Reviews of The Ritz-Carlton New York, NoMad This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
25 West 28th Street, NoMad, New York, NY 10001, United States
#9 of 432 hotels in New York
Guests' ChoiceReview Score
Based on 61 hotel reviews
9.2Score breakdown
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Cleanliness
9.3
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Comfort
9.4
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Location
9.4
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Facilities
9.1
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Staff
9.4
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Value for money
8.1
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Showing 1 - 25
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Reviewed: March 10, 2025
Elizabeth
United States2 Reviews8.0“Overall good experience”- • Leisure trip
- • Solo traveler
- • King Room - Low Floor
- • Stayed 1 night
- • Submitted from a mobile device
Rooms were small
Excellent service from the staff
Stayed in February 2025
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Reviewed: September 26, 2024
Eric
United States1 review9.0“Overall, excellent. Would definitely stay there again”- • Leisure trip
- • Family with young children
- • Madison One Bedroom King Suite - High Floor
- • Stayed 5 nights
- • Submitted from a mobile device
See above. Living/dining room of suite took NO advantage of the great view. The dining table was tucked into an odd corner and barely usable. Also, table should be cleaned underneath. The refrigerator was tiny and unusable for anything but the minibar (not convenient for a week long stay). Staff did send up a larger refrigerator (which was nice) but it was old and an eyesore.
Staff was a pleasure. Suite was nice. Bathroom-excellent, bedroom-very good, living/dining room-fair. View from bedroom & bathroom was great. Window and eating area in other room of suite seemed an afterthought. Room service was solid but uninspired. Dinner at Bazaar was lovely. Location was great.
Stayed in August 2024
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Reviewed: August 27, 2024
Steve
United States9 Reviews1 helpful vote10“Would stay again.”- • Leisure trip
- • Couple
- • Hudson King Room - High Floor
- • Stayed 1 night
Beautiful property. Staff is so friendly and super clean hotel.
Stayed in August 2024
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Reviewed: August 23, 2024
Lee
United States14 Reviews2 helpful votes10“Perfection inevery aspect. Thank you for making our honeymoon stay so very memorable.”- • Leisure trip
- • Couple
- • King Room - Low Floor
- • Stayed 3 nights
Everything was perfect.
Professionalism, spot-on service and graciousness of staff (particularly Matthew: front desk reception and Joy A: guest relations manager). My wife and I received warm greeting upon arrival (Matthew) and our upgraded room (thanks Joy) was perfectly appointed and the view: magnificent. Enjoyed Nobeluz and Zaytinya (breakfast and dinner).
Stayed in August 2024
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Reviewed: August 5, 2024
Derek
South Africa71 Reviews22 helpful votes8.0“Wonderful stay! Highly recommended.”- • Leisure trip
- • Couple
- • Manhattan King Room - High Floor
- • Stayed 3 nights
- • Submitted from a mobile device
Room was a little small at the price
Wonderful hotel with excellent views of the city from the King High Floor suite. Very modern and new. Amazing service and definitely leagues ahead of the Ritz Central Park. Rooftop bar is exceptional with incredible views.
Stayed in August 2024
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Reviewed: July 24, 2024
Aleksandra
Poland14 Reviews2 helpful votes9.0Wonderful- • Leisure trip
- • Couple
- • Empire State Double Room with Two Double Beds - High Floor
- • Stayed 4 nights
- • Submitted from a mobile device
Small rooms with too soft beds and the breakfast not very diverse
Great location
Stayed in July 2024
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Reviewed: June 22, 2024
Aziz
United Arab Emirates16 Reviews3 helpful votes10Exceptional- • Leisure trip
- • Solo traveler
- • King Room - Low Floor
- • Stayed 3 nights
- • Submitted from a mobile device
I think the gym is small for such a hotel with high standards and cost. There were not many machines
Restaurant, food, room, bathroom, spa, location.
Stayed in June 2024
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Reviewed: June 22, 2024
Aziz
United Arab Emirates16 Reviews3 helpful votes10Exceptional- • Leisure trip
- • Solo traveler
- • King Room - Low Floor
- • Stayed 1 night
- • Submitted from a mobile device
I think the gym is small with less equipment.
Location, restaurant, food, the spa, the bathroom, and shower
Stayed in June 2024
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Reviewed: June 6, 2024
Petrus
United Kingdom3 Reviews9.0“Amazing, great hotel”- • Leisure trip
- • Group
- • Manhattan King Room - High Floor/Club Level
- • Stayed 4 nights
- • Submitted from a mobile device
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New build, clean up to date building and facilities Great service
Stayed in June 2024
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Reviewed: February 12, 2024
Stephane
France1 review1 helpful vote10“An incredible moment”- • Leisure trip
- • Couple
- • Manhattan King Room - High Floor/Club Level
- • Stayed 3 nights
Everything was perfect
Stayed in February 2024
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Reviewed: November 18, 2023
Mikko
Finland36 Reviews5 helpful votes9.0“At the very top end of NY hotels”- • Business trip
- • Solo traveler
- • Hudson King Room - High Floor/Club Level
- • Stayed 2 nights
- • Submitted from a mobile device
Quite bland room with generic feel to it. Furniture and technology choices very similar to 300 usd a night hotels in the Nordics.
