The elevator was slow and we were waiting a long time most trips up and down. The front desk would have one person and a lobby of people waiting. The room was nice but most of the time we had to sit in bed because there wasn’t much space. I know it’s manhattan and we really were close to lots of walking places. On the 5th day we got locked out of our room and had to go down to the front desk. She reset the keys but gave no explanation and no apology. I had to cut in line because we needed to get in our room and there were five people in line. Very crowded lobby most of the time. There was a concierge station but no one was ever there.

The breakfast was good. The ease of it was worth the price but it was the same thing almost every day- eggs, potatoes, bacon and sausage, and pancakes. Nice but not exciting after the 5th morning. The room was decorated so nice with red and grey accents. The shower was really nice with lots of hot water and water pressure. We could store our luggage when we needed to check out. A second sink in the room was great. Deli down the street and Vito’s pizza were nice and convenient. Police station was next door but all was quiet on the 12th floor. We had a second air conditioner in our room and it made it nice and cold for sleeping.

Stayed in August 2024

Very uncomfortable bunk beds and pullout bed. AC was very noisy.

Stayed in July 2024

The room was quite small, though you'd expect this in NYC. We did have 2 queen beds squished into it plus a desk and a tv bench. Plenty of floor space for bags in the hall area, because... The bathroom was very small (a pocket or barn door would have been much better than a swing door, and the vanity barely had enough room for toothbrushes. Shower was sizable. There was a fridge but it was tucked in the closet by the bed. There was only 2 power outlets in the room (and 2 in the bathroom). No power outlets by the beds. The AC was extremely loud.

The location was fantastic: One block to a subway that had multiple lines, and 3 blocks to Moynahan Trail station (Amtrak). Easy to walk with multiple bags. 1 mile walk to Times Square, 2 miles to Central Park. 3 blocks to the Edge at Hudson Yards, which is also where the Highline trail starts (beautiful walk down to Chelsea). Sufficient restaurants of all levels near-by. Also a wholefoods store 3 blocks away for groceries and their prepared food buffet if you're traveling on a budget. The room was surprisingly quiet. We were on the 4th floor, street side. The hotel is next to a police station. We could not complain about the street noise at all. We were also directly across the elevators, and didn't really hear anyone outside the door. Overall a pretty good budget hotel.

Stayed in July 2024

One elevator was out of use for most of one day

Great location. Quietest place I’ve stayed while in the city- not a lot of street noise at night.

Stayed in July 2024

To be fair, we arrived during a heatwave. Our AC didn’t work the first 2 nights. For some reason the front desk staff promised to deliver a fan to our room, but when it never arrived and I went back to ask I was told they don’t do that. Also, our curtain fell down.

Location was great, room was big enough for all six of us (two adults, four kids), bar on-site.

Stayed in July 2024

Not easy to find. The area it is in is not very nice.

Very clean, staff very friendly.

Stayed in July 2024

I was pleased with everything... besides the fact that the air conditioning stopped working in the middle of the night, during a heatwave. Otherwise all was good.

Stayed in July 2024

Poor catering facilities for the price.

Great location

Stayed in July 2024

The room was a little cramped with two beds

The location is great. There is easy access to the subway and nearby restaurants and activities. The room had everything we needed and was comfortable.

Stayed in June 2024

All services provided by employees were very long. Check-in process was long ans room was ready 1 hour and a half late. We dined at the restaurant and we waited 45 minutes for our food with no apparent reason

Location is awesome, close to Time Square. The room was very clean. The balcony was a nice addition.

Stayed in July 2024

It’s a little outdated

Location

Stayed in July 2024

Location is excellent

Stayed in July 2024

The bathroom was not ventilated properly.

Location was good and close to Penn Station for our trip.

Stayed in July 2024

There wasn’t n wardrobe in room

Excellent location

Stayed in June 2024

I called from the airport to see if I could get early check in.. the lady I talked to confirmed I could check in at 1:00.. we get there and the guy at the front desk looked at me like I was an idiot and there was no chance of early check in. Just kept staring at me and asking who I talked to. No apology. A maid took our shopping bag which she called trash.. it was full of clothes.. when asked about it she ironically was able to get the clean bag out of the trash. She yelled at us for leaving a shopping bag on the floor. No apology.

Felt safe next to NYPD precinct. The suite with 2 bathrooms and sleeping for 8 was amazing!

Stayed in June 2024

AC was a little noisy

Single room was compact but perfectly acceptable. Comfortable bed and decent shower

Stayed in June 2024

Allowing outside food so someone can have a quick breakfast before heading out.

Stayed in June 2024

We didn’t realise there was a rooftop terrace until we came home, and would have liked to be told about that.

Very central, rooms were clean, we used as a base for exploring Manhattan. Really close to Penn Station, didn’t have much interaction with staff but those that we did were very pleasant, in particular the maintenance man who we met on our first evening. Aircon was perfectly cool and beds were comfy. There were changes for bath, hand and face towels every day, tea and coffee facilities in the room along with a small fridge and sink.

Stayed in June 2024

the air conditioning was off in the whole building.

Convenience, nice facility.

Stayed in June 2024

The shower was a little rusted, the sheets were stained, the sofa smelled like previous guest may have had dog(s), all of the lights weren’t fully functional & a fire alarm scare at 11pm.

I like the police station next door.

Stayed in June 2024

Not the greatest area of the city but it’s right next to the police station so there was a police presence at all times they say they have a shuttle to and from the Air port this is in fact not true so that was disappointing and definitely inconvenient when your plane comes in at 9pm we never ate breakfast there because it was $20 a plate.

Rooms were nice and clean and it’s within walking distance from times square and lots of other places to see.

Stayed in May 2024

Nothing

Excellent location, large room

Stayed in June 2024

Restaurant menu was just Indian food, not many choices. They may include more general foods.

Breakfast was not included . Location wasgood

Stayed in May 2024

Luggage room doesn’t have entrance control, nor the use of an identification tag. It could be more organized is this aspect.

Family room is really big. The hotel has 5 elevators, and it’s an advantage because we didn’t have do wait long. Metro station is less than 3 min walk.

Stayed in May 2024

The breakfast and drinks at the bar far to expensive

Location good

Stayed in May 2024