Teens club could be upgraded with more games and open longer.

Perfect for an absolutely relaxing family vacation. The sofa/ com bed for the 3rd guest was very cosy. Icecream and food delicious. Great show of Balinese dances.

Stayed in April 2025

Great location, great pools. Good but over priced restaurants. Highly recommend!

Stayed in March 2025

Old furniture in room. Staff is always smiling, but they are not kind and responsible.

The location and beach were great.

Stayed in March 2025

The property is in a good location and family friendly, lovely staff, our only dislike was they were completing maintenance on the hot water system between 12 and 3pm which took a bit longer this usually wouldn’t bother us but with a 9 month old and a 3 year old would have been good for them to have a warm shower and a clean off from their swim before their sleep,

Stayed in March 2025

Bathroom needs to be upgraded as the property is old.

Breakfast was very good.

Stayed in March 2025

* We were not advised that the garden cafe was demolished (but you did a great job of providing alternative eating options * We were not advised that construction work was underway immediately outside our balcony. We specifically booked a hotel with a balcony, but we were unable to use/enjoy it because of the construction noise. But we must admit that the builders were respectful with their working hours which was appreciated. * Upon arrival the room was smelt VERY damp, it was an overwhelming smell of dampness, but the staff reacted to our concerns EXTREMELY quickly by installing a de-humidifier and as a result the smell disappeared after 3 days * Our door key failed every day (AT LEAST ONCE PER DAY of our booking) this became extremely frustrating, and to a small degree did spoil our stay because we were constantly locked out of our room. The staff were always very prompt and apologetic on every occasion, but they were unable to fix the faulty door locks even on our final day

The staff, facilities, food and location were amazing

Stayed in March 2025

Comfortable sojourn in this part of Bali—the room is older but nothing that deprives one of restful nights. The polite and professional staff on bell, front desk duties, F&B service and around the resort certainly contributed to our happy vacation. Not being a breakfast person, I dare recommend the delicious morning buffet of Asian and Western offerings at Watercourt. To my partner’s surprise, I ate way more breakfast than ever, choosing from the generous spread: mie goreng with sambal ijo, Balinese corn fritters, Balinese green pancake, buttermilk pancake, carrot sponge cake, salted egg yolk-coated chicken, chicken sausages… Try also Bali Breeze at the Veranda Lounge & Bar—a delightful smoothie concoction of banana, pineapple, coconut and honey. Within walking distance is a dining and shopping enclave known as Bali Collection; however, if you venture slightly farther (10–15 minute stroll or 5-minute drive beyond the resort gates), there are smaller shops and warungs that are as good. Was especially impressed with the beach spruce-up efforts by appointed resort staff of seagrass and, sadly, plastic waste that follow the rising and ebbing tides. Relatively swimmable, though, beware rough sand and rocks at low tide, and strong surf and currents at high tide.

Stayed in March 2025

Rooms are pretty old and need renovation.

Good location, great common infra and good breakfast.

Stayed in March 2025

The rooms were a little damp towards the end of the holiday. The damp smell became slightly stronger. Also the thing that was frustrating is when they hosted events. The music was extremely loud until around 10 pm. We were advised but maybe consider moving the events away from all the rooms/villas It’s not good when you have children. Also there was one event on and the amount of rubbish that was left on the beach the next day it was actually quite sad.

Was a beautiful location and all the staff were incredibly helpful and always had a smile on their face

Stayed in March 2025

This is the one place in Bali I found travelling alone difficult - staff were reluctant to seat me at dinner for example

It’s a lovely resort. Everything was provided to a high standard

Stayed in March 2025

It’s location and breakfast buffet

Stayed in March 2025

I don't know what happened from last year, but I guess there was some changes in the staff management. Last year they were exceptional, but this time pretty average. The customer excellence is gone.

I love this place, and it was the second time that I visited, bringing other 10 people with me. Love the facilities, the gym, the pools and the location. The breakfast is also amazing.

Stayed in March 2025

Very expensive for food and drink. $90 for a breakfast buffet for 2 people is outrageous. It left a bitter taste in our mouth and would make us think twice about returning.

The excellent refreshing pools, the beachfront location, food options, huge spacious rooms

Stayed in February 2025

Not close to town center

Beautiful beach, large room, amazing staff

Stayed in March 2025

We ordered the dinner on 1 night and it seems the options were very limited (not to mention the portions were small) for in room dining. The room was not decorated to welcome guests personally and freebies were not included like free fruits basket and/or few chocolates/delicacies from cafe daily which is a norm in other 5 star properties and given complimentary to the guests as a welcome gesture

Breakfast and the location were good. We liked the proximity to the beach and the beautiful Balinese ponds all over the property. The stay was comfortable and the room clean and comfy

Stayed in March 2025

Rooms are getting tired after so much use past 3 decades and need an upgrade.Rain shower poor,my king size bed was two twin push together,patio doors clunky,chairs no padding,mini bar empty.

First time back to GHND after a decade and still a well managed,welcoming, huge beautifully landscaped complex with 673 rooms,3/4 pools,great clean beach with surf am,paddling pm according to tides.Great new Sports bar next to excellent fitness center which even has a squash court.Staff are charming and we ll trained for mainly expat families

Stayed in March 2025

beach and pool were world class

Stayed in February 2025

Most things were overpriced in the hotel including in room dining and restaurants.. They even charged us for the bike rentals where other hotels were free.

Stayed in February 2025

Expensive . I wouldn’t go here unless you have all inclusive . Very big was hike just to get to the lobby . But it felt 5day . Was little city in itself . We loved it .

Beautiful place . Very clean .

Stayed in February 2025

The place overall was sprawling and a bit too commercial with the American shops. The rooms were dated but fairly comfortable. For the price, this place was me.That said, I did not come for leisure but for work so did not fully experience the amenities. The dining service was slow and often incomplete- missing plates, cutlery, asking for repeat orders.

The property was not too far from the airport and wellthe grounds were well maintained.

Stayed in February 2025

Starting to age a little bit

Staff very friendly, room , pools and location

Stayed in February 2025

Because of its size, the hotel does not have enough restaurants and dining options. Also, the reception should be more spectacular for a Hyatt brand hotel.

The hotel ground is amaizing, a real jungle and the beach is perfect. Unfortunately the hotel buildings as well the rooms are a bit tired and need a renovation. Anyway it compensate by the fantastic gardens and very large and wonderful beach.

Stayed in February 2025

There needs to be more cupboards to store the luggage

The room was good and view was amazing

Stayed in February 2025

Good

Stayed in February 2025