price

Stayed in July 2022

We read that the pool was heated,and it wasn't. There was others in the pool area also complaining that rhe pool could of been better as well.

Overall great place to stay other than the bed wasn't our comfy bed. Lol

Stayed in July 2022

for the price we paid, there were hairs in our shower. bathroom could have been spotless for that kind of money.

it was close to our lacrosse tournament and they had good breakfast.

Stayed in July 2022

The hotel was really clean but for me more importantly it smelled really clean not to sound strange. The staff and I mean everyone we encountered extremely nice and helpful well done thank you.

Stayed in July 2022

All perfect for a one night stay. Friendly and helpful staff.

Stayed in July 2022

None

Breakfast had a nice varied selection . Parking lot layout was nice in minimizing distance to entrances. Staff was super nice. Clean room too!

Stayed in July 2022

Wish there was a microwave and coffee maker in the room

We were greeted by the most wonderful desk clerk. He showed excellent customer service and he went above and beyond to occomidate anything that we need. Rooms were clean and colorful.

Stayed in July 2022

The scrambled eggs were not very good.

Breakfast was the typical hotel breakfast. It was better than some other hotel chains.

Stayed in June 2022

I didn't realize the location was further away from the city center of St. Joseph, I wished it was closer. It is about a 12-15 minute drive. Also, throughout the night I heard this loud quick banging a couple times, which I felt had to do with the A/C turning on and off, but it woke me up. Also, the hand soap dispenser wasn't fully filled, I felt like I had to push pretty hard to get that to come out.

The hotel facility seemed fairly new, the check in process was easy, friendly and knowledgeable staff, room felt compact but comfortable and parking was easy. The room had both black out and sheer blinds which made it comfortable. I was surprised that I didn't really hear the highway traffic as my room faced the highway.

Stayed in June 2022

Property was inviting, had great amenities and was very clean

Stayed in June 2022

great location!

Stayed in June 2022

none everything was perfect…

very nice and clean we liked everything about it , we would be back again for sure , highly recommended:))

Stayed in June 2022

The room was full of black ants.

The breakfast and location

Stayed in June 2022

Our room was so spacious and clean. The shampoo, conditioner and body wash work really well and smelled great. We liked how modern the whole hotel was.

Stayed in May 2022

Pillows were extremely uncomfortable

Great decor

Stayed in May 2022

Everything was great

It was great

Stayed in May 2022

Nothing!

I liked the room. Comfortable, clean, spacious. The bathroom is clean and i love the shampoo and soap dispensers. I appreciated the breakfast. The staff were very nice.

Stayed in May 2022

My third stay and found away around these 3 things I listed below. If you a light sleeper these 3 things could bother you 1-If you room is located on front side of building the Interstate noise travels through window possibly single pane windows very loud (ask for the back side right corner less noisy) 2-Light flashes bright on the ceiling located in the room by the wall hooks repeatedly will keep you up if facing that direction. 3-Thermostate clicks on and off loudly all night as Wall unit kicks on and off all night. Could not find a constant fan option to combat this situation (Tip bring a small travel fan to drown out noise made a huge difference)

Met my expectations. Staff was very helpful and polite. Breakfast had some great options. Will stay again

Stayed in April 2022

Our heater was clicking and not engaging to turn on

The modern feel, very clean

Stayed in March 2022

Nothing. Everything was good.

Staff was so helpful and kind! I left one of my phones behind in the room and they went out of their way to try to let me know, which I truly appreciated. As for the furniture and decoration, everything looks new and well taken care of. If you like bigger rooms this might not be the place for you but I think for business the size is just ideal. It had everything I needed!

Stayed in February 2022

We brought our kids here to stay for one night so they could swim. We checked in and immediately changed into swimming suits and went down to the pool to find that it was closed. Nobody told us this at check in. The front desk person said they could reimburse us 100% but couldn’t since we booked through Booking.com. So I called Booking.com and they said we’d get a full refund the next business day. A month later we finally got reimbursed 50%. The hotel said we “used the room” so they wouldn’t give us the full amount. We were in the room for maybe 15 minutes. I will never use booking.com again or this hotel.

Stayed in February 2025

Room wasn’t clean

Stayed in December 2024

No dresser/drawers or closets of any kind In the rooms.

Location, desk staff, housekeeping.

Stayed in November 2024

The woman working in the breakfast area was very rude, and the pool was freezing cold.

The front desk attendants were very friendly and helpful. The hotel was close to restaurants and St. Joe's.

Stayed in November 2024

Exit 23 on I94 is closed for construction. It was obvious that it had been closed for some time and would be closed for many more weeks. I wasn't given any warning by either Booking.com or Tru hotel that I would need to find an alternate route to the hotel. The front desk staff was "hilton snooty". I reminded them that I had asked for a room facing the back of the hotel - not the interstate. I was assured via email that the hotel could accommodate my request. They gave me a room facing the interstate. I had to call the front desk and insist that my room be changed. When I walked into my room I felt like I was walking into a closet. Because there wasn't a closet. The ironing board and iron were hanging on the wall like some art installation. The hangers were on a rod suspended from the ceiling. To save money there wasn't a microwave or coffee pot in the room. You had to use what was available in the lobby. The phone was stylish and slender but impossible to use. The handset was a rectangle perfectly fitted to the rest of the phone. So perfectly you could not pick it up. I had to turn the entire phone upside down so that the handset would fall away from the rest of the phone so that I could pick it up. Oh, and the person in the floor above finally stopped walking about about 12:30 a.m.

I liked the walk-in shower and the abundance of towels. The elevators were prompt. There was a working refrigerator.

Stayed in September 2024