2421 East Southeast Loop 323, Tyler, TX 75701, United States
#13 of 34 hotels in Tyler
Guests' ChoiceBased on 233 hotel reviews
8.1Cleanliness
8.5
Comfort
8.6
Location
8.7
Facilities
8.1
Staff
8.7
Value for money
7.9
Free Wifi
8.1
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Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
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End of dialog contentReviewed: September 24, 2023
Marilyn
United StatesDoesn't have smart TV.
Great price. Clean room and facilities. Staff friendly.
Stayed in September 2023
Reviewed: September 16, 2023
Carlos
United StatesEverything
Stayed in September 2023
Reviewed: September 7, 2023
Williams
United StatesThese are kind of trivial, but it was a little out of the way of the places we were visiting.. and there was no Texas waffle maker!… really, I have no serious complaints.
It was incredibly clean and well stocked. I’ve never stayed in a hotel that offered to bring you any toiletry items you may have forgotten, including a RAZOR, complimentary! The staff was extremely friendly and helpful, and the hot breakfast each morning was delicious.
Stayed in August 2023
Reviewed: August 26, 2023
Raven
United StatesI asked for 2 queen beds and I was givin a room with a queen bed and a sofa bed, which had a dirty mattress
Was fine
Stayed in July 2023
Reviewed: August 8, 2023
Lilia
United StatesMusky small of the room and dirty carpet
Close to my event.
Stayed in August 2023
Reviewed: July 29, 2023
Cheyenne
United StatesNo air in bathroom and one of the ac units barely working rooms need to be fixed up and room service not so great and no water pressure took almost hour to fill jacuzzi tub
Bed and pillows were soft and breakfast is great
Stayed in July 2023
Reviewed: July 28, 2023
Russell
United StatesA little expensive
Very friendly staff. Very clean room.
Stayed in July 2023
Reviewed: July 5, 2023
Jasmine
United StatesN/a
The pool was open till 11
Stayed in July 2023
Reviewed: July 3, 2023
1prune
United StatesIt's a false advertising this was not a studio suite. The desk area is not the type of the scare you need when you're coming in traveling for work. The Wi-Fi was not working at all. If he just wanted a basic stay and you're just passing by town to sleep the night then that's the room for you.
Stayed in June 2023
Reviewed: June 28, 2023
Sydney
United StatesBugs in our room and shower not working
Stayed in June 2023
Reviewed: June 22, 2023
Mark
United StatesOne of the beds in our room had sand and dirt between the sheets. Clearly it had been used and the sheets not changed. By the time we were ready for bed we did not want the inconvenience of a new room or room service
.the woman that works in the breakfast area takes her job very seriously and it shows. The area was very clean and she was on top of it. She would grab a crumb before it hit the countertop.
Stayed in June 2023
Reviewed: June 19, 2023
Edward
United StatesThe room was dirty and maintenance needs to be kept up,at this time maintenance is very poor. I was overcharged and now I have to dispute the charge with my bank. I was not given the rate for the event I was in town for.
Good Location very convenient to get to everything like shopping, food, and entertainment.
Stayed in June 2023
Reviewed: June 19, 2023
Virginia
United StatesLove everything staying here
Stayed in June 2023
Reviewed: May 2, 2023
Jessica
United Statesthe room had not been properly cleaned in a long time. a sock was left on the floor, food and big dust bunnies were around the bed. the a/c unit smelt musty.
it was easy to find
Stayed in April 2023
Reviewed: April 18, 2023
Christine
United StatesVery spacious and comfortable! Location was great!
Stayed in March 2023
Reviewed: April 15, 2023
Connie
United Stateseverything! location, rooms and the friendly staff. The breakfast is amazing
Stayed in March 2023
Reviewed: April 13, 2023
Kasey
United StatesThe ladies at the front desk were so nice and helpful. It was just nice to see someone with such a great attitude.
Stayed in March 2023
Reviewed: April 6, 2023
Betty
United StatesNothing
Comfortable
Stayed in April 2023
Reviewed: April 2, 2023
April
United StatesI bought a room with a jacuzzi, and the Jacuzzi Was not working at all the front desk 🙄 knows about this and is selling rooms, with false amenities.
The breakfast was great
Stayed in April 2023
Reviewed: March 20, 2023
Greg
United StatesAll around good
Stayed in March 2023
Reviewed: March 20, 2023
Miranda
United StatesThe jets in the jacuzzi tubs not working.
It wasn’t too far from anywhere we wanted to go.
Stayed in March 2023
Reviewed: March 12, 2023
Jacklyn
United Statesphone in the room didn’t work, not enough towels, no sheets or pillows for the sleeper sofa, the bed had a very bad sunken spot in it, the sleeper sofa was nasty and one of the towels in the bathroom had stains on it.
location
Stayed in March 2023
Reviewed: March 2, 2023
Brette
United StatesThe hotel was booked in error and within minutes I contacted booking.com who tried to help me in anyway they could but it was up to the property to refund the money. I called the hotel and was told by Tracy I didn’t have a room and booking.com would have to refund the money. What it came down to is that the hotel would not refund the stay and charged me anyways when Booking.com and myself reached out to them for the refund. I will never book here again and will let everyone I know not to book here. I have spent money staying there before and thought they would have the decency to refund it since it was caught within minutes of booking. I use Booking.com for all of my vacations and will continue to use them since I have always been pleased. The hotel itself will not see me again and needs to do better when it comes to customer service.
Stayed in February 2023
Reviewed: February 15, 2023
Lita
United StatesBreakfast was good. Location great
Stayed in February 2023
Reviewed: January 16, 2023
Jesus
United Statesrestroom light was very very dim also when turning shower knob to hot it would make a loud screeching noise so shower wasn’t very pleasant.
clean rooms& breakfast was good.
Stayed in January 2023
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