So, I booked through booking.com and there was a miscommunication in which I was promised a room with a pull out couch. When we arrived the hotel was booked to capacity and therefore our couch was not granted and after trying to do everything to honor our request as promised. We were unable to get the room we wanted. However, I must say rge hotel staff did everything they could to make up for the mishap. Special thank you to Mr. Sylvester at the front desk along with Mr. Kenny. They were extremely gracious.

Breakfast was magnificent!

Stayed in April 2025

a bit expensive for the area.

Hotel, Staff, food and rooms were top notch.

Stayed in March 2025

This property was absolutely gorgeous. My partner and I stayed here for 2 days while visiting family, and the staff was exceptional!! The rooms are beautiful and from what I could tell they set out feed buckets for deer. Watching the nature at night and early mornings was absolutely beautiful. 10/10 will most definitely be staying here from now on!!

Stayed in February 2025

Everything was exceptional

Stayed in March 2025

Would be nice if they add more to the location, maybe a spa location in the same parking lot at least

Booked the 5th floor with the concierge service and it was great

Stayed in March 2025

Pool was a little too cold.

Good service, free drinks coffee/tea, comfortable beds

Stayed in March 2025

could have more tv channels

great food, love to watch the deer at night

Stayed in March 2025

I didn’t like the pool size or hours- doesn’t make sense the pool opens late and then the kids can’t use it after 5. Essentially means kids can’t use it after a day of skiing so that was a bummer.

Beautiful hotel

Stayed in February 2025

The pool being only adult from 5 to 10 we chose the hotel for the pool in the area so my son could go swimming when we came down for the wrestling tournament

Stayed in March 2025

I didn't like that my room still wasn't ready at 6pm

I like everything about the hotel even the front desk and the kitchen was great

Stayed in February 2025

Nothing

Everything! Gorgeous hotel wonderful staff great location. everywhere you look is glamour. Great restaurant and bar

Stayed in February 2025

Nothing

Beautiful hotel. Heated outdoor pool. Nice big comfortable rooms. Nice cozy restaurant downstairs.

Stayed in January 2025

Exceptional Stay at Swiftwater I recently had the pleasure of staying at Swiftwater, and I must say it exceeded all expectations. The property is brand new, and the thoughtful design of the rooms is simply outstanding. From the modern showers to the fresh, plush towels, and the incredibly comfortable bedding, everything felt luxurious, clean, and brand new. It was clear that attention to detail was a top priority in every aspect of the hotel. The highlight for me was the indoor pool that seamlessly connects to the outdoor section. Enjoying a hot pool during the winter was truly priceless—a unique and unforgettable experience. What truly sets Swiftwater apart, though, is the staff. Every single team member was incredibly welcoming, greeting us with smiles and genuinely asking if we were enjoying our stay. This level of hospitality is rare, even at 5- or 7-star hotels. The warmth and attentiveness of the staff made our visit truly special. As someone who considers myself a very detail-oriented (and at times picky) traveler, I can honestly say there wasn’t a single thing to complain about. Swiftwater delivers perfection across the board. Highly recommended for anyone looking for a flawless and memorable stay!celle

Stayed in January 2025

Nothing - everything was perfect.

We did not eat breakfast here, but did eat at your restaurant. We enjoyed our meal and the pool was fantastic. Decor was top notch and we will be back!!!!

Stayed in December 2024

Location was good

Stayed in January 2025

I would've loved if the breakfast was included in the price and not having to pay for it

I really loved the cleanliness of the hotel and there was no stains on the towel, they clean the rooms and give you fresh towels everyday. The staff was very lovely and helpful. my boyfriend really love the pool.

Stayed in December 2024

There was no entertainment. The restaurant location wasn't ideal for an intimate encounter.

Location, ambiance, coziness, and cleanliness. ,

Stayed in December 2024

The rooms do have hard wood floors and we stayed on the 2nd floor, so we could hear when someone was walking around above us, but that was the only bad vibe and it wasn’t constant but a little annoying. Per my boyfriend it didn’t bother me as much.

Beautiful!!! I went to surprise my boyfriend for his birthday ,and he absolutely loved it. I also included the birthday package which was totally worth it for an ultimate birthday experience. I will definitely be visiting again.

Stayed in December 2024

The bathroom needed more than 2 large towels and body lotion. Not all people carry lotion The food was over cooked and too pricey. Need to add bread and/or salad with meal. Service wasn’t great. Had to wait and ask for water refills and condiments more than once.

Beautiful and the rooms were designed with a lot of thought

Stayed in October 2024

Extremely high carbon-emissions patio. There is a fossil fuel fire pit burns all the time and does not completely burn the fuel (you can smell it if you are down wind), high-powered outdoor space heaters that are turned on regardless if someone is sitting there, and a heated pool which is constantly losing energy to the outdoors. While these are all pleasantries, the wastefulness was disappointing and I don’t want my dollars supporting these practices, so next time I will choose somewhere else. Most modern luxury seeks to incorporate sustainability into the design so I was surprised to see that oversight here. Also it’s built right on the main road with a huge wal-mart style parking lot so it slightly dings the rustic vibe it’s going for.

Nice and new. The wood floors in the room smell good. Beautiful finishes in the rooms and lobby. Enjoyable little brewpub within walking distance. Good location in heart of Poconos.

Stayed in October 2024

Nothing, very nice facility and location

The environment was exceptional and staff were very friendly and helpful.

Stayed in October 2024

Room air conditioning centrally controlled and unable to switch off at night

Luxurious accommodation in a relaxing environment

Stayed in October 2024

Although we were happy overall with our room, there were a couple of shortcomings worth mentioning. Namely: The handheld shower piece did not work. The exhaust vent in the bathroom did not turn on even though there seemed to be a dedicated switch for it. On the second day of our stay, even though our room was cleaned, the bath towels were not replaced. After we called housekeeping, we were told they temporarily ran out, which begs the question, why remove the old towels (we used them once the night before and left them hanging on hooks) if you cant replace them with new ones? Anyway, none of these shortcomings are a deal-breaker, but for a hotel of this caliber and price point, they should do better.

new, clean, well-designed and decorated hotel. excellent breakfast menu, albeit pricey. friendly and approachable staff.

Stayed in September 2024

nothing

very clean and staff was extremely polite and wasn't too busy so it was quiet

Stayed in September 2024