Reviews of Four Points by Sheraton Al Ain This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Bani Yas Street, 117th Street , 68456 Al Ain, United Arab Emirates
#4 of 19 hotels in Al Ain
Guests' ChoiceReview Score
Based on 1444 hotel reviews
8.6Score breakdown
-
Cleanliness
8.8
-
Comfort
8.9
-
Location
8.8
-
Facilities
8.7
-
Staff
9.0
-
Value for money
8.4
-
Free Wifi
9.0
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxHow guest reviews work
Each review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content-
Reviewed: March 9, 2025
Kwan
United Arab Emirates4 Reviews7.0Good- • Leisure trip
- • Couple
- • Deluxe King Room, 15% Off on F&B
- • Stayed 1 night
- • Submitted from a mobile device
It's very noisy at night. There were kids playing around the pool and loud music was played outside the room all night long. Situation didn't improve much even after complaining.
Good price.
Stayed in March 2025
-
Reviewed: March 5, 2025
Hussam
United Arab Emirates16 Reviews2 helpful votes3.0“Zero balance receipt”- • Business trip
- • Family with young children
- • Deluxe King Room, 15% Off on F&B
- • Stayed 1 night
- • Submitted from a mobile device
Upon check out the reception rejected to provide the zero balance receipt while it is mandatory for me as I'm on business trip and I need to expense it, fhe reciption officer told me I have to contact booking.com to get the zero balance receipt, when I called booking.com they informed me the hotel should provided to me, after Booking.com called the hotel they provide me the zero balance receipt after waiting for 30 mins which is really unprofessional and not accepted
Stayed in March 2025
-
Reviewed: February 23, 2025
Alpesh
United Arab Emirates1 review6.0“Not worth for money”- • Business trip
- • Solo traveler
- • Premium King Room with Balcony, 15% Off on F&B
- • Stayed 1 night
- • Submitted from a mobile device
On arrival at hotel, receptionist told me booked room is not available as they are fully booked, I was surprised if rooms not available then why booking.com confirmed the booking, later he told me he is trying to get me some rooms and finally he managed to find one room for me
Cleanness
Stayed in February 2025
-
Reviewed: February 2, 2025
Nathalie
United Arab Emirates8 Reviews1 helpful vote7.0“Good choice in this part of town”- • Leisure trip
- • Family with young children
- • Deluxe King Room, 15% Off on F&B
- • Stayed 2 nights
- • Submitted from a mobile device
Food in general was very average. There was a basic breakfast offered at extra cost. Room service was outright below standard. We ordered a pizza that turned out to be simply a frozen pizza thrown in the microwave for a couple of minutes. For a five star hotel this is not acceptable.
Service from staff was good Gym and pool facilities Beds were comfy.
Stayed in February 2025
-
Reviewed: January 27, 2025
Zaki
Canada3 Reviews5.0“Hotel should do a little better in providing complementary goodies and snacks/coffee”- • Leisure trip
- • Couple
- • Classic King Room, 15% Off on F&B
- • Stayed 1 night
No take out coffee unless I pay for it, no refreshments in the room, if I paid that much money, these items should be complementary
Room was OK, but breakfast was very flat and "typical" without any excitement, few items were not fresh except for fresh omelet, what was surprising that they asked for money ($s) if I want a take out coffee, which threw me off
Stayed in December 2024
-
Reviewed: January 21, 2025
Maha
United Arab Emirates17 Reviews1 helpful vote7.0“It was okay.”- • Leisure trip
- • Solo traveler
- • Deluxe King Room, 15% Off on F&B
- • Stayed 1 night
- • Submitted from a mobile device
I came to attend a party. The light of the makeup mirror was not working. The entire lightening of the bathroom was dim overall. The shower door open inwards meaning one would invariably get splashed with cold water while turning the shower on and adjusting the water temperature.
