Everything - the style, the location, the kindness of the staff…

Stayed in March 2025

Intimate feeland decor

Stayed in March 2025

The big rooms, lovely bathroom, comfy bed and the very beautiful bar area.

The art decor, the location and the friendly staff who was there to help with everything and even very good recommendations.

Stayed in January 2025

loved everything

the decor, location and the people

Stayed in January 2025

Nothing

Design, the Welcome and location

Stayed in December 2024

Nothing not to like

Everything

Stayed in November 2024

Great location, friendly staff

Stayed in November 2024

Location was fabulous. Easy to get everywhere.

Stayed in August 2024

The staff at the front; reception, concierge, parking and valet were fabulous. They couldn’t have been and kinder. We would come back for sure.

Stayed in August 2024

it was sometimes challenging to get someone on the phone (room service) at busy hours. but whenever i went to the reception, people were more than helpful - outstanding helpful.

We loved the friendly and happy design of the hotel and rooms; it was extravagant and gave a good feeling. Employees especially concierge have been very helpful and friendly. we loved the walking distance to central park in the morning and the live jazz evening in the hotel bar for evening. i was surprised about the silence in the rooms, especially since we have been so centrally located. We loved our terrace to sit in the mornings or evenings. we will be back again!

Stayed in July 2024

The heating mechanism of the towel rack (towel rail) was stopped, although this may be unavoidable since it was summer. It was a bit disappointing, as a warm towel rack is a pleasant thing. Also, there was no tea or coffee in the room, so I asked for a tea set (tea tray). It was nice that they brought it to me right away, but I was disappointed that it did not come with a milk pot or that the set was not updated daily. I am sure they would have done it if we had told them, but since our stay was short this time, we did not dare to request it either. In addition, we had mistakenly thought that all rooms in the Firmdale Hotel Group were equipped with a bathtub, so we were a little disappointed that there was no bathtub in this room, even though it was our own mistake.

It is a member of the Firmdale Hotels group, and its atmosphere, facilities, and services are almost the same as those of the Haymarket Hotel, which is also a member of the Firmdale Hotels group. The staff is friendly and helpful, and when I asked for something, they were quick to respond. I had to leave my key with them every time I went out, but I guess many people remember the room numbers of guests and their room numbers, so when I came back from outing and went to the reception, I found my key right away.

Stayed in June 2024

quite expensive, but outstanding. attention to detail was incredible.

staff were first class. Friendly, competent, next level.

Stayed in June 2024

The staff, location and decor

Stayed in May 2024

Food

Everything

Stayed in April 2024

We were please in every way.

We were i8n room 1006 and had been given a heads up to request a room at the back of the hotel, as noise could otherwise be an issue.

Stayed in April 2024

The bar was beautiful but the cocktails were small pours compared to the high pricing. Our room wasn’t ready so we were told we would be called when the room was ready. We walked around for almost two hours before deciding to go back and wait in the lobby until the room was ready. As we passed by the front desk: “ oh by the way your room is ready “.

Beautifully decorated and very comfortable. The amenities and the spacious rooms are all top quality. The common areas are the best I’ve ever seen. The fitness room is well maintained with the best quality equipment.

Stayed in March 2024

Nothing.

Very tasteful throughout. Bathroom had both shower and tub(a must for my wife. Professional staff. Private rooms attractive, excellent food and service.

Stayed in March 2024

Nothing

So beautiful

Stayed in February 2024

Dining is a bit expensive.

Staying at The Whitby was amazing! The service was outstanding. The front desk personnel, doormen, housekeepers, bar and cafe staff made for a comfortable and homelike experience. The room was clean, quiet and well organized. Every detail was simply perfect. The decor itself is a feast for the eyes. A top notch hotel. We know where we'll be staying next time we visit NYC.

Stayed in January 2024

Feel like hotel guests should have preferential treatment on reservations in the hotel restaurants- it was very crowded and room service took over an hour

Location and decor as well as food establishments inside

Stayed in December 2023

na

Fabulously decorated rooms, very cozy, location is the best!

Stayed in December 2023

We moved rooms as the first room we had looked out into a derelict building and was a very depressing view. The front desk manager was very helpful and moved us the next day. The lobby is rather bare and loud as the bar is so close to the front door but we got used to it. But we are in our 70’s so probably do not represent the average guest.

friendly reception and waiting staff. Great location.

Stayed in May 2023

mineral water from Norway! what are they thinking of!

fun bright uplifting informal

Stayed in April 2023

Unique property—sister to The Crosby Street Hotel, hits my preference for non-chain, run of the mill hotels.

Stayed in February 2023