Reviews of Pan Pacific Hanoi This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
1 Thanh Nien Road, Ba Dinh, 10000 Hanoi, Vietnam
#389 of 981 hotels in Hanoi
Guests' ChoiceReview Score
Based on 266 hotel reviews
8.6Score breakdown
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Cleanliness
8.8
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Comfort
8.9
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Location
8.6
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Facilities
8.5
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Staff
9.0
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Value for money
8.2
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Free Wifi
9.3
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Reviewed: April 8, 2025
Jan
South Africa62 Reviews15 helpful votes10“Stylish and comfortable 5 star hotel on West Lake, Hanoi”- • Leisure trip
- • Couple
- • Pacific Club Room
- • Stayed 4 nights
- • Submitted from a mobile device
Nothing
I spent 4 nights in a Pacific Club Room (with Executive lounge access) Although the hotel is a couple of years old, my room and bathroom were in tip top condition. Everyday I enjoyed the included afternoon tea, while in the evenings those present enjoyed tasty snacks with a large selection of wine, beer and other drinks to choose from. What impressed me the most, was the personal attention given to me by the hostesses, Zen and Linh amongst others who ensured that I received the required service and snacks promptly. The Pan Pacific hotel is right on West Lake. Hop on Hop Off buses stop near the hotel. There are several mini markets, pharmacies, beauty and massage shops nearby. It is safe to walk around the hotel day or night. Very important is the fact that the rooms are soundproof. I slept like a happy baby every night. The views from the Summit on the 20th floor are almost overwhelming( when the weather is not foggy😇) I also visited the sauna and jacuzzi on the 4th floor, on 2 occasions.
Stayed in April 2025
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Reviewed: April 5, 2025
Glynis
United Kingdom10 Reviews8.0“Perfect hotel for what we needed.”- • Leisure trip
- • Travelers with friends
- • Deluxe Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
Good location nice hotel but expensive restaurant
Stayed in February 2025
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Reviewed: March 30, 2025
Jimmy
Australia4 Reviews8 helpful votes10Exceptional- • Leisure trip
- • Couple
- • Pacific Club Room
- • Stayed 2 nights
Nothing
Everything was faultless and the staff were all exceptional
Stayed in March 2025
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Reviewed: March 12, 2025
Rajat
India1 review9.0“Good stay overall, minute misses here and there”- • Couple
- • Premier Lake View Room
- • Stayed 5 nights
- • Submitted from a mobile device
Breakfast menu was the same across 5 days
Great pool, good view from the room, very professional spa therapists.
Stayed in March 2025
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Reviewed: February 25, 2025
Karen
United States32 Reviews10“would recommend”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
nice rooms and great service
Stayed in January 2025
-
Reviewed: February 21, 2025
Sutas
Thailand1 review9.0“4day 3night with Pan Pacific”- • Business trip
- • Solo traveler
- • Premier Lake View Room
- • Stayed 3 nights
- • Submitted from a mobile device
The restaurant fir breakfast is quite small and line of food is naot variety
Room and facilities is good and well maintained
Stayed in February 2025
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Reviewed: February 8, 2025
Zuhair
United Arab Emirates40 Reviews8 helpful votes9.0Wonderful- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted from a mobile device
don't have cleaning shower for bidet, furniture is old and more light is needed in the room.
location and stuff
Stayed in January 2025
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Reviewed: January 17, 2025
Shierley
Indonesia16 Reviews2 helpful votes10Exceptional- • Leisure trip
- • Family with young children
- • Premier Lake View Room
- • Stayed 3 nights
The view from our room was perfect
Stayed in January 2025
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Reviewed: January 5, 2025
Brikkels
South Africa7 Reviews1 helpful vote8.0Very Good- • Family with young children
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted from a mobile device
The restaurant is very expensive.
It is a very comfortable hotel.
Stayed in January 2025
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Reviewed: January 1, 2025
Shreya
India18 Reviews9.0“great view of the lake”- • Leisure trip
- • Couple
- • Premier Lake View Room
- • Stayed 3 nights
liked everything. just i wish the area was more like old quarters but still it was good with really good cafes, restaurants around and a nice walk around the lake
utilities provided with the room were excellent. view, room, comfort were all amazing.
Stayed in December 2024
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Reviewed: December 27, 2024
Julia
United Kingdom84 Reviews47 helpful votes8.0“Comfortable, convenient and inexpensive”- • Leisure trip
- • Family with young children
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Very convenient conference style hotel at a bargain rate and well located for the airport. It’s a good ‘passing-through’ hotel.