Excellent bed. The Club facilities, service and food. Fantastic staff. Spacious bathroom, excellent shower, wonderful towels and robe.
Stayed in November 2023
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Reviewed: July 23, 2023
Hayes
United States9 Reviews2 helpful votes10Exceptional- • Leisure trip
- • Solo traveler
- • Hudson King Room - High Floor
- • Stayed 1 night
Beautiful hotel with excellent staff - check out the roof top bar!
Stayed in July 2023
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Reviewed: June 14, 2023
Zsófia
Hungary13 Reviews5 helpful votes10“Everything was perfect”- • Leisure trip
- • Couple
- • King Room - Low Floor
- • Stayed 6 nights
Helpful and kind staff, excellent location, good view
Stayed in June 2023
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Reviewed: June 5, 2023
Shikha
India9 Reviews1 helpful vote9.0“I felt safe, comfortable and happy.”- • Business trip
- • Solo traveler
- • King Room - Low Floor
- • Stayed 1 night
The rooms made some noise which need to be addressed.
Location was fabulous, staff was very very friendly and cooperative. Food was great. Free coffee in the lobby was a good touch. I really enjoyed myself.
Stayed in March 2023
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Reviewed: May 24, 2023
Nabil
United States62 Reviews7 helpful votes9.0“Beautiful hotel- Relaxing and sophisticated”- • Leisure trip
- • Couple
- • Hudson King Room - High Floor
- • Stayed 8 nights
The street on which entrance is located Is not nice Some of the staff were still new and needed some training Bar area opens late at 4 pm The restaurant area was a bit cold and not inviting though seemed popular Would be nice to have a pool
the hotel contributed with a beautiful public space on the street and as soon as you enter you are transported into a private beautiful space Julie at reception was excellent Design of the hotel and rooms especially bathrooms was sophisticated with simple and relaxing lines Very comfortable space with a lot of natural light Stayed for eight nights and had an excellent stay and felt very much at home
Stayed in May 2023
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Reviewed: May 19, 2023
Felicia
United States2 Reviews10“Love, love,”- • Leisure trip
- • Family with young children
- • NoMad One-Bedroom King Suite - Low Floor
- • Stayed 3 nights
- • Submitted from a mobile device
Omg, the staff was fabulous! We love it there! Perfect people and perfect neighborhood! Beautiful hotel as well.
Stayed in April 2023
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Reviewed: May 4, 2023
Jawaher
United Arab Emirates12 Reviews4 helpful votes10“Amazing stay, highly recommended if you are ok to stay few blocks away from the middle.”- • Leisure trip
- • Family with young children
- • Hudson King Room - High Floor
- • Stayed 3 nights
- • Submitted from a mobile device
Nothing.
The staff was incredibly friendly, the cleanliness of the room was outstanding and the high level of security just made the stay so comfortable.
Stayed in April 2023
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Reviewed: April 25, 2023
Nicola
United Kingdom7 Reviews2 helpful votes10Exceptional- • Leisure trip
- • Solo traveler
- • King Room - Low Floor
- • Stayed 4 nights
- • Submitted from a mobile device
Excellent Hotel. Doormen looked after me really well. So important as a solo female traveller in NYC. All staff happy. Helpful and full of knowledge. Location is midtown so 15 mins from Public library.
Stayed in April 2023
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Reviewed: October 28, 2024
Viviane
France17 Reviews4 helpful votes7.0Good- • Leisure trip
- • Family with young children
- • Superior Double Room with Two Double Beds - Low Floor
- • Stayed 3 nights
- • Submitted from a mobile device
Very, very noisy foyer. Nowhere to have a good breakfast in the hotel.
Nice room and bathroom
Stayed in August 2024
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Reviewed: May 8, 2024
Moniaszy
Poland111 Reviews26 helpful votes7.0“big disappointment”- • Leisure trip
- • Couple
- • Madison One Bedroom King Suite - High Floor
- • Stayed 2 nights
Cleanliness - a bathrobe full of the previous guest's black hair. Staff - noone will open the front door for you, receptionists - just polite but that's all. They charged me for 1000$ more and ask to explain myself this issue with Booking.com because it is not their problem. No swimming pool. Sauna seperate for woman and men so You can't spend time together. Breakfast not tasty. I was in Aman two days earlier. This was an absolute top. Ritz Carlton - never again.
View. It was the only thing that didn't disappoint. If view is important for You and You are ready to pay a lot - be prepared that rest of hotel is 7/10 and 4 stars.
Stayed in May 2024
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Reviewed: March 18, 2025
Evan
United States20 Reviews2 helpful votes9.0Wonderful- • Leisure trip
- • Couple
- • Superior King Room - Low Floor
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in March 2025
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Reviewed: February 11, 2025
John
United States1 review10Exceptional- • Leisure trip
- • Couple
- • King Room - Low Floor
- • Stayed 7 nights
There are no comments available for this review
Stayed in February 2025
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Reviewed: February 3, 2025
Laura
Ireland27 Reviews10Exceptional- • Leisure trip
- • Couple
- • Superior King Room - Low Floor
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in February 2025
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Reviewed: January 5, 2025
Mathew
United Kingdom6 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Manhattan King Room - High Floor/Club Level
- • Stayed 5 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in January 2025
Showing 1 - 25
