It was a decent place to stay. Location is perfect.

Stayed in April 2025

Towels didn’t seem like they were cleaned. Very hard to

Great location. Staff was super friendly and helpful.

Stayed in March 2025

rooms quite old - not great lighting and the mattresses not the most comfy. bedcovers could do with renewal quite noisy

very well located - 5 min to CI by car, next to supermarket and a short walk to lots of restaurants. nice pool area and garden - didn’t use but looked nice had gorgeous little puppies!

Stayed in February 2025

Very slow breakfast service so leave plenty of time if you want an early start. It isn't a buffet so you will have to wait to be served a fairly average breakfast. Allow at least 45 minutes.

Friendly welcome when we arrived and help with suitcases. Our room was at the back so fairly quiet. Room adequate for a one night stay. Great location for visiting Chicken Itza.

Stayed in January 2025

Beds and pillows are extremely uncomfortable. Only two pillows on the king bed, but we managed to get more for the second night. Dark room and bathroom.

It's 5 minutes away from Chichen Itza, that's very convenient. The restaurant staff was very kind. They offered to get us a private guide. He was really good.

Stayed in January 2025

Excellent location just 5 min from chichen itza. Good breakfast

Stayed in December 2024

The internet connection in the rooms was poor.

The hotel is in short distance from the Archaeological site of Chichen Itza. They offer a good breakfast: pancakes, eggs, fruits etc. The pool is nice and well maintained. At reception we were able to secure us an English speaking guide for next morning for a fair price.

Stayed in December 2024

The noisy music and penetrating drum beats were too loud and lasted too long to 2am in the morning when I stayed that made me sleepless even wtih ear pieces plugged in.

Breakfast is fantastic and included in the price.

Stayed in December 2024

Wifi was like dial up speed, and noon existent in rooms Access cards kept failing

close to everything. Cosy rooms Friendly staff

Stayed in December 2024

Wifi very slow! Had to use data

Close to town and the pyramids/ik kil cenotes

Stayed in December 2024

WiFi