Reviews of Sandman Hotel Cranbrook This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
405 Cranbrook Street, V1C 3R5 Cranbrook, Canada
#15 of 19 hotels in Cranbrook
Guests' ChoiceReview Score
Based on 179 hotel reviews
6.6Score breakdown
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Cleanliness
7.4
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Comfort
7.5
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Location
7.6
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Facilities
6.7
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Staff
8.3
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Value for money
7.1
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Free Wifi
7.0
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Reviewed: October 24, 2024
David
Canada3 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Standard Room, 1 Queen Bed
- • Stayed 1 night
- • Submitted from a mobile device
Our first room, 113, and no heat. The staff moved us to 117 and the drain for the sink had no crossmember in the drain to stop anything if you dropped it in the sink. The hotel was full so we do appreciate the staff accommodating us.
Location - good Breakfast - very good
Stayed in October 2024
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Reviewed: August 13, 2024
Sylvia
Canada6 Reviews6.0Pleasant- • Leisure trip
- • Couple
- • Standard Room, 1 Queen Bed
- • Stayed 1 night
- • Submitted from a mobile device
The back door was not working so we had to use other entrances which made it longer to get to our room. House cleaning knocked on our door prior to check out time too.
Denny’s was attached
Stayed in August 2024
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Reviewed: August 9, 2024
Jeffery
Canada1 review8.0“Good price and enjoyed the pool.”- • Business trip
- • Couple
- • Standard Room, 1 King Bed, Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
No comment
The location
Stayed in August 2024
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Reviewed: August 6, 2024
Janice
Canada1 review7.0“Fair accommodation but trains make sleeping early hard.”- • Leisure trip
- • Family with young children
- • Standard Room, 2 Double Beds, Kitchen
- • Stayed 3 nights
- • Submitted from a mobile device
Right beside the train tracks with trains at 10pm and 12am daily. Small hard to get into bathroom
Clean, easy to get to!
Stayed in August 2024
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Reviewed: July 29, 2024
Jen
Canada17 Reviews7.0Good- • Leisure trip
- • Couple
- • Standard Room, 1 Queen Bed
- • Stayed 1 night
- • Submitted from a mobile device
Rooms are a bit small but other than that they were exactly what we needed.
I love the way we were greated right away! And then we had a check in call.
Stayed in July 2024
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Reviewed: July 26, 2024
Dana
Canada66 Reviews2 helpful votes6.0“Brief stay on a very long drive home due to the Westjet strike”- • Leisure trip
- • Family with young children
- • Standard Room, 2 Double Beds
- • Stayed 1 night
garbage overflowing in every single garbage can on the property.
24/7 Denny's on site which was great because Cranbrook shuts down at 8PM on Sunday night. Room was clean and Front Desk clerk was quick to tell some kids to stop running in the hallway.
Stayed in July 2024
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Reviewed: July 21, 2024
Marilyn
Canada14 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Standard Room, 1 King Bed, Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
Pool had sand/dirt in the bottom of it, chipped paint. The carpets are dated, and doors to floors stuck
Bed was comfortable, friendly staff
Stayed in July 2024
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Reviewed: July 5, 2024
William
Canada8 Reviews8.0“I would stay there again if I got it for the same price that I was able to get this time. But I don’t think I would want”- • Leisure trip
- • Couple
- • Standard Room, 1 Queen Bed
- • Stayed 1 night
- • Submitted from a mobile device
There was a line up of people waiting to check in and that process was going slower than what I’ve seen at other hotels. It was a grind to lug my baggage up to the second floor since there was no elevator. The complimentary coffee in the morning wasn’t very good and all they had was powdered creamer instead of real cream.
Perfect room size.
Stayed in July 2024
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Reviewed: July 3, 2024
Nicole
Canada9 Reviews6.0Pleasant- • Leisure trip
- • Family with young children
- • Standard Room, 2 Double Beds
- • Stayed 1 night
First impression was not great at all by staff, room was not up to par considering the amount you pay per night. I wouldn't not stay here more than one night
location to US border
Stayed in June 2024
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Reviewed: July 2, 2024
Lia
Canada11 Reviews7.0“Adequate”- • Leisure trip
- • Couple
- • Standard Room, 1 Queen Bed
- • Stayed 1 night
- • Submitted from a mobile device
Could hear next door music and doings. Couldn’t find remote for TV. Staff couldn’t help.
Location
Stayed in June 2024
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Reviewed: June 13, 2024
Mark
Canada3 Reviews7.0“Clean, basic and affordable”- • With a pet
- • Leisure trip
- • Solo traveler
- • Standard Room, 1 Queen Bed
- • Stayed 1 night
No elevator, the building is a bit tired but adequate, the staff were very good.
It was a good, basic place for a one night stay on a road trip and good value. 24 hour Denny's off the lobby.