Stayed in November 2024
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Reviewed: December 5, 2024
Lucinda
Australia12 Reviews10“Super comfortable stay”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
A bit far away from all of the places of interest here in Hanoi
Beautifully clean, super comfortable and great staff
Stayed in December 2024
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Reviewed: October 24, 2024
Soliman
Saudi Arabia39 Reviews9 helpful votes8.0“Good and enjoyable”- • Leisure trip
- • Solo traveler
- • Premier Lake View Room
- • Stayed 4 nights
- • Submitted from a mobile device
Room small compared to other 5 stars Hotels
Professional Staff Breakfast variety
Stayed in August 2024
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Reviewed: September 27, 2024
Kunduz
United States25 Reviews10Exceptional- • Business trip
- • Couple
- • Premier Lake View Room
- • Stayed 3 nights
- • Submitted from a mobile device
Nothing
Everything
Stayed in September 2024
-
Reviewed: September 25, 2024
John
Australia8 Reviews9.0“Definitely recommend hotel to friends & would stay their again”- • Leisure trip
- • Couple
- • Pacific Club Room
- • Stayed 7 nights
Food offerings in club lounge were limited Not much else could be faulted
Breakfast was excellent - huge range of options. Staff in the Club lounge were excellent. Food offerings in club lounge was limited compared with other hotel chains. Concierge & front desk staff were very helpful
Stayed in August 2024
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Reviewed: August 14, 2024
Andrey
United Kingdom68 Reviews61 helpful votes8.0“An old well established 5* hotel in a prime area and with good service”- • Leisure trip
- • Family with young children
- • Premier Lake View Room
- • Stayed 4 nights
The hotel is visibly dated. The team tries hard to keep it running, but bathrooms look like they have been built in the early 1990s and not renovated ever since. The overall design also goes back to 1990s (or so it feels). In short, it is a functioning 5* property with good service but not a "wow".
The hotel is well located by the lake. There are good restaurants on site. Service is very good overall. In particular, the Chinese restaurant on the first floor stands out.
Stayed in August 2024
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Reviewed: July 3, 2024
Evanthia
South Korea2 Reviews10“Recommended 100% and will make sure to revisit if in Hanoi again!”- • Leisure trip
- • Group
- • Deluxe Double Room
- • Stayed 3 nights
No complaints, everything was perfect.
Excellent location, nice facilities, helpful staff! Our inquiries via the booking website were answered in little to no time. We requested a late check out and we were not charged extra. Great value for money!
Stayed in June 2024
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Reviewed: May 23, 2024
Yueh-yin
Taiwan5 Reviews9.0“enjoy the stay.”- • Business trip
- • Solo traveler
- • Deluxe Twin Room
- • Stayed 1 night
Sound insulation is not very good.
The city view at night from the bar was really good. The staff are friendly.
Stayed in April 2024
-
Reviewed: May 18, 2024
Keenan
Australia3 Reviews10“A break from the bustle of hanoi”- • Leisure trip
- • Family with young children
- • Deluxe Twin Room
- • Stayed 4 nights
- • Submitted from a mobile device
Location not great but taxis readily available and not expensive
Restaurant pacifica very good value and delicious food. Spa treatments well priced and lovely atmosphere. Great indoor and outdoor rooftop bar with yummy food and cocktails.
Stayed in May 2024
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Reviewed: April 25, 2024
Hitesh
United Arab Emirates29 Reviews9.0Wonderful- • Business trip
- • Solo traveler
- • Deluxe Twin Room
- • Stayed 3 nights
- • Submitted from a mobile device
A little worn out needs updating
Good location good view good spread of breakfast
Stayed in March 2024
-
Reviewed: April 22, 2024
Timothy
United States2 Reviews1 helpful vote10Exceptional- • Leisure trip
- • Couple
- • Premier Lake View Room
- • Stayed 1 night
- • Submitted from a mobile device
A little pricey
High quality stay in Hanoi with very helpful and enthusiastic staff! Views from the room and the rooftop bar were a highlight.
Stayed in April 2024
-
Reviewed: April 20, 2024
Jane
Singapore5 Reviews9.0“Great.”- • Leisure trip
- • Family with young children
- • Deluxe Double Room
- • Stayed 1 night
Staff came into the room to check on fridge and pantry items while we were in the room.
Location, pool, sauna and views from the room & roof top.
Stayed in April 2024
-
Reviewed: April 20, 2024
Styliani
Belgium8 Reviews2 helpful votes9.0Wonderful- • Leisure trip
- • Group
- • Deluxe Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
The sauna was a bit run down
Breakfast was very good. Dinner as well. The location is also good near to parks, lake and Mausoleum. Staff very helpful. I would really come back to this hotel.
Stayed in April 2024
-
Reviewed: April 19, 2024
Hafiz
Pakistan83 Reviews1 helpful vote10“Great value for money and enjoyed it”- • Business trip
- • Group
- • Deluxe Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
Nothing
Overall
Stayed in April 2024
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