Four Points by Sheraton Surabaya, Tunjungan Plaza offers accommodations in the business district in Surabaya. The hotel has a conveniently direct access to the Tunjungan Plaza Shopping Mall. Free WiFi is available throughout the premise. The rooms at Four Points by Sheraton Surabaya, Tunjungan Plaza are air-conditioned and fitted with a flat-screen TV, a safety deposit box and a mini-bar. Some rooms feature a seating area to relax with views of the city. The private bathroom comes with hot and cold shower. The hotel operates a 24-hour front desk and security. The staff can assist with tour arrangements and ticketing. Guests can order room service to dine in privacy or choose one of the hotel's dining outlets. Lime Restaurant serves à la carte dishes all day, while Wrapped offers baked goods and dessert. The Lobby Lounge is good for cocktails in the evening. The hotel can also arrange car hire and airport transfer with additional charges. The nearest airport is Juanda International Airport, a 45-minute drive from Four Points by Sheraton Surabaya, Tunjungan Plaza.

Couples in particular like the location – they rated it 9.4 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Four Points by Sheraton
Hotel chain/brand
Four Points by Sheraton

Property highlights

Located in the best-rated area in Surabaya, this hotel has an excellent location score of 9.4

Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

Breakfast Info

Asian, American, Buffet

Free parking available at the hotel

Loyal Customers

There are more repeat guests here than most other properties.


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
1 king bed
2 twin beds
1 king bed
1 king bed
1 full bed
and
1 bunk bed
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Guest reviews

Categories:

Staff
9.5
Facilities
9.0
Cleanliness
9.2
Comfort
9.3
Value for money
8.7
Location
9.4
Free Wifi
8.5
High score for Surabaya

Select topics to read reviews:

Guests who stayed here loved

  • Rubywijaya
    Indonesia Indonesia
    In the middle of Surabaya city. Room size is very comfortable if you bring big luggage or more family member..
  • Rubywijaya
    Indonesia Indonesia
    Location in the middle of Surabaya city. Really nice place to travel around. Staff are very kind and helpful.
  • Astria
    Indonesia Indonesia
    The food is great, the location is strategic, close to the shopping mall. Located in the center of the city. The room is comfy, spacious and clean. Always enjoy my stay here, number no 1 choice for staycation
  • N
    Nurin
    Brunei Brunei
    The hotel exceeded our expectations with its impeccable hospitality and attention to detail. The breakfast spread was exceptional, offering a wide variety of fresh and delicious options. Every staff member was friendly and attentive, making our...
  • Lipwei
    Malaysia Malaysia
    The location, next to a shopping mall is very convenient. And the wide spread of breakfast was impressive and food was delicious.
  • Naeema
    United Arab Emirates United Arab Emirates
    Taxis available all the time, next to the mall, best room service
  • Francis
    Netherlands Netherlands
    The hotel is next to Plaza Tunjungan, so very convenient. Breakfast was excellent - great selection. Extremely welcoming staff. The swimming pool was very nice, good for individual swimming early morning and for families later in the day.
  • Liong
    Malaysia Malaysia
    Everything, from checking in to checking out, the experience is superb! Gotta say, this is one of the best hotels I’ve ever stayed!
  • Kimberley
    Canada Canada
    The bed was one of the best - I really loved the bed over more expensive name brand hotels. The staff also really friendly. The location right beside a mall also excellent.
  • Hari
    Indonesia Indonesia
    The hotel has huge and comfy bed, and also breakfast was excellent and fresh

Hotel area info

Restaurants
1 Restaurant On Site

  • Lime Restaurant
    • Cuisine
      Asian
    • Ambience
      Family-friendly • Modern
    • Dietary options
      Halal

Amenities of Four Points by Sheraton Surabaya, Tunjungan Plaza
Great facilities! Review score, 9

Most popular amenities

  • 2 swimming pools
  • Free Wifi
  • Airport shuttle
  • Free parking
  • Non-smoking rooms
  • Fitness center
  • Room service
  • Tea/Coffee Maker in All Rooms
  • Bar

Bathroom

  • Toilet paper
  • Towels
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Shower

Bedroom

  • Linens
  • Wardrobe or closet

View

  • City view
  • View

Outdoors

  • BBQ facilities
    Additional charge

Kitchen

  • Electric kettle
  • Refrigerator

Room Amenities

  • Drying rack for clothing
  • Clothes rack

Activities

  • Bicycle rental

Living Area

  • Sitting area
  • Desk

Media & Technology

  • Flat-screen TV
  • Cable channels
  • Telephone
  • TV

Food & Drink

  • Coffee house on site
  • Fruit
    Additional charge
  • Wine/Champagne
    Additional charge
  • Kids' meals
    Additional charge
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar
  • Tea/Coffee maker

Internet
Wifi is available in all areas and is free of charge.

Parking
Free public parking is available on site (reservation is not needed).

  • Valet parking
  • Accessible parking

Front Desk Services

  • Concierge
  • ATM on site
  • 24-hour front desk

Cleaning Services

  • Daily housekeeping
  • Suit press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge

Business Facilities

  • Fax/Photocopying
    Additional charge
  • Business center
    Additional charge
  • Meeting/Banquet facilities
    Additional charge

Safety & security

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safe

General

  • Shuttle service
    Additional charge
  • Shared lounge/TV area
  • Designated smoking area
  • Air conditioning
  • Wake-up service
  • Tile/Marble floor
  • Soundproof
  • Car rental
  • Carpeted
  • Elevator
  • Ironing facilities
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Iron
  • Wake-up service/Alarm clock
  • Room service

Accessibility

  • Toilet with grab rails
  • Wheelchair accessible
  • Upper floors accessible by elevator

2 swimming pools

Pool 1 – outdoorFree!

  • Open all year
  • Pool/Beach towels

Pool 2 – outdoorFree!

  • Open all year
  • All ages welcome

Spa

  • Kids' pool
  • Locker rooms
  • Full-body massage
  • Hand massage
  • Head massage
  • Foot massage
  • Back massage
  • Massage
    Additional charge
  • Fitness center

Languages Spoken

  • English
  • Indonesian

House rules
Four Points by Sheraton Surabaya, Tunjungan Plaza takes special requests – add in the next step!

Check-in
From 3:00 PM
Guests are required to show a photo ID and credit card at check-in.
You need to let the property know what time you'll be arriving in advance.
Check-out
Until 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

Children 12 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Extra bed upon request
Rp 665,500 per child, per night
Crib upon request
Free
3+ years
Extra bed upon request
Rp 665,500 per person, per night

Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

No age restriction
There's no age requirement for check-in
Pets
Pets are not allowed.
Accepted payment methods
American ExpressVisaMastercardDiners ClubJCBDiscoverCash

The fine print
Must-know information for guests at this property

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Four Points by Sheraton Surabaya, Tunjungan Plaza of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

FAQs about Four Points by Sheraton Surabaya, Tunjungan Plaza