We were hoping for a long weekend retreat with the kids and purposely chose a hotel with a heated pool. They were looking forward to enjoying the pool. BUT, the pool was closed on Sunday afternoon and would only open after 2PM on the Monday (Family Day!) after our checkout time! This information was nowhere to be found on Booking or the hotel website... quite the contrary, having an indoor heated pool was one of the hotel highlights... Ended up with two crying toddlers inside a hotel room for 2.5 days...

Room was good, bed comfy, and breakfast was excellent.

Stayed in February 2025

Lots of rules, no make up allowed on towels, pool closed at 8pm and only open at 3pm on sat. Weights started at 15lbs in weight room.

Clean, comfy beds

Stayed in February 2025

Rooms were dry

Stayed in January 2025

The fan of the heating system was noisy and woke me up overnight

Stayed in January 2025

Modern, simple and clean. Beds are very confortable, you wake up relaxed.

Stayed in January 2025

Room service could be slow, especially in the evenings. The front desk was often crowded with other guests. Getting in and out of the building was a little confusing at first.

It's conveniently located in downtown Montreal with easy access to the subway. Rooms are comfortable and clean. The Bivouac restaurant in the hotel is excellent!

Stayed in January 2025

Had to change elevators all the time

Good location, good staffs

Stayed in January 2025

Staff closed up the pool a little earlier than posted, also, they could use a hot tub as well. That would be great addition.

Great location, very friendly staff at check in. Indoor pool is great. Room was clean.

Stayed in December 2024

Needed more towels - only got 2 for 3 travellers. Also the elevators got backed up and took a long time (10 mins wait).

Stayed in December 2024

not a fan of the barn door for the bathroom, it's noisy. Toilet seat is a little high if you are below 5,2. Soap smelled nice but is definitely not for sensitive skin.

Room are comfortable and not cramped. clean and well furnished. the lighted bathroom was a nice touch and perfect for a late night trip to the bathroom. Breakfast buffet was great if a little pricey. I liked the welcome warm cookies at check-in.

Stayed in December 2024

it was a mistake with my invoice

Location and the facilities close to the hotel

Stayed in November 2024

quality of service / gym and pool / breakfast

Stayed in November 2024

Nothing at all

Everything was good to cleaniss of the room customer service was also good.

Stayed in November 2024

It was hard to find the parking garage and entrance from the main road. It wasn’t well sign posted.

Stayed in October 2024

Price

Location

Stayed in October 2024

So many staying put a considerable load on the elevator system. Sometimes had to wait 15 minutes or more due to overcrowding.

Nice property. Very large. Room was clean and comfortable. Perfect location for downtown.

Stayed in October 2024

The breakfast charged separately, we only had it for one morning, and we arrived when it was almost over. Less food left. And I think the options were far less for the price and the hotel star. I would recommend eat breakfast somewhere else.

The curtains were great for blacking out light. The facilities were new. Location was good, it is in a mall, and closed to Chinatown, many options for food and convenient if need something. About 20 min waking to the port area, with kids.

Stayed in August 2024

**Check-In Experience:** The check-in process was slow, with only one staff member available to assist guests. I had to wait about 15 minutes before it was my turn, which set a frustrating tone for my visit. **Elevator Issues:** Only two elevators were operational during my stay, leading to long waits of 5-10 minutes each time I needed to use them. This was particularly inconvenient. **Room Service:** The room service was also quite slow, taking longer than expected to respond to requests. **Room Condition:** Additionally, the washroom had noticeable damage, with the ceiling torn in two or three places, which detracted from the overall experience.

**Location:** The hotel’s location is fantastic, making it easy to explore the city’s attractions and dining options. **Room Ambiance:** The room had a cozy ambiance, which made it a comfortable place to relax after a long day. **Breakfast:** Breakfast was a definite plus. It offered a good selection and was enjoyable to start the day. **Staff:** The staff were friendly and helpful, doing their best to assist guests despite the busy environment.

Stayed in October 2024

we had to wait for the elevator more than fifteen minutes every time. unfortunately,other guests staying at same floor were so noisy and rude.

breakfast is so good. and stuff are friendly.

Stayed in October 2024

No kettle, no glasses, cups, not a plate or a spoon anywhere. Bathroom supplies not replenished.

Location

Stayed in October 2024

My room hadn’t been cleaned very well. I did speak to them about it and they were very apologetic and the towels got changed but the popcorn on the floor in bedroom had not been vacuumed or bathroom cleaned. Did not want to keep on as I wanted to enjoy my little holiday so I just made do!!

It was very central and places were walkable in most cases. Staff were very friendly!

Stayed in October 2024

At the day of checking out, there was a very loud drilling noise which started around 8-8:30 am. This woke up our children with fear and that was a really bad decision to make. loud noise very early in the morning?! When reported this at the reception when checking out, I was expecting a better response form the staff there. They should know how to absorb the costumers frustration which should be one of the main qualities for a staff working in the front desk. The other bad experience was about accessing paid TV content. It was without restriction. Kids could have just entered any movie and purchased it without parent consent/confirmation.

The staff at the reception when arrived. The location of the building. The cleanliness of the rooms.

Stayed in October 2024

the pool in the middle of the space threw me off, but it wasn't unpleasant. had to drive into Burlington.

walking distance to our son's school. very clean, roomy. hotel staff were accommodating. facilities were well maintained, getting ample use. lots of space for events.

Stayed in July 2024

No concierge and room service due to strike

Location is excellent and staff are polite and friendly

Stayed in September 2024