Requested a corner room with a view of union square. They gave us a corner room opposite union square on a lower floor. View wasn’t as great as anticipated

Our room was very large for a NYC hotel Nice to have the space since we were there for 6 nights Was an excellent location close to lots of restaurants and shops Loved union square and the energy Easy walking to many other happening neighborhoods in all directions

Stayed in January 2025

There was some gunge left in the shower that wasn't cleaned. The restaurant was out of commission for refurbishment which was disappointing.

The decor has been amazing and extremely comfortable. Location in the city is good.

Stayed in March 2025

The renovation aspect. Limited the access we had to the hotel amenities.

Great location, comfortable rooms and friendly staff, except the breakfast person who gave my daughter a hard time for grabbing our pastries and coffee in the morning. It was my daughters and I staying in the room but we would send one person down every day to grab our breakfast. And he gave her a difficult time. Didn't appreciate that.

Stayed in March 2025

Refrigerator is not working.. if i want to use it, i have to call

A spacious & unique room, great customer service

Stayed in March 2025

restaurant/dining area was still under construction so not open. The hotel did provide complimentary croissant and coffee to-go in the lobby in the morning though.

Room was a comfortable size, clean and quiet. Nice lighting, bedding, toiletries.

Stayed in March 2025

The absence of the room service

Location and friendly staff

Stayed in January 2025

The restaurant was closed for renovations and they made no plans to have alternate room service other than offering complimentary coffee and croissants at a lobby station

Location

Stayed in January 2025

- no onsite dining - noisy on the lower floors (on the Park Ave South side)

- newly renovated rooms - excellent gym - front desk staff (Margie)

Stayed in December 2024

For a new renovation, just completed the toilet seat was falling off, and the shower door is a bit cumbersome to close so water leaks. But house keeping for daily service plus turn down was fantastic.

Perfect location 20-30mins walk to most areas in most directions. Extremely helpful staff, and the small team of 3 that manages the "Whatever/Whenever" phone service is a credit to the hotel. They went above an beyond to organise our crumble cookie review. (don't forget to tip these guys, they are not customer facing, but work so hard, so often get overlooked, in my opinion). The communal areas will be stunning when the State City permit comes through, thank you staff member Cici for showing me these areas, the renovation is stunning. Also as the restaurant wasn'y yet open for breakfast, the provision of daily pastries was fresh and delicious. This was a great service.

Stayed in December 2024

Elevator broke while we were there. Only 1 working elevator during majority of the stay, but only was difficult once to get an elevator. Staff accompanied us to side elevators afterwards.

Comfortable beds. Very nice staff. Clean and spacious room

Stayed in October 2024

The curtain doesn’t close all the way in my room, and the staff doesn’t seem very professional, took too long to check me in. Their attitude is nice tho.

The location is very central, close to subway. The room looks new and is a decent size for Manhattan.

Stayed in October 2024

The room was spacious, it had a great view and was a perfect location for our plans at the marina.

Stayed in October 2024

Nothing that comes to mind.

Was perfectly located for everything we were doing over our visit. The space in the room worked well for the two of us.

Stayed in September 2024

Still no lounge areas to relax

Refurbished bedrooms and decor . Location Complimentary pastries and coffee

Stayed in August 2024

The light fixture controls were a little difficult to reach. The charging plugs were great, but I didn't see them at first, no power indicator lights.

Everything was super comfortable. View of park was a little limited but closeness to other room was more important. The room was spacious. The shower was great. I did let water run so it would warm up.

Stayed in August 2024

Sad that the rooftop bar was not open yet. The rooms were neat and cleanish there was dust and dirt buildup on window sills and room base boards. Some of the furniture was chipped and worn even though they advertised renovated rooms.

Great location, close to subway station and restaurants in the area. The size of the room was large for NYC standards and great city view from our room.

Stayed in July 2024

Deskw as understaffed for check in time. Took the sole employee way too long to call and ask for help Duvet was way too warm. Disappointed that restaurant and sitting room appeared to be close all weekend. That should have been posted.

Manager helpful. Room very nice.

Stayed in May 2024

Observation deck was closed

Stayed in April 2024

the hotel facilities were closed for renovations, no bar or restaurant

room was good in size, beds were large and comfortable, gym was excellent

Stayed in April 2024

Sadly it was under massive renovation and they did not have a lounge set up for guests nor a place to sit and order a drink. In such a large hotel they could have carved out a business room for that. They did have coffee and danish so that was appreciated.

Love the location, staff, our room.

Stayed in December 2023

Well the hotel is under renovation so it was hard to rate the facilities but we had the best stay. Gabriella went above and beyond for us. The staff we SO nice and helpful. I will come back because the services was exceptional. The newly renovated rooms are excellent.

Stayed in November 2023

1. Bathroom is too old, faucet is almost unworkable 2.No night light in the room

1.Bed is comfortabke. 2. Location is great. 3.Staffs are very helpful.

Stayed in April 2023

Dated. Looking forward to completion of the renovation. The rooms desperately need it. The chair is not comfortable. Room is dark. The curtains don’t stay all the way open so it blocks the light from 1/3 of the window. Hallways dark. The value of the room was a bit pricey considering that there were really no amenities in the hotel.

Great location with plenty of bars & restaurants in the area. Close to NYU, can walk 20 mins north or south to Soho or Chelsea area. Great size room. Clean. Comfy bed.

Stayed in April 2023

Restaurant being renovated - once done will be an amazing place.

Very good room on high floor. Staff amazing and so helpful.

Stayed in February 2023