Breakfast was excellent and the location was perfect.

Stayed in April 2025

On busy corner could get noisy at times but nothing too bad

The staff were amazing ..! So lovely nothing was a problem

Stayed in April 2025

Unfortunately on the day of travel we were informed of a problem with our room in a sister hotel. To be fair they offered us a room at this hotel which was in the Old Quarter so great for walking to places but a nightmare for taxis to take/pick up From . Beware if you have any tours booked. On our arrival we were assigned a room so settled in but then had to move because they had assigned us the wrong room. We were not happy as very tired from travelling but the staff were very apologetic and did their best. From then on all was good , staff were very obliging and friendly.

Stayed in April 2025

Perfect location. Comfortable room, no frills, but at an unbeatable price.

Stayed in March 2025

Great location on Hang Bong street. So close to Train Street. Room was spacious and had street view and balcony to sit and view the madness below.

Stayed in April 2025

Very small pool on roof.

Great hotel, very convenient for Train Street and many shops and restaurants. We stayed in a room with balcony which was very spacious but faced onto the main road so if you don't like traffic noise be mindful. We didn't mind. Good breakfast in lobby. The thing that made the hotel so good were the staff so helpful and accommodating.

Stayed in March 2025

Handy location though a bit noisy Great breakfast Friendly and helpful staff

Stayed in March 2025

The Hotel is in a great spot and staff is very helpful. Especially Daff vas very helpful. Got os great tickets for a show and helping us with getting transport to the airport.

Stayed in March 2025

Staff were so nice and friendly. Not pushy at all about selling tours. Breakfast was good and varied each morning. Only negative is rooms a bit dated.

Stayed in March 2025

Daff advised me well and organised trips to Halong Bay and Ha Giang Loop. Jerry & Nam made sure our stay smoothly. Thank you all for making my stay in Hanoi great!

Stayed in February 2025

Nothing

Amazing gem of a hotel on outskirts of the old quarter. Rooms were spacious; ours had a king size & single bed; we had a Fridge stocked with beer, and soft drinks payable, hairdryer & kettle in room, there was complimentary tea, coffee and water and snacks were in room payable if you wanted. Great breakfast was served in the lobby between 6.30am.and 10am and eggs and some other dishes were cooked fresh to order. All Staff were amazing from the trainees and bell boys to Mr Jerry, Tracy and Macie on reception. I would highly recommend due to the staff, quality of service, breakfast and great stay experience. Thank you!

Stayed in January 2025

If you’re coming to Hanoi expecting peace and quiet, think again—this city is full of life, energy, and, yes, noise. If you’re looking for a quiet getaway, Hanoi might not be the place—but if you want to immerse yourself in an exciting, dynamic city and still have a comfortable place to rest, this hotel is a great choice

I recently stayed at San Palace and had an amazing experience. From the moment I arrived, the staff went above and beyond to make me feel welcome. They were incredibly helpful, offering great recommendations for local restaurants and attractions, which made exploring the area so much easier. The room was much larger than I expected, with plenty of space to relax after a long day of sightseeing. It was clean, well-maintained, and had all the amenities I needed for a comfortable stay. What impressed me most was the incredible value for money. Given the quality of the stay, the price was unbeatable. I would highly recommend this hotel to anyone looking for a comfortable, convenient, and budget-friendly stay. I will definitely be returning

Stayed in March 2025

Great location, friendly and helpful staff. We even got upgraded to a balcony room which was lovely. Unfortunately, we only stayed 1 night in the end due to flight delays, but we would 100% recommend.

Stayed in March 2025

Great location. Staff were very good and assisted us with booking trips and local places

Stayed in March 2025

Nothing

Excellent location. Very near train street. With lots of eateries in walking distance. The staff were all super helpful. Breakfast was good. The room is clean, and the bed is comfortable. A special call out to Daff, who arranged some overnight tours for me.

Stayed in March 2025

Great location! Right around the corner from train street, a short walk to Hoan Kiem Lake and loads of great places for coffee and food around.

Stayed in March 2025

Not a criticism but two key cards given at arrival

Staff were beyond lovely and accommodating! The hotel is on a road in Hanoi however the room was quiet once the windows were shut! Great location and lots of options for breakfast.

Stayed in March 2025

Nothing

The staff were excellent very helpful and pleasant to communicate with. Nice roof top bar hotel in a good location

Stayed in March 2025

The position of this hotel is on a very busy junction so it can be noisy. We were given a room at the back, away from the road, which helped a lot, though traffic noise as still a bit of an issue.

Good breakfast. Location is great, very central. The staff were all really friendly, polite and helpful

Stayed in March 2025

Breakfast area is too small and right beside reception No sky bar as advertised.

Location is very good. Staff were so helpful.

Stayed in March 2025

Small bathroom

Excellent service

Stayed in January 2025

Breakfast can be more variety. But because of the small size of the hotel it was good.

Very kind personel! Very pleasent to arrive first day.

Stayed in March 2025

Staff were great

Stayed in March 2025

Location was great and the staff were excellent

Stayed in March 2025