The air condition in the rooms can be better

Everything

Stayed in April 2025

Room amazing, super recently upgraded and refurbished property.

Stayed in March 2025

Only very small, but putting a "make my room up" sign available, not just a DND. We were in our room during the day a couple of times and typically housekeeping turned up during that small slot and then didn't come back.

The hotel is absolutely beautiful and whilst not cheap, good value for Manhattan. We were blown away by the quality of our room, the bed was super comfy and the shower incredible. It made the perfect oasis to come back to after a day exploring. The staff were wonderful, Eddy in particular looked after us bringing takeout to our room and helping us. We've stayed in many 5* hotels in our time, but this one is up there as one of our favourites in a major city.

Stayed in March 2025

It’s all good !

Excellence all around. The gym especially is fantastic.

Stayed in January 2025

Pity the rooftop bar wasn’t open. Also there are no signs or information about it.

Very nice and spacious rooms. Immaculately clean.

Stayed in March 2025

Nothing!

Cleanliness of the room Hospitality Location The bed and pillows were so soft Ive stayed in a lot of hotels, this is now in my top 2

Stayed in March 2025

Lobby is too small and needs reservation.

Staff, service, cleanliness

Stayed in February 2025

Absolutely nothing. It’s rare to book somewhere and not be a little disappointed between photos/sales pitch and reality, but The Wall Street Hotel exceeded our expectations, and delivered it all.

Fantastic hotel, immaculately clean, comfortable, genuinely luxurious; from mattress to bathroom. Location ideal for exploring old Manhattan, great things to see and do in walking distance including Brooklyn Bridge, NYSE, Trinity church, The Oculus, Battery Park & Staten Island Ferry. Remarkably quiet at night. Excellent cocktails and food too. Great staff in every area, welcoming and low key with polished service. Would love to return.

Stayed in January 2025

Nothing at all

A beautifully decorated and stylish hotel. Every detail has been well thought through and the staff were all equally polite, warm and helpful. We greatly appreciate the upgrade to the stunning suite and enjoyed our time here immensely.

Stayed in February 2025

Nothing and honestly don't understand the negative comments.

I've been travelling with my kid and during the busy holiday time we've got an upgrade of the room , which was absolutely stunning. All the Christmas decorations in the hotel, the comfort of the bed , room services, luxury bath fragrances from Le Labo , you can also feel it around all the hotel , the live Jazz in Lounge on Pearl... simply the sence for the details in this hotel makes you feel so welcomed . It was my first trip to NY and there is no reason to choose any other hotel next time. An extra thanks to Sara! Thank you so much for this experience.

Stayed in January 2025

Nothing

Fantastic experience- great location, beautiful hotel and friendly staff.

Stayed in December 2024

Food & Service excellent!

Stayed in December 2024

Quite expensive compared to a property of the same standard in Germany. I would have liked a spa.

Very cozy bed, excellent location, nicely furnished, clean, and spacious room

Stayed in December 2024

Nothing

I loved the restaurant; the food was exceptional. The location was also great, it was a minute walk away from the mall and key sites. We needed to order pizza for the kids and had challenges using our phone and the receptionist offered to do it including accepting the pizzas when they arrived and delivering to the kids in their room. Hotel was clean and comfortable, it didn't feel like we were in the middle of Wall street.

Stayed in December 2024

My husband was charged £50 for a whiskey in the hotel bar.

Fresh lovely rooms. Friendly staff

Stayed in November 2024

First night shower water temp was scalding. It was fixed the following day. Doormen didn’t open the doors consistently.

Location, cleanliness, great bar.

Stayed in December 2024

Nothing

Quiet luxury in a convenient location. Wonderful surprise upgrade upon check in. Much appreciated.

Stayed in October 2024

Nothing that I can think of.

Great location in the Financial District. It is a lovely hotel - helpful and welcoming staff and comfortable rooms which are tastefully furnished. The breakfast is also very good and there is a lovely bar, which was nicely decorated for Christmas.

Stayed in December 2024

Nothing

Everything! The welcoming faces walking in, the scents, the beautiful Christmas decorations, the cleanliness, the room itself is stunning and comfortable, we loved that we had a view of "hotel Constantine" from John wick, the location was pristine, the little chocolates by the bed after the evening service, honestly we can only rave and rave about this place. They even sent us a complimentary bottle of champagne to celebrate my birthday.

Stayed in November 2024

I like the location near to my destination

I didnt take breakfast during my stay , however the location is some how good

Stayed in October 2024

Good size, close to my meeting, nice staff and good food

Very nice and spacious

Stayed in October 2024

Rood top was closed Sun-Wed - which was the exact days we were there

Brand new, at Wall Street, easy to get on the metro from the hotel, clean, good facilities

Stayed in October 2024

I don't have any critique.

Property staff is very friendly, cleanliness of the hotel, the room was very well kept and great amenities. Also very quiet which is very important for good night and rest. I did not use the gym but checked it out and it was well equipt.

Stayed in September 2024

Most of the things we wanted to see in Midtown were at least a 30 minute taxi to get to from the hotel. This may have been due to UN event in the city at the time of our stay.

The food was all really good even though we ordered in-room dining. The beds were comfortable and overall the rooms were very clean and spacious. The receptionists and staff were all very accommodating and always greeted us with a smile.

Stayed in September 2024