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  5. Reviews of Best Western Plus Appleton Airport Mall Hotel

Reviews of Best Western Plus Appleton Airport Mall Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1565 N. Federated Drive, Appleton, WI 54913, United States

#12 of 25 hotels in Appleton

Guests' Choice

Review Score

Based on 418 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.5

  • Location

    9.1

  • Facilities

    8.1

  • Staff

    8.6

  • Value for money

    8.2

  • Free Wifi

    9.0

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Showing 76 - 100

  • Reviewed: July 11, 2022

    9.0
    Wonderful
    • Business trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted from a mobile device

    Unhealthy choices...processed eggs etc

    Stayed in July 2022

  • Reviewed: July 9, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Only negative is no daily housekeeping.

    Nice breakfast. Very quiet location.

    Stayed in July 2022

  • Reviewed: July 8, 2022

    9.0
    Toilet leaked all night. Shortest toilet I ever saw in my life
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Disability Access
    • Stayed 1 night
    • Submitted from a mobile device

    N/A

    Left early before breakfast

    Stayed in July 2022

  • Reviewed: June 25, 2022

    9.0
    overall happy with our stay. there was bad weather around our hotel during our stay but we were safe
    • Leisure trip
    • Couple
    • King Room
    • Stayed 4 nights

    breakfast is supposed to start at 6 a.m but on one day waffle batter was out and woudn't be delivered until 7 a.m which is too late for us because we have to check into the ballpark very early

    very comfortable bed, nice staff, close to timber rattlers baseball facility. beautiful building

    Stayed in June 2022

  • Reviewed: June 20, 2022

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • King Suite with Whirlpool
    • Stayed 2 nights

    The air conditioner could have worked, I had to get a box fan from the check in area, also they need a clock with a radio if possible, good thing I brought my own

    The breakfast was great, good selection, its nice they change it up the next day for selections on the hot side

    Stayed in June 2022

  • Reviewed: June 16, 2022

    8.0
    Comfortable
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Convenience

    Stayed in June 2022

  • Reviewed: June 13, 2022

    9.0
    Fantastic
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    would have been nice if breakfast was ready at 6 instead of 7.

    very clean and great location

    Stayed in June 2022

  • Reviewed: June 10, 2022

    8.0
    Very happy with location, friendliness of staff, clean rooms, quiet hotel. Good coffee.
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 4 nights

    The toilet had rust streaks which I mistook for unclean toilet.

    Stayed in June 2022

  • Reviewed: May 31, 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • King Suite with Whirlpool
    • Stayed 2 nights
    • Submitted from a mobile device

    Air conditioning was not working making it very uncomfortable

    Stayed in May 2022

  • Reviewed: May 25, 2022

    7.0
    More positives than negatives
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Disability Access
    • Stayed 3 nights
    • Submitted from a mobile device

    See message above

    Cleaning staff was very nice. We had stayed 3 days and was a little surprised extra towels weren't in the room to fit our accomadations. I know you can call down to the front desk if needed. The wifi wasn't working for the first day and 1/2 off our stay. This was hard to get any work done on my end. The beds were nice! Clean room. The pool could use a good vacumn as there was debris at the bottom. Didn't get a chance to try the breakfast but it seemed like there were many options.

    Stayed in May 2022

  • Reviewed: May 7, 2022

    9.0
    Wonderful
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was a bit disappointing…only hot item other than waffles was some sort of potatoes and sausage mixture…. no eggs🙁

    well furnished clean and comfortable pleasant staff

    Stayed in May 2022

  • Reviewed: May 1, 2022

    7.0
    short, easy stay. decent location. easy parking
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    room next door was extremely loud at night

    friend of a friend

    Stayed in April 2022

  • Reviewed: April 15, 2025

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Hot tub didn't work at all, our toilet was all wobbly... frig didn't work, in-room coffee didn't work. AND.... the lady checking us in was so rude!

    Beds were comfortable

    Stayed in April 2025

  • Reviewed: April 13, 2025

    4.0
    Very disappointing, nothing seemed well maintained
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Disability Access
    • Stayed 1 night
    • Submitted from a mobile device

    Bed wasn't comfortable, the plumbing fixture in the shower was broken, the hot tub jets were not working and the hot tub was really dirty.