The receptionist Mr Abdulrahman was pleasant and helpful. It was conveniently next to a shopping center where I needed to buy an emergency item
Stayed in January 2025
-
Reviewed: January 3, 2025
Astin
South Africa18 Reviews6.0Pleasant- • Leisure trip
- • Family with young children
- • Deluxe King Room, 15% Off on F&B
- • Stayed 2 nights
- • Submitted from a mobile device
That it was a dry hotel
The location and the bed
Stayed in December 2024
-
Reviewed: December 13, 2024
Maryam
United Arab Emirates15 Reviews2 helpful votes1.0Very Poor- • Leisure trip
- • Family with young children
- • One-Bedroom King Suite, 15% Off on F&B
- • Stayed 1 night
- • Submitted from a mobile device
Not clean
Good location
Stayed in December 2024
-
Reviewed: November 24, 2024
Mohamed
United Arab Emirates3 Reviews7.0“It was ok”- • Leisure trip
- • Solo traveler
- • Premium King Room with Balcony, 15% Off on F&B
- • Stayed 1 night
- • Submitted from a mobile device
No greeting staff and the terrace staff is too poor.
The breakfast restaurant
Stayed in November 2024
-
Reviewed: November 22, 2024
Ahmed
United States1 review7.0“I hope everyone visit this good place”- • Business trip
- • Group
- • Classic King Room, 15% Off on F&B
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
Good hotel just there I feel enjoy my weekend
Stayed in November 2024
-
Reviewed: November 10, 2024
Mohammed
Oman65 Reviews6 helpful votes5.0“Short”- • Leisure trip
- • Family with young children
- • Deluxe King Room, 15% Off on F&B
- • Stayed 1 night
- • Submitted from a mobile device
Staff, noise, very low quality amenities
Close to small shopping mall
Stayed in November 2024
-
Reviewed: October 30, 2024
Stuart
United Arab Emirates15 Reviews1 helpful vote7.0“Good for an overnight stay with younger children.”- • Leisure trip
- • Family with young children
- • Classic Twin Room, 15% Off on F&B
- • Stayed 1 night
- • Submitted from a mobile device
Dry hotel, but that’s a personal observation. Other people on the floor kept their doors fixed open so all the kids could use the hallways as a playground. Noisy as a consequence. Hotel buffet was very basic. Just food. Nothing fancy.
Clean and modern. Friendly staff.
Stayed in October 2024
-
Reviewed: October 13, 2024
Steven
United Arab Emirates7 Reviews1 helpful vote3.0Poor- • Leisure trip
- • Couple
- • Deluxe King Room, 15% Off on F&B
- • Stayed 1 night
- • Submitted from a mobile device
1) wall to wall covered with carpet 2) lingering cigarettes smell in non smoker room 3) bad environment for people with allergies 4) adults can swim from 6 am, kids need to sit on a chair and watch until 8 am. No explanation why but it are the rules and rules need to be followed. 5) no mention of dry hotel at booking 6) no need to explain carpet means bacteria and low hygiene.
The lasagna was good but don’t expect a glass of wine with it.
Stayed in October 2024
-
Reviewed: September 1, 2024
Mohamad
United Arab Emirates8 Reviews1 helpful vote7.0Good- • Leisure trip
- • Family with young children
- • Classic Twin Room, 15% Off on F&B
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
Price
Stayed in September 2024
-
Reviewed: August 29, 2024
Nasser
Oman63 Reviews13 helpful votes7.0Good- • Leisure trip
- • Family with young children
- • Classic King Room, 15% Off on F&B
- • Stayed 1 night
- • Submitted from a mobile device
Some of the furniture is very old , the tv is not smart , there was no dental case at the room
The rooms are quite and clean, the hotel is connected to a mall
Stayed in August 2024
-
Reviewed: August 13, 2024
Yeka
United Arab Emirates3 Reviews7.0Good- • Business trip
- • Solo traveler
- • Classic King Room, 15% Off on F&B
- • Stayed 1 night
- • Submitted from a mobile device
Near the mall
Stayed in August 2024
-
Reviewed: July 28, 2024
Alia
United Arab Emirates1 review4.0“It was okay. Couldve been much better”- • Leisure trip
- • Group
- • Classic King Room, 15% Off on F&B
- • Stayed 3 nights
- • Submitted from a mobile device
Extremely short on cleaning staff. It takes asking 5 times to send one or two cleaning people for an entire suite. They don’t pick up the food outside and the lobby floors are dirty with leftover foods all over. The AC doesn’t work and the key cards get damaged as soon as it touches your phone. Very inconvenient.
