We did not like the luggage storage system. They did not have any tags to put on luggage and the room was overstuffed and unlocked so anyone could walk in and take anything.

We loved the location, overall comfortable room and adequate storage. Housekeeping staff was very nice

Stayed in December 2022

we were very happy with the size of the room that included 2 bathrooms and a balcony

Stayed in December 2022

No microwave. Food at the restaurant was terrible and expensive. Half of breakfast menu eas unavailable.

Spacious room with nice view.

Stayed in December 2022

Corners could have been cleaned better. Couldn't turn off the heating/ air con

Comfy beds, location

Stayed in December 2022

TV wasn't working. Tub would clog after shower

Location

Stayed in November 2022

condition of the facilities were a bit rough. live TV was poor quality reception.

Stayed in November 2022

Room is very dark as there is insufficient light. It takes 10-15 minutes for water to heat up for shower. The surroundings is quiet at night, as it is not along the busy main road.

It is okay for short stay. Airport shuttle service is available for a fee.

Stayed in November 2022

I liked how much space the room had, the walk-in shower, and the beds were pretty comfortable.

Stayed in November 2022

The refrigerator froze our food and was difficult to get into because of it's location. The hotel looks tired and needs a good cleaning and some upgrades to command the rates they are charging.

The room location (406) was good and for the small size of the room it worked out okay for 3 people.

Stayed in November 2022

Would have been nice to have a microwave, not a deal breaker though. Small reading lights over the beds would be nice as well. If there is ever a renovation planned, it would have been ideal if the toilet was not in the same room as the shower.

We loved that our whole family of seven could stay in one room. The beds were comfortable. Plenty of space to move around and house seven pieces of luggage. It was quiet at night. Nice to have a refrigerator.

Stayed in November 2022

The tv was not working I asked the front desk about it she said they are trying to fix it. We just signed into our Netflix account the tv never worked. The shower door didn’t close it opened both ways and it made the floor wet. The AC was to loud when it turned on.

I didn’t eat breakfast there. But the location was perfect if you are traveling using Penn station.

Stayed in November 2022

Everything was good but the shower drain was nasty

Stayed in November 2022

No water provided in the room and the bathroom was smaller than expected.

Clean, contemporary rooms. The hotel is located close to Penn station. Staff were very helpful.

Stayed in October 2022

My ONLY bad things to say is the "fire alarm testing" or what not happened at very weird times and on 2 separate occasions, also, on the last night around midnight my neighbors were being loud and super disrespectful. I called the front desk and manager on duty and no one answers the phone. It goes to a voicemail :(

I really loved the location! Lots of food and coffee shops a few blocks away. Right by Penn Station and MSG. Easy walk to Bryant Park and NY Library from there, too. I ordered food from downstairs twice, pleasantly surprised! There's plenty of space in lobby to lounge and eat, get a drink. Microwave and computers there as well. My room was tidied every day. Staff was helpful. All, in all, good experience, good location for solo travelers, groups or families. Will stay again!

Stayed in November 2022

Poor variety for breakfast. The reception staff is sometimes unkind. Terrible ticketing system for breakfast, you have to ask everyday, and we were refused once, despite of our reservation, receptionist just ignored it and send us with booking.com. Fortunately, after calling booking.com, they quickly contacted the hotel and fix the issue, but the next day everything started again :( Heating did not work.

Size of the family room, a big shower. Daily cleaning of the bedroom. Kindness of the staff who attend the breakfast.

Stayed in October 2022

Building work, scaffolding up street, building work early morning noisy, wasn’t informed this was going on. Room booked was theatre room, room allocated wasn’t the same room, showers were always cold, and minimal hot water !

Location ok close to subway and madison square gardens,

Stayed in October 2022

The room was comfortable and pretty

Stayed in October 2022

honestly I was worried based on the recent reviews. when we got to the hotel our room was out of service so they upgraded us to two joining rooms which was amazing! everything was clean and the front desk was very helpful! would stay again for sure!

Stayed in October 2022

The noise from other bedrooms, the lobby was small.

The space of the room, but it was an accecible one.

Stayed in October 2022

Hall cleanliness was poor. some of the facilities appeared worn. It took 15 minutes to get hot water in the shower.

Location is good. Beds and pillows were very good.

Stayed in October 2022

the shower did not have hot water. we let it run for at least 10 min. we had an early train to catch so there was no option to try to call up the help desk and deal with it. We did mention it to the front desk when we were checking out and were told that you have to run it for a bit first... which of course we did, and this info would have been helpful at the check-in - we would have tried out the shower then (we were in town for a concert and it was a very short stay - so the morning shower was the only one we would have taken).

the location was great, as was the room upgrade

Stayed in September 2022

The lobby was extremely hot when first arriving and I was disappointed when the luggage area was filled as I couldn't leave my bags in there after checking out.

The rooms were nice with everything you needed and the bathroom was especially roomy. The unlimited breakfast when served fresh was great too.

Stayed in October 2022

Poorly Staff customer Service at the front counter! Family and I arrived 10.30pm after 16 hours long haul flight, very tired! He wasn’t at all welcoming to overseas customers. We asked help with Wifi connection. he wasn’t helpful! There were 6 us in our room. had 2 coffee and milk pouches when asked if we could have more he refused said what they had were for others rooms! Cafe downstairs cash/eftpos not working properly. I guess I paid for what I got, and I booked for just a stay overnight place to rest close to Penn Station. I would book again next time I’m in New York but I totally advise that please hire friendly welcoming customer service at front desk service!!!

Beds were comfortable.

Stayed in October 2022

No air conditioner Last two days

Stayed in October 2022

The lady who was at the front desk was quite rude when I arrived, my phone way dying and I was asking if it was possible to use and outlet to charge my phone, I could have been asking for the Crown Jewels for how she looked at me. I also asked if I could leave my case with the consierge. I was told to just put it in the room storage area which at that point no one was manning so sot very safe

The room was nice and clean and the bed was comfortable. It was also nice to have a restaurant and bar on site, after a long day sightseeing it was nice as a lone female not to have to venture out after dark for food (it would have been better if the tables had been cleaned after breakfast there was syrup all over the table and it got on my clothing and iPad)

Stayed in September 2022