Not enough sunbeds for everyone especially around the pool. People saves sunbeds and then did t seem to be on them.

Staff were brilliant. Facilities good.

Stayed in October 2024

Nil

Excellent facilities

Stayed in October 2024

Considering the luxury of the lobby grounds etc the rooms were a bit dark and dated.

The lobby /entrance and restaurants were beautiful. The check in staff very helpful The grounds were immaculate . The breakfast was very good a great selection. Very busy as it is a large hotel. I had a premier king room the bed was comfy. . The balcony and view were lovely .

Stayed in October 2024

prices were expensive for Bali .though it is 5 star.

beautiful hotel great staff so friendly and helpful. food was delicious in each restaurant. breakfast was lovely a huge selection. the gardens and pools area were beautiful and that amazing beach. felt like paradise.

Stayed in October 2024

nothings

everything was perfectly and the breakfast has different choices

Stayed in October 2024

We found the cost of food, especially breakfast to be a little on the high side but I suspect (this was our first trip to Nusa Dua) it is probably in-line with other resorts. We didn't get a food deal with our room which we will look into next time.

Very friendly staff that made sure we were comfortable. We had booked 2 rooms for our family of 4 not knowing how close the rooms would be and the staff were able to arrange adjoining rooms and add an extra bed to make it all work which was ideal. Great pools and beach is also good for swimming but only on high tide.

Stayed in October 2024

Beach pool not big enough -

Food - great selection

Stayed in October 2024

Air conditioned lounge area other than one’s room. Beach was clean but lots of seaweed in the swimming area.

Very good resort, conveniently located near Bali collection shops with free shuttle. Facilities are very good, good beach beds setting, excellent beach front tamarind restaurant setting, all restaurant meals was very good. staff very friendly. Buffet breakfast was excellent with wide variety.

Stayed in October 2024

Its amazing hotel

Stayed in October 2024

The beach is not good for swimming or surfing

Natural atmosphere, very nice staff They gave me free upgrade

Stayed in October 2024

Nothing

Everything

Stayed in September 2024

There were a good choice of restaurants however they could not accommodate my nut allergy - even things on the menu which didn't 'contain nuts' they said I couldn't have as it was bought in and they didn't know what was in it. So would say the hotel needs to do some work around allergen awareness and having more variety on their menus across all restaurants. Also, the housekeeping service was very inconsistent. The entertainment was mainly geared towards coach tours they had in, didn't seem to be any live entertainment for the main hotel guests unlike other hotels we ate at.

Location was great being right on the beachfront with lovely promenade going around the Nusa Dua resort. The Spa area and pool was also very nice to use. Air Con in rooms is good and needed with the heat!

Stayed in October 2024

Jump from one wifi to other when moving from room to hotel main area. Other than that all working perfectly fine.

Spacious room, clean, goo view over the garden. Breakfast was amazing with a huge variety of food. Pool and beach services were amazing, with friendly staff and great views. The restaurant by the beach have a good atmosphere.

Stayed in September 2024

Prices in restaurants. I know such resorts charge a premium, but the food cost 10 times more than a local restaurant in the town. Quality was good, but nothing special. Also, note that sea is too shallow for swimming.

Very smart hotel complex. staff superb - especially Guest Services Manager Arini.

Stayed in September 2024

Lovely big resort with lots to do. Buffet breakfast was amazing! Beds were big and comfortable. Beach & pool were lovely

Stayed in September 2024

The breakfast could have a wider variety of breads, cheeses and other European food.

Location, facilities, staff and their professionalism and desire to accomodate clients. A wonderful example is Arini, floor manager.

Stayed in September 2024

We love the Balinese style and the location.

Stayed in September 2024

Only complaint is a purchased the all inclusive package and was told it included breakfast as you would think. First day we had breakfast but was then informed the all inclusive package didn’t include breakfast, which you would think it would if it’s actually all inclusive. They offered us a discount for breakfast but when you’re already paying $80USDpp for the package it should be included.

Good pool area, good location for Nusa Dua and multiple restaurants and bars

Stayed in September 2024

The room is really outdated. The beach is kind of dirty.

Location is good. beautiful outdoors. Swimming pools are all nice.

Stayed in September 2024

A little dated on places

The location

Stayed in September 2024

Nothing :)

Everything was great!

Stayed in September 2024

Cannot really swim in the ocean. The dinning options are more expensive than necessary. There is a spa but it wasn’t special. The facilities in the spa such as sauna and steam room need to be renovated.

There were different option for eating and they were tasty. The staff were very helpful and friendly. Several pools to choose from, as well as a beach line. Unfortunately the water on the beach line is not suitable for swimming. You can get a boat trip to a nearby island.

Stayed in September 2024

Unaccommodating behaviour of the staff. There was a glitch in their system and because of that we received less than what we were expecting. That’s fine, we understand that. But the staff was rigid even to give in even slightest compensation for their mistake. P.S. The room upgrade was not that useful without the benefits. This was sad because a hotel this size is expected to have better a customer service. But I guess they think one customer doesn’t matter enough. And one customer can’t affect their reputation enough (which may be true given the hotel’s history).

Artistic. Great views. Perfect beaches. Nice restaurants. Delicious food. Close to Bali Collection.

Stayed in September 2024

10.30am-12 it was hard to get food for the kids as nothing is open for serving food and they don’t have a supermarket within close walking. They did however have a great shuttle bus to help us get around

Kids club & child playground was amazing. Breakfast was epic. Aircon, clean water & clean sheets. Free shuttle bus to shops.

Stayed in September 2024

A bit overcrowed

Stayed in September 2024