Nice view, great sauna and swimming pool!

Stayed in April 2025

Nothing. Everything was perfect.

Beautiful building and stunning heated infinity pool at the top floor. Kindness of the staff. Close to international airport.

Stayed in April 2025

This is a new hotel with elegantly designed and comfortable rooms, with great customer service, exceptional breakfast, attached to a luxurious mall and less than 30 minutes away drive from main attractions and the airport.

Stayed in March 2025

Lounge staff super helpful, personable and accommodating. Couldn’t have been more looked after. Room facilities great.

Stayed in February 2025

Great staff and very professional managers. Pity I don’t remember names but they were super helpful!! Keep it that way :)

Stayed in January 2025

The hotel is quite far from downtown but closer to the airport.

The hotel is super clean and comfortable. The view to the lake is spectacular. The staff is friendly. The location adjacent to the shopping mall is a huge plus.

Stayed in January 2025

Quite far from town center

Brand new hotel, run professionally by Lotte. Conveniently located on top of a shopping mall.

Stayed in January 2025

No food was available in the hotel until 8am when the restaurant opened. So no coffee either. That was disappointing when you woke up at 6am.

Staff is very welcoming upon arrival and throughout our stay. Our rooms were spacious, clean and very cozy. The hotel and the rooms are exactly as the pictures on the website here and others! The location was excellent. The spa was able to fit us in it last minute. We stayed December the week after Christmas. Loved the lighting being able to dim and the bathroom showers and bathroom area was very elegant. Loved the shampoo, conditioner and body wash products and cents!!

Stayed in December 2024

The hotel was exceptional. Immaculately clean, great facilities and wonderful staff.

Stayed in January 2025

Too less family room

New n clean

Stayed in December 2024

The service for shirt and pants pressing was disappointing. There were still crease lines when it was returned and they were not return on time as promised. To improve on this. The Mall below was decent but could be better with more branded selections. The communication barrier was still an issue.

Room service was excellent. Friendly staff. Check-in and check out was easy.

Stayed in November 2024

The duvet are a little too thick and make it difficult to control the air con.

The facilities, breakfast and cleanliness

Stayed in December 2024

Great facility. I should have got breakfast included next time!

Stayed in November 2024

very nice facilities we enjoyed the pool, indoor golf and cocktail bar. Rooms were very nice and clean.

Stayed in September 2024

It wasn’t a problem for us, but the hotel is not located near the old city.

Amazing rooftop pool, a great bar and restaurant and overall exceptional staff. The rooms are modern and very comfortable

Stayed in July 2024

Didn’t love that the sink is in the room instead of the bathroom but that is the only thing we didn’t like. Everything else was perfect.

The room was great! Had a lovely anniversary surprise waiting for us. We stayed on the executive floor and enjoyed the food and drink provided. Definitely one of the best buffet breakfast’s we’ve had. The staff were excellent and very personable. The bed was extremely comfortable and facilities excellent. We enjoyed the rooftop pool, gym and sauna. Highly recommend and we’ll be back.

Stayed in August 2024

The rooms are very small! In some rooms the sink is inside the room and not in the bathroom itself!! The staff are bad, unfriendly and unhelpful.

The hotel is new and modern, located on the lake and there is a shopping mall underneath! The breakfast was excellent and had many options.

Stayed in August 2024

Quiet and relaxing, warm colors suitable for rest, Very convenient connection to the shopping area, Staff very Enthusiastic and friendly, GYM room and swimming pool facilities are very good.

Stayed in July 2024

the amazing facilities

Stayed in July 2024

There was only one thing I didn't like, when they called me a taxi. The taxi driver wasn't serious and went for a large route. I know this because I live in Hanoi and I know the way. Also, I used other taxis to go to the same place and always paid 70k, whereas this time I had to pay 160k. Being such a nice hotel, they should be careful with the taxi drivers they call for their customers.. my advice is ask them to call a taxi from the company Taxi123.

The hotel in general is great. New, comfortable, and a great pool at the rooftop with a beautiful view to the lake. Nice rooftop bar, great playground for the kids, and other facilities. All excellent! Also, direct access to the Mall which has a lot of options for eating and shopping. The location is great because just 20/30m from the airport and near west lake to go by foot. Finally, all the amenities in the room are great.

Stayed in June 2024

The hotel has an impressive design style, relaxing and peaceful color tones, The bed is comfortable and clean.

Stayed in June 2024

The room was rather small. The sanitary packs were not available in the room, need to request it all times, menu variation for breakfast need to be more variatives.

The staff were friendly and helpful. The receptionists are very helpful. Love staying in this hotel. The concierge guy “Erick” was really helpful and gave us a satusfactory service. We will definetly come back to stay in this hotel for our next visit.

Stayed in June 2024

The bathroom area is too small. There is a shower, tub, and bathroom stall in a very limited area. The (very small) sink is outside that area, in the immediate foyer or bedroom area. There isn't enough storage space to unpack your clothes. I question the value for many as breakfast wasn't included.

The hotel is located in a good area; directly next to Lotte Mall and near Westlake.

Stayed in May 2024

Swimming pool closed

N/A

Stayed in May 2024