    Location, availability, continental breakfast

    Stayed in April 2025

  • Reviewed: April 13, 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Subject: Feedback Regarding Room 219 – Best Western Stay Upon arriving at Best Western for our stay, we were warmly greeted by a very friendly front desk staff member, which made for a great first impression. After checking into Room 219, I took a moment to inspect the beds to ensure everything was clean and up to standard. One bed appeared to be properly made with clean linens; however, the second bed had visible concerns. The fitted sheet contained several strands of hair and noticeable stains, and one of the pillowcases had what appeared to be dried bodily fluids, possibly boogers. As a former Executive Housekeeper, I understand the importance of maintaining a clean and sanitary environment, and I make it a habit to check linens wherever I stay. Outside of the bedding issue, the rest of the room appeared to be fairly clean and in good order. I chose to go down to the front desk to kindly request a fresh set of sheets without mentioning what I had found, as I understand the front desk staff is not directly responsible for housekeeping. I’m sharing this feedback with hopes it can be used constructively to ensure all guest rooms are thoroughly inspected moving forward. Thank you for your time and attention. Sincerely, Crystal Tyler

    Stayed in April 2025

  • Reviewed: April 2, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Hot tub not usable

    Excellent breakfast

    Stayed in March 2025

  • Reviewed: March 26, 2025

    6.0
    Good price, nice staff.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    The room keys didn’t work all the time. Would have to go to the front desk to have them fix it. The pool had hair floating on top of it. Didn’t seem like it was being filtered correctly.

    The staff were helpful. Room was big.

    Stayed in March 2025

  • Reviewed: March 24, 2025

    10
    Family time
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Disability Access
    • Stayed 1 night
    • Submitted from a mobile device

    The coffee bar was great.. But all I could find was decaffeinated coffee pods. I need my caffeine.. lol..

    Very clean! Had a great hot breakfast lots of different choices.

    Stayed in March 2025

  • Reviewed: March 19, 2025

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Cleanliness, Beds were uncomfortable, pillows unsupportive and Hot Tub was terribly dirty and the jets didn't work hardly at all.

    Staff

    Stayed in March 2025

  • Reviewed: March 9, 2025

    3.0
    I won't stay there again
    • Business trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    The street lights outside the building are pointed straight at the building flooding the rooms with bright obnoxious light. We had to have the shades drawn all night.

    Stayed in February 2025

  • Reviewed: February 16, 2025

    1.0
    Dirty moldy yuck
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The room was filthy it had trash under the edges of the beds the bathroom floor was caked with dirt the shower still had someone else's black hair in it and the shower curtain was covered in mold The hot tub jets didn't work and it was so filthy we got out after 3 minutes because there were chunks of hair and other things floating in it the pool floor is falling apart and has chunks of floor laying all over the bottom

    Stayed in February 2025

  • Reviewed: February 1, 2025

    10
    I would stay at this hotel anytime
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing I can think of

    This was the best tasting breakfast I’ve had at a hotel in years great variety

    Stayed in January 2025

  • Reviewed: February 1, 2025

    5.0
    It appears modernized…
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    This place is in rough shape. It appears fairly modernized yet the table tops are cracking, there was a large unfinished patch of drywall in the bathroom and joint compound basically throughout the room. The pool area seems nice but up close is aging, cracks, large chunks missing in the pool floor liner…. Just not great. The confounding part is it wasn’t busy and I could count on one hand the guests, why would you stick us in a room that’s basically under construction.

    Stayed in January 2025

  • Reviewed: January 15, 2025

    10
    Excellent Service, Location, and Accommodations
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Clean, upscale decor, comfortable, lovely staff.

    Stayed in December 2024

  • Reviewed: January 7, 2025

    10
    A great value with a nice, helpful staff. Exceeded our expectations.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Location was perfect. Breakfast was very good and the friendly employee working the breakfast area on the weekend is just awesome. Makes you feel welcome!

    Stayed in January 2025

Showing 76 - 100

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