Perfect location
Stayed in July 2024
-
Reviewed: July 26, 2024
João
United Arab Emirates23 Reviews3 helpful votes7.0“Nice. Not Thrilled. But Nice.”- • Business trip
- • Solo traveler
- • Classic King Room, 15% Off on F&B
- • Stayed 1 night
- • Submitted from a mobile device
The smell in the rooms. Non smoking rooms smell like cigarette smoke.
Rooms are nice. Underground parking. Helpful staff. Classic style.
Stayed in May 2024
-
Reviewed: July 8, 2024
Najla
United Arab Emirates32 Reviews5 helpful votes1.0“The hotel need to work in thier international standard of costumer’s service and behaviour”- • Leisure trip
- • Couple
- • Classic King Room, 15% Off on F&B
- • Stayed 2 nights
- • Submitted from a mobile device
The Staff need to be trained
Only the location
Stayed in July 2024
-
Reviewed: June 27, 2024
Renad
United Arab Emirates3 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Classic Twin Room, 15% Off on F&B
- • Stayed 1 night
- • Submitted from a mobile device
The cleaning of the room needs to be improved also the coffee area needs to be cleaned very well
Stayed in June 2024
-
Reviewed: June 25, 2024
Khatib
United Arab Emirates9 Reviews3 helpful votes6.0Pleasant- • Family with young children
- • Classic King Room, 15% Off on F&B
- • Stayed 2 nights
- • Submitted from a mobile device
Because the ac is too much light we canot sleep in high temperature
All is goog
Stayed in June 2024
-
Reviewed: June 16, 2024
Lamya
United Arab Emirates2 Reviews1 helpful vote7.0“Great stay”- • Family with young children
- • Classic Twin Room, 15% Off on F&B
- • Stayed 1 night
- • Submitted from a mobile device
Need more lights in room , and the room serivce was very slow , they took so long just to bring what we requested for
Room size , comfy bed
Stayed in June 2024
-
Reviewed: June 13, 2024
Safwan
United Arab Emirates44 Reviews6 helpful votes4.0“Old , not too clean, the bed is not comfortable, noise”- • Leisure trip
- • Solo traveler
- • Classic King Room, 15% Off on F&B
- • Stayed 2 nights
- • Submitted from a mobile device
Old property in my opinion 3 stars is more than enough Staff needs to be trained on how to welcome the guests I changed two rooms because of the AC problem wasn’t working At the third room the AC is working
No thing
Stayed in May 2024
-
Reviewed: May 27, 2024
Tareq
Saudi Arabia11 Reviews5.0Fair- • Leisure trip
- • Couple
- • Premium King Room with Balcony, 15% Off on F&B
- • Stayed 2 nights
- • Submitted from a mobile device
The carpets is dirty . Bathroom amenity is not complete
Stayed in May 2024
-
Reviewed: May 14, 2024
Salim
Oman45 Reviews4 helpful votes7.0“Fun and quick”- • Business trip
- • Travelers with friends
- • Classic Twin Room, 15% Off on F&B
- • Stayed 1 night
- • Submitted from a mobile device
The bathroom is a little dark and needs lighten up and make it brighter.
The location, facilities, links with the Hili Mall
Stayed in May 2024
Guests also reviewed these properties:
-
Gasthaus - Pension - Café DörflKiefersfelden, Germany
-
Royal Beach Resort & SpaSharjah, UAE
-
Archipel VolcansSaint-Genès-Champanelle, France
-
Ferienwohnung Haus ZykaNeustift im Stubaital, Austria
-
Liga HotelHualien City, Taiwan
-
Les Portes du CantalMassiac, France
-
New Design Apartment - Váci utca 11Budapest, Hungary
-
180 McIver VillaCoonoor, India