Stayed in June 2024
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Reviewed: June 6, 2024
Debbie
Canada1 review7.0“Little pricey for a very” tired” accommodation”- • Leisure trip
- • Solo traveler
- • Standard Room, 1 Queen Bed
- • Stayed 2 nights
There are gaps around the A/C - where you can see outside No elevator Upward slant from bedroom door to the head of the bed - building flaw? Television screen the size of a computer monitor
Location, Dennys next door, coffee in the room, front staff very friendly, bed was comfortable
Stayed in June 2024
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Reviewed: April 18, 2024
Steve
Canada23 Reviews7.0“Fine”- • Leisure trip
- • Solo traveler
- • Standard Room, 1 Queen Bed
- • Stayed 1 night
- • Submitted from a mobile device
The room wasn’t super, but it was clean and adequate for one night.
Location dennys staff
Stayed in April 2024
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Reviewed: March 14, 2024
Murrey
Costa Rica2 Reviews6.0Pleasant- • Leisure trip
- • Couple
- • Standard Room, 1 Queen Bed
- • Stayed 1 night
- • Submitted from a mobile device
The room was well aged, the bed and bedding though were clean and comfortable.
Stayed in March 2024
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Reviewed: February 5, 2024
Hetti
Canada3 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Standard Room, 1 Queen Bed
- • Stayed 2 nights
- • Submitted from a mobile device
N/A
Non applicable
Stayed in February 2024
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Reviewed: January 22, 2024
Hetti
Canada3 Reviews8.0“We will stay again as it works for the medical appointments that we need to add”- • Leisure trip
- • Couple
- • Standard Room, 1 Queen Bed
- • Stayed 2 nights
- • Submitted from a mobile device
We don't stay in motels very often so had to spend a bit f time searching for things. There were no hospitality flyers anywhere and we are not technical people so we're unable to access a room service menu or even figure out how to use the scan thingys that were on the desk. Tv watching was a challenge, but was promised that it would be rectified when I complained on checkout.
Location of restaurant was great as weather was bad. Toilet in a very cramped space, a large person would have gotten stuck. The manager that was on when I checked out was very good when I complained about TV service, but the one when I checked in could have come to our room when I complained instead of just giving me a TV channel to view
Stayed in January 2024
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Reviewed: December 24, 2023
Carolyn
Canada3 Reviews8.0“Clean & comfortable”- • Leisure trip
- • Couple
- • Standard Room, 1 Queen Bed
- • Stayed 1 night
Although dated the property is well managed and staff very friendly and helpful. Our room was clean & comfortable and quiet. It was a nice one night stay while driving through to our destination in Alberta. Price was good too !
Stayed in December 2023
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Reviewed: October 16, 2023
Daniel
Canada2 Reviews8.0“I will continue using”- • Leisure trip
- • Solo traveler
- • Standard Room, 1 Queen Bed
- • Stayed 1 night
- • Submitted from a mobile device
N/a
Stayed in October 2023
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Reviewed: October 2, 2023
Fred
Canada17 Reviews6.0“front desk did acknowledge and apologize offer discount.and offer d”- • Leisure trip
- • Couple
- • Standard Room, 1 King Bed, Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
electric heat did not respond to thermostat . Bathroom fan so loud couldn’t hear the trains
pets friendly.
Stayed in September 2023
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Reviewed: September 22, 2023
Peter
United Kingdom41 Reviews6.0“Reasonable accomodation for a reasonable price”- • Leisure trip
- • Couple
- • Standard Room, 1 Queen Bed
- • Stayed 1 night
It was exceptionally noisy. People who were going to their rooms were very noisy even after 11pm, we were trying to sleep and could hear every word that was being said by people in the corridor. We were also looking forward to having a swim but when we arrived we were told that the swimming pool was out of order and had been for a considerable amount of time, but this was not stated on Booking.com
The room itself was a pleasant room, had air conditioning and was a comfortable bed.
Stayed in September 2023
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Reviewed: September 2, 2023
Miriam
United States5 Reviews7.0“Staff so helpful, I’ll stay again traveling through. It’s older, with very nice upgrades.”- • Leisure trip
- • Solo traveler
- • Standard Room, 1 Queen Bed
- • Stayed 1 night
Cups by bathroom sink. Fan in toilet/tub room was loud!
Small but clean room. I really liked having a fridge and microwave. Big paper cups I made cocoa in. (I brought my own). There is a chair in room, upgraded USB ports. No cups by the sink. Pool inoperable. The TV didn’t swivel. All staff super nice. Hotel was quiet. The A/C worked very well. I’ll stay there again as I pass through.
Stayed in September 2023
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Reviewed: August 23, 2023
Lewis
Canada1 review8.0Very Good- • Leisure trip
- • Family with young children
- • Standard Room, 2 Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
I will book again!
Stayed in August 2023
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Reviewed: August 17, 2023
Kaila
United Kingdom16 Reviews2 helpful votes8.0“Good stay”- • Leisure trip
- • Couple
- • Standard Room, 1 Queen Bed
- • Stayed 1 night
- • Submitted from a mobile device
Air con didn't work well
Great location
Stayed in August 2023
-
Reviewed: August 17, 2023
Peter
Canada1 review8.0“Had a good stay, good sleep, comfy beds.”- • Leisure trip
- • Couple
- • Standard Room, 2 Double Beds
- • Stayed 3 nights
Microwave dish moved around and banged the sides of the oven when in use. TV remote was cheap and could not find the guide to choose channels.
Breakfast was very good. Great location for us.
Stayed in August 2023
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