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  5. Reviews of Holiday Inn Express Tyler South by IHG

Reviews of Holiday Inn Express Tyler South by IHG This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

2421 East Southeast Loop 323, Tyler, TX 75701, United States

#13 of 34 hotels in Tyler

Guests' Choice

Review Score

Based on 233 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.6

  • Location

    8.7

  • Facilities

    8.1

  • Staff

    8.7

  • Value for money

    7.9

  • Free Wifi

    8.1

Verified guest reviews from real Bookers

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Showing 76 - 100

  • Reviewed: September 24, 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Standard King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Doesn't have smart TV.

    Great price. Clean room and facilities. Staff friendly.

    Stayed in September 2023

  • Reviewed: September 16, 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Standard King Room with Mobility Accessible Tub
    • Stayed 1 night
    • Submitted from a mobile device

    Everything

    Stayed in September 2023

  • Reviewed: September 7, 2023

    10
    This was the perfect weekend getaway spot for my daughter and me to relax one last time before my college classes and he
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    These are kind of trivial, but it was a little out of the way of the places we were visiting.. and there was no Texas waffle maker!… really, I have no serious complaints.

    It was incredibly clean and well stocked. I’ve never stayed in a hotel that offered to bring you any toiletry items you may have forgotten, including a RAZOR, complimentary! The staff was extremely friendly and helpful, and the hot breakfast each morning was delicious.

    Stayed in August 2023

  • Reviewed: August 26, 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted from a mobile device

    I asked for 2 queen beds and I was givin a room with a queen bed and a sofa bed, which had a dirty mattress

    Was fine

    Stayed in July 2023

  • Reviewed: August 8, 2023

    2.0
    Very Poor
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Musky small of the room and dirty carpet

    Close to my event.

    Stayed in August 2023

  • Reviewed: July 29, 2023

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    No air in bathroom and one of the ac units barely working rooms need to be fixed up and room service not so great and no water pressure took almost hour to fill jacuzzi tub

    Bed and pillows were soft and breakfast is great

    Stayed in July 2023

  • Reviewed: July 28, 2023

    10
    It was good. Met and exceeded my expectations
    • Leisure trip
    • Family with young children
    • King Room - Disability Access
    • Stayed 2 nights
    • Submitted from a mobile device

    A little expensive

    Very friendly staff. Very clean room.

    Stayed in July 2023

  • Reviewed: July 5, 2023

    10
    We will definitely be back
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    N/a

    The pool was open till 11

    Stayed in July 2023

  • Reviewed: July 3, 2023

    2.0
    Short sweet but not to the point
    • Business trip
    • Couple
    • Standard Room
    • Stayed 2 nights

    It's a false advertising this was not a studio suite. The desk area is not the type of the scare you need when you're coming in traveling for work. The Wi-Fi was not working at all. If he just wanted a basic stay and you're just passing by town to sleep the night then that's the room for you.

    Stayed in June 2023

  • Reviewed: June 28, 2023

    5.0
    Fair
    • Leisure trip
    • Couple
    • Standard Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Bugs in our room and shower not working

    Stayed in June 2023

  • Reviewed: June 22, 2023

    4.0
    While this location was positive overall, dirty bedding is never acceptable
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    One of the beds in our room had sand and dirt between the sheets. Clearly it had been used and the sheets not changed. By the time we were ready for bed we did not want the inconvenience of a new room or room service

    .the woman that works in the breakfast area takes her job very seriously and it shows. The area was very clean and she was on top of it. She would grab a crumb before it hit the countertop.

    Stayed in June 2023

  • Reviewed: June 19, 2023

    1.0
    horrible experience and I will never stay at another Holiday Inn or recommend it
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    The room was dirty and maintenance needs to be kept up,at this time maintenance is very poor. I was overcharged and now I have to dispute the charge with my bank. I was not given the rate for the event I was in town for.

    Good Location very convenient to get to everything like shopping, food, and entertainment.

    Stayed in June 2023

  • Reviewed: June 19, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Love everything staying here

    Stayed in June 2023

  • Reviewed: May 2, 2023

    3.0
    not the best
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    the room had not been properly cleaned in a long time. a sock was left on the floor, food and big dust bunnies were around the bed. the a/c unit smelt musty.

    it was easy to find

    Stayed in April 2023

  • Reviewed: April 18, 2023

    10
    Will Be Back
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Very spacious and comfortable! Location was great!

    Stayed in March 2023

  • Reviewed: April 15, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard King Room with Sofa Bed
    • Stayed 1 night

    everything! location, rooms and the friendly staff. The breakfast is amazing

    Stayed in March 2023

  • Reviewed: April 13, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 1 night
    • Submitted from a mobile device

    The ladies at the front desk were so nice and helpful. It was just nice to see someone with such a great attitude.

    Stayed in March 2023

  • Reviewed: April 6, 2023

    10
    It was clean and comfortable
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Comfortable

    Stayed in April 2023

  • Reviewed: April 2, 2023

    1.0
    I'm not happy and wil not book here again l
    • Family with young children
    • Standard Corner King Room
    • Stayed 1 night
    • Submitted from a mobile device

    I bought a room with a jacuzzi, and the Jacuzzi Was not working at all the front desk 🙄 knows about this and is selling rooms, with false amenities.

    The breakfast was great

    Stayed in April 2023

  • Reviewed: March 20, 2023

    3.0
    The room was clean. The bed was comfortable. The AC vibrated made noise all night. I was very tired
    • Leisure trip
    • Solo traveler
    • Standard King Room with Mobility Accessible Tub
    • Stayed 1 night
    • Submitted from a mobile device

    All around good

    Stayed in March 2023

  • Reviewed: March 20, 2023

    10
    Overall great stay.
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    The jets in the jacuzzi tubs not working.

    It wasn’t too far from anywhere we wanted to go.

    Stayed in March 2023

  • Reviewed: March 12, 2023

    5.0
    The staff was really nice but the rooms and quality could’ve been better for the price
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    phone in the room didn’t work, not enough towels, no sheets or pillows for the sleeper sofa, the bed had a very bad sunken spot in it, the sleeper sofa was nasty and one of the towels in the bathroom had stains on it.

    location

    Stayed in March 2023

  • Reviewed: March 2, 2023

    1.0
    nonexistent
    • Leisure trip
    • Couple
    • Standard King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    The hotel was booked in error and within minutes I contacted booking.com who tried to help me in anyway they could but it was up to the property to refund the money. I called the hotel and was told by Tracy I didn’t have a room and booking.com would have to refund the money. What it came down to is that the hotel would not refund the stay and charged me anyways when Booking.com and myself reached out to them for the refund. I will never book here again and will let everyone I know not to book here. I have spent money staying there before and thought they would have the decency to refund it since it was caught within minutes of booking. I use Booking.com for all of my vacations and will continue to use them since I have always been pleased. The hotel itself will not see me again and needs to do better when it comes to customer service.

    Stayed in February 2023

  • Reviewed: February 15, 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Standard Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Breakfast was good. Location great

    Stayed in February 2023

  • Reviewed: January 16, 2023

    5.0
    Fair
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    restroom light was very very dim also when turning shower knob to hot it would make a loud screeching noise so shower wasn’t very pleasant.

    clean rooms& breakfast was good.

    Stayed in January 2023

Showing 76 - 100

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