The beds are not the best but since this was our 4th visit to this hotel it shows they are adequate.

We paid for dinner at the restaurant and the food was good for the price. The complimentary breakfast in the morning was good; Scrambled eggs, sausage, biscuits, gravy, coffee, various juices.

Stayed in December 2024

Staff was pushy about a promotion they had

I liked it had a balcony

Stayed in December 2024

Location was perfect

Stayed in December 2024

I didn't like the checkout time only being at 10 am this made for long lines at the elevator and a rough checkout maybe staggering checkout times would be better and offering an 11 am checkout would help.

The location and everything it had to offer inside the hotel and was quiet.

Stayed in December 2024

Beds didn’t have mattresses protectors on them and their chairs to sit it were many 50 years old! Red velvet with the arms worn out! It was supposed to be an updated room. Definitely needs more updates

The beds were very comfortable and the shower had plenty of pressure

Stayed in December 2024

The parking lot was played out weird. But for most of my stay…I got really good parking up front.

It was beautiful facility. The staff was super friendly and helpful. The lady who checked us in…Chloe was very helpful. Our room was comfortable and clean.

Stayed in December 2024

The rooms need some major maintenance. The breakfast was terrible.

It was close to every thing.

Stayed in December 2024

We booked here for the purpose of the bar on site. The “bar” was pretty depressing. Bar tender was doing their best with what they had, which wasn’t much. Also, seen a roach in our room. Breakfast line backs up pretty bad in the morning.

Property was in a great location, close to all the attractions.

Stayed in December 2024

Was not informed about no housekeeping for 5 days. Would’ve hung towels to dry better. Needed larger garbage can. Shower dripped, sink drain was slow. Hotel is due for a remodel.

Convenient to the shows we’d booked. Nice sit down breakfast. Clean, loved price.

Stayed in December 2024

Trying to get me to attend sales presentation.

It was quiet

Stayed in December 2024

Lack of handicap parking and the parking spots are tight even in a small suv

Friendly staff and room smelled good

Stayed in December 2024

First the room we reserved wasn't the room we were put in. We asked for extra towels on 3 separate occasions, but never received them. The jacuzzi tub faucett turned on when we turned the jets on. The reservation staff isn't very friendly, except for Kylie. None of them really know how to smile. The manager did his best to try and correct the situation.

The breakfast was very good, although it was the same breakfast every day. The restaurant staff was very friendly. The location was good for everything that we wanted to do.

Stayed in December 2024

The floors in the hallways needed vacuumed. you couldn't shut the curtains all the way to keep out the light in the morning.

The people at the front desk were very kind and helpful. The restaurant was great! The helpers were awesome!

Stayed in December 2024

The wait for breakfast was so long we could not eat breakfast either day...

Workout room was just enough...kids and I Loved the pool

Stayed in November 2024

It needs updating! It would have been nice to have our room freshened up daily. We did get fresh towels every day, but no one emptied our trash or made our bed.

Good location. Breakfast was very good. We had dinner at Jack Henry’s one night and it was good, and the service was excellent. The bed was comfortable.

Stayed in December 2024

Hilly parking can be a challenge.

Great breakfast , comfortable room.

Stayed in December 2024

Place was packed. The elevators were terrible. Trying to get from any of the uppers floors to the lobby every day was chaos. 1 elevator was out of service, 1 elevator was housekeeping only so that left 2 elevators for everyone else which meant to get off of one of the top floors took roughly 25 mins just to be able to get on the elevator, and then stop at every floor on the way down while packed in as tight as possible and more people trying to force their way on at every floor.

Great location, excellent value for the money, friendly staff, restaurant and bar were really good, breakfast is what you would normally expect at a hotel.

Stayed in December 2024

Everything was OK. Did not like concierge.

The room was great

Stayed in December 2024

Executive suite needs to be updated. Sofa covers are very old, water won't go down in the sinks.

Breakfast was good but the same everyday.

Stayed in December 2024

the Hot tub water looked dirty and several small children in the hot tub. Didnt like the mold in seams of bathtub in corners of tub wall. Didnt like the runny gravy.

The breakfast buffet was included with the price. It was very good. Sausage and eggs and biscuits good. Gravy a little runny. The buffet table was messy and didnt appear to be getting cleaned up. Staff was friendly. I did love the view and the beds and pillows were superrrr comfy!

Stayed in December 2024

Housekeeping kept coming in our room at 8:30am even though we had the do not disturb sign up. Glad nobody was walking out of the shower. It happened 2 days in a row.

It’s a nice, clean hotel.

Stayed in December 2024

The water pressure wasn't the greatest, and our room was hard to keep warm and was a little chilly.

The location is so convenient, and we really loved the restaurant and bars in the hotel.

Stayed in December 2024

They double booked our room and a man came into our room at 10:00 pm with key cards!!!. Which then turned our key cards off! I know mistakes happen but they was kinda rude about it.

It was nice and clean.

Stayed in December 2024

Our three rooms were supposed to be together but weren't. Staff was not the friendliest, only two elevators working during checkout time. Waited over 30 minutes to get a cart and get up one flight. Shower was cold.

Good location, restaurant was good.

Stayed in December 2024

The elevator situation is awful. 11 floors and only 4 elevators. At one point I had to wait for 5 different elevator cars just for myself to fit. Trying to get out of there Sunday morning was shear chaos. Think early 90s Black Friday Chaos.

Location in great. Right next to the Aquarium and many other attractions.

Stayed in December 2024