Great location! Big suite - better space than most others! Bed was ok for me but left my partner achey. Main restaurant was just ok.

Stayed in April 2025

All food ordered in the bar and for breakfast was disappointing as it was cool by the time it reached us and was expensive for what it was. If I went back I would have breakfast somewhere else.

Great location, staff were helpful and friendly, rooms were clean and very comfortable.

Stayed in March 2025

High floors and lounge is fantastic

Stayed in March 2025

Bathroom very dated and very small.. no tub available even though I requested one in advance. The shower was dreadful

Staff were very helpful room size good location suited well

Stayed in February 2025

The back side of the hotel is noisy from the exhaust fans of buildings immediately behind and the whirring sound never abates. The room thermostat doesn’t work consistently.

Location and access to the gym across the street were major pluses

Stayed in January 2025

The only negatives were a lack of storage space, so we left everything in our cases and didn’t unpack, and one window was so drafy it was blowing the blind in!

The location of the hotel is fantastic and the facilities were great. We had a suite so it was great to have extra space.

Stayed in December 2024

The floors of the room needed to be vacuumed.

For a last minute reservation it’s better than expected! The location is walking distance from all important activities. Clean sheets and towels. Very friendly staff

Stayed in January 2025

The only downside was that we had an issue with the shower—it was broken when we arrived, and although the engineering team tried to fix it four times, it kept breaking again. Eventually, we gave up and had to manage with a broken shower for three days, which was disappointing.

The location is unbeatable—right near Central Park, Times Square, and within easy reach of so many iconic landmarks. The staff truly made the experience exceptional with their warmth and attentiveness. The hotel boasts two amazing restaurants, including a famous burger place that’s an absolute must-try. The room was spotless, the service impeccable, and the bed? Oh, the bed was so comfortable that leaving it in the morning was a real struggle—talk about relaxation!

Stayed in January 2025

Eating locations; uncomfortable public spaces.

Location, size and layout of room, cleanliness.

Stayed in December 2024

We were stuck in elevator for an hour on thanksgiving day. No one offered us help with luggage when we arrived (about 9 PM). Bathroom is very small.

Breakfast, Cleanliness, Central Park View

Stayed in November 2024

Very limited breakfast buffet and choices. Lack of vegetables and choices for people with diabetes or a special diate.

Super welcoming start at check-in, superb location and nice design. Great view to central park from high floors. Loved the two entrances to both streets. Easy to get around.

Stayed in December 2024

We had some issues when we arrived. My family arrived a little earlier than I did, so while waiting for me, they ordered some food immediately after checking in. The Thompson bar/lounge has a decent menu, so my wife and sister-in-law ordered their food while my 9-year-old daughter ordered a simple pasta dish. The adult food came out before the kid's meal came. My wife waited for the kid's meal, but it never arrived after numerous requests. When it finally arrived, it was cold, and, as a result, so was the rest of the meal due to the wait. (My family did not want to eat before the kid's meal arrived). My wife asked the server to speak with the manager and, again, requested it more than once, but they never came. When I showed up and was made aware of this, I complained directly to the front desk. Within minutes, the restaurant manager came and listened to our concerns. She was shocked to hear that when we requested to speak to her from our server, no one attempted to reach her. The hotel automatically comped the meal, so I appreciate that the Upper Management addressed the issue right away when they were made aware of it and did the right thing. I am more disappointed with how the service staff handled the situation by not addressing their supervisors immediately when the issue arose. This disconnect between upper management, who were on the ball with our concerns, and the service staff that seemed to dismiss any misgivings is something to be addressed. Other than this one incident, the rest of the stay was pleasant.

First, the Thompson is in a great location—within walking distance of Central Park, Broadway and Time Square. The Upper-level staff (Front Desk and Managers) were great. The breakfast buffet was excellent with a good selection of food.

Stayed in November 2024

Two weeks prior to check-in, I requested support for an early check-in and received a positive response from the property. However, upon arrival, my request was declined, which I understand. I was assured that I would be notified via text once the room was ready, but no one followed up or reached out. It felt as though no one cared at all!

The location is convenient and well-situated. The room size is comfortable and spacious enough for a relaxing stay. Cleanliness is up to standard, with everything well-maintained and tidy.

Stayed in December 2024

Location, nice rooms

Stayed in December 2024

Not enough wardrobe and storage space. Get rid of the little couch and replace with a chest of drawers, mirror and additional light fitting.

Location, cleanliness and staff very friendly.

Stayed in December 2024

Sometimes elevators were slow.

Location!!! Restaurants on site and spacious rooms!

Stayed in December 2024

Layout and style

Stayed in November 2024

the price

The location

Stayed in October 2024

Lifts

Location and customer service

Stayed in September 2024

Not enough room to place your belongings in the room... nor to accommodte your luggage

Very good location, well located with easy acces to the subway Friendly and servicefull staff, always willing to help and service Very nice and comfortable Hotel

Stayed in October 2024

Bathtub/shower was a little dirty, and did not drain well.

Size of the room was great compared to other New York hotels. Liked the location, it was very central to all attractions we planned on going to.

Stayed in September 2024

N/A

Everything

Stayed in September 2024

Found a couple of hair in the shower and there was some mould since the shower has no air/ climate control.

Very friendly Staff. Great Hotel to start at. Just 5 Minutes footwalk to Central Park. Room was nice, quiet & comfortable.

Stayed in September 2024

There were a few things missing from the room when we arrived but once informed they made sure to bring everything up quickly.

The staff at the front desk were exceptionally kind. We came in frazzled and they made sure we were well taken care of.

Stayed in September 2024