The pillows smelled terrible! Kept me from sleeping. Literally dreamt of the stinky pillows. Please wash them!

Excellent location, friendly service, easy bag storage, right across the street from parking garage. Great shower.

Stayed in December 2023

Room was small. Having to go off the street to get a taxi to take us and our luggage to the ship.

Bed was super comfortable.

Stayed in November 2023

The breakfast was disappointing. The staff was nice, but cereal was all mixed and milk was not easily accessible. Would have been nice to have more options. Example, my kids (and I'm sure many kids) don't eat eggs with peppers so not much protein for them for a busy day in the city. Waffles were delicious. We paid $20 per person, which I thought was expensive for what we ate. The table in our room had a lamp on it, but the lamp's cord was too short to be plugged in so we couldn't use the lamp or the charging stations on it. The floor of the shower seemed really old and calcium built up. There were stains on our striped pillows.

The staff was pleasant. Front desk was helpful. We didn't call for more towels, but at around 8:30, someone came with extra supplies for us (towels, shampoo, etc). I thought that was nice, but kind of made me nervous (not expecting a knock at our door that late when my kids were sleeping). Front desk was willing to call me a cab to get to our show the next day.

Stayed in November 2023

Building is renovated from outside

Safe area next door to a police station Clean and comfortable

Stayed in November 2023

If you prefer wash clothes when you shower then you should bring your own. The rooftop area was closed.

The location and walk ability of the area to restaurants and sightseeing areas.

Stayed in November 2023

Good

Stayed in October 2023

Nothing really

Well located , very clean

Stayed in November 2023

The floors in the room could have been cleaner. The shower and bathroom could have been cleaner. It was very clear that there was no good cleaning done after the last person, just a quick wipe down and replacing the soaps. The breakfast was very little. Mine was included in what I paid, but I would not pay $20 for that breakfast. The hotel attendant told me I could take my van out of the garage to load my things and return it so I could walk around for the rest of the day and she was wrong the garage attendant said once I take it no matter what time I paid until, I have to pay again to return. The wifi was not great.

The room was nice looking, with a great location, and quick check-in. The parking garage was a convenient distance.

Stayed in November 2023

No secure bag check for early arrival. We didn’t want to leave bags to the honor system so upon arriving at 1 we had to hang around until 3 pm checking

They upgraded our room to a large suite and it was super roomy and comfortable. Location great for a quick trip.

Stayed in November 2023

The dude downstairs checking me in was kinda eh like pretentious but it was fine

It was super nice!! Best room I’ve stayed in. Had a mini fridge. Really nice view from the 14th floor.

Stayed in November 2023

something very specific: I found the shower tap difficult to manipulate. But that doesn't take away from the quality of the room.

We had an upgrade and we stayed at a family room. It was huge and super comfortable.

Stayed in November 2023

Breakfast was very strange – very poor setup, very mixed offerings, odd approach where we were expected to clear our own plates.

Really comfortable beds

Stayed in November 2023

Noisy

Yes

Stayed in November 2023

Seat space in the reception hall is very limited. No microwave in the room. Limited available outlets in the room

Room size is fine for 5 people. Location is great for Penn station and Flixbus midtown.

Stayed in October 2023

We had an issue with the air conditioning which took a couple days to rectify. I felt like they should have compensated us for this, but they did not.

Stayed in October 2023

No Free Breakfast

The it spacious and had two Bathrooms

Stayed in October 2023

Stayed on the drowns floor. Very noisy neighbours on the corridor. Luggage room was easy to use but not secure. Expensive for what it was.

Very close to Penn street station.

Stayed in September 2023

It would be good to have a a microwave in the room. Instead of going downstairs to reheat meals.

It would be good to have a a microwave in the room. Instead of going downstairs to reheat meals.

Stayed in October 2023

Not very clean under bed and behind cartoons

Location Size of the room and the bed

Stayed in October 2023

The breakfast was not good at all. Not fresh

stuff wore really good

Stayed in October 2023

The hotel was as expected for our price, the hotel breakfast however was subpar. It was not as advertised at all. The menu lists items that were not available at all. The menu implies there were items you could order. The ONLY option was a buffet, and that was a very limited selection. There was literally bread, and no toaster, cereal that was mixed together in containers. For a $20 additional breakfast fee they need to step it up.

The hotel was good, and the location was good for our itinerary! Our room was clean.

Stayed in October 2023

Mainly cost for a very short stay

Location is great to be in the heart of the city but a long way from our destination at Yankee Stadium.

Stayed in September 2023

Seemed like a lot for a one night stay

Breakfast was good and appreciated

Stayed in September 2023

There was a difficult customer in front of me when I checked out and I had to wait 10 minutes while he complained. It literally took me a minute to check out.

The location was an easy walk from the train station and easy access to restaurants and other areas in Midtown. The bedroom was a nice size for 4 of us, and the bathroom was huge by NYC standards. Everything was neat and clean and the room was quiet. Also, it's right by a police precinct, so we felt very safe walking around the area.

Stayed in September 2023

Expensive bar, mirror in wheelchair accessible bathroom was too high to use and room wasn’t completely‘accessible’

Clean

Stayed in September 2023