful place to fall, far exceeded our expectations

Stayed in May 2024

Getting stuck in the back there is a lot of traffic noise, plus your over look is a parking lot. Make sure you choose Plaza side If available

Beautiful hotel like out of a movie set and great staff

Stayed in May 2024

Maybe not so expensive

Everything was super. Parking ideal

Stayed in May 2024

No complaints

On Saturday & Sunday they do brunch from 7am-2pm, so if you're not in the mood for breakfast... there are lunch options.

Stayed in May 2024

The evening bar/restaurant was very unwelcoming, cocktails were poorly made, not desirable and wells liquor was used to make signature drinks.

The staff at the front desk all were accommodating, personable, polite and courteous. The cleanliness was above observable personal standards.

Stayed in January 2024

Intimate- location outstanding staff

Stayed in December 2023

Nothing

The atmosphere

Stayed in November 2023

It’s a gorgeous, historic hotel. We stayed here for our honeymoon 40 years ago and decided to return for our 40th anniversary! Everyone treated us like royalty. Our room overlooked the plaza Christmas lights! What a spectacular view. What an exquisite stay!

Stayed in December 2023

The staff was very helpful and accommodating. The room was large, comfortable and clean. Thanks.

Stayed in December 2023

On our checkout, I got an invoice for a daily parking fee that I hadn’t idea (more than $300). I don’t remember that somebody told me about it. That was an unpleasant surprise. Even when I got a parking ticket that the hotel gave me when I did the check-in the first night.

The hotel was exceptional! It is a great building with so much history. But the most important thing to highlight was the people; Mr. Armstrong was very, very friendly, just like his assistant who received us the first night and congratulated us on our wedding, our waitress Angelica and even the bellhops were so kind and gentle. The hotel also, knowing that we would stay there for our honeymoon, left in our room a very kind card and chocolates. We love our stay!

Stayed in November 2023

Loved the decor, elegance, amazing personnel so very kind and helpful. We spent a lovely evening in The Chaz restaurant and bar, jazz music was a delight.

Stayed in October 2023