Breakfast options were limited

Wonderful staff and very clean

Stayed in March 2025

The room was way too small.

Location

Stayed in March 2025

The elevator was so cold it was like being outside I’m guessing a boiler was down because the pool was really cold and that was one reason of picking the hotel for my grandkids the hallways were cold It would have been nice it knowing I was checking in they would have turned my heat on in my room It was 56 degrees when we walked in

The breakfast was exceptional

Stayed in February 2025

I'm reluctant to say anything negative because I think this is a fine hotel and our problem was probably pretty unique. The only issue was that our room (323) had a pretty strong odor of sewer gas near the door and in the bathroom. I thought maybe a p-trap had run dry in one of the pipes so I tried running water in all the fixtures, but that didn't solve it. We arrived late with kids and the hotel parking lot was full, so I didn't even bother to complain or switch rooms. We were only staying one night. I just ran the bathroom fan and the window ac blower all night to try and circulate the air out and away from us as we slept. We survived. I tried to explain the issue to the front desk as we checked out but I'm not sure the message got across.

Overall a good experience. Clean facilities, friendly staff, comfortable beds, convenient location.

Stayed in February 2025

No microwave for my popcorn 🍿😞

Bathroom was clean and roomy, love the tub,most hotels no longer have bathtub 🛁, love the tub 👌

Stayed in February 2025

The beds are SO uncomfortable. I would have been better off sleeping on a cot. Pillows were not great either.

The hotel is close to restaurants and landmark places like great wolf lodge and kings island. The staff were friendly and welcoming, especially the woman at breakfast. Which while we’re on the subject, was pretty good for a hotel continental breakfast.

Stayed in January 2025

Some public hair in shower

Room layout..the breakfast

Stayed in January 2025

Very helpful staff

Stayed in January 2025

The pool are it was cold and not as clean as I would like it

Found on booking

Stayed in January 2025

The bathroom was clean, but the door didn't actually close or lock and the shower door was crooked, so it made the floor pretty wet. Small things but annoying when you have little kids. There was a really weird smell in the room and the bathroom smelled gross, but it felt clean, at least. We did wish there were options for non-dairy for breakfast. My kids have a lactose allergy and we didn't see anything except 2% milk. Not a huge deal, just not great for their tummies. Coffee was weak, but that's to be expected at most hotels honestly.

We really liked how easy the staff made it to get checked in and settled. We arrived close to midnight and they were waiting for us with all our details. The room was fine. Average size and needs. No microwave, but the lobby had one for ease of use when needed. There was a tiny fridge, just enough room for some water bottles and juice for the kids. The breakfast options were great! The pancake machine was fun, the kids loved watching them being made, and the topping options were vast. Everything tasted good and fresh and they kept it well stocked and clean. We didn't get a chance to use the pool but next time we will for sure because it looked fun! There were lots of ice machines and the one in the lobby area actually had a water bottle refill station, which was perfect since we brought our own bottles to fill. Highchairs and boosters were available to use during breakfast too, great since we were traveling with littles. There was a coffee bar with lots of fun options for coffee, tea, and cocoa. Loved that!

Stayed in November 2024

I would have rated higher if there were a bathtub.

Nice clean hotel in a good location.

Stayed in October 2024

Only thing I did not care for, I had to go downstairs to use the microwave but staff explained to me it was due to eliminating the exposure of radiation. Totally understandable.

I enjoyed everythin, no complaints. Staff provided expectational customer service and were always there if I needed them. The facilities and my room were very clean. Location is very safe and has lots of restaurants and activities in the area. I will definitely be staying again in the future.

Stayed in November 2024

Breakfast choices

Clean. Places for luggage and hang clothes

Stayed in October 2024

Had an issue with checking in. Finally got it resolved. Maybe just a misunderstanding

Always clean and nice. Love the large lobby area

Stayed in October 2024

Very early in the morning around 7am on Sunday there was an extremely loud repeating banging noise that seemed to come from above us, we were on the 3rd floor and the noise persisted for about one minute. It was very disruptive and startling for myself and my toddler. Also we did not have a remote in our room upon arrival. The front desk promptly advised us to come down and they would provide one for us.

The cleanliness and overall presentation and vibe of the hotel s great. We like that it has hard floors and the bathroom was clean and tidy.

Stayed in October 2024

I could not do contactless check in bc I used booking.com for my reservation

Easy of getting to

Stayed in September 2024

Our room smelled like sewage on arrival. Working in restaurants my entire life along with my girlfriend that worked in restaurants for years, we figured out that it was dry drains in the floor of the bathroom. Each bathroom has a large drain. If not filled with some water and cleaned regularly it will have nothing blocking the sewage smell from coming up from the septic. Also, put a microwave in the rooms.

Clean, comfortable, good amenities, good breakfast selection.

Stayed in September 2024

Bed was hard, air conditioner vent blew directly into the shower so it was super cold.

Staff was friendly, breakfast was good with good variety. Check in was easy. There was plenty of supplies in the room.

Stayed in September 2024

The shower handle was broke. And on the TV it said there was 2 complementary waters in the room which it was not. Also parking was terrible some people was taking up 3 to 4 parking spots so our two cars two different rooms we didn't have much room to park.some was parked infront of lobby.

It was a nice room

Stayed in September 2024

No channel guide, no netflix

Clean rooms, good breakfast

Stayed in August 2024

Nothing

Breakfast, love the wood floors , bathroom was nice.

Stayed in August 2024

Breakfast area was too small. Not the seating but food area.

Location is great. Very clean. Loved the noon check out!

Stayed in August 2024

Very nice and close to several restaurants

Stayed in July 2024

Very convenient location, clean and comfortable

Stayed in July 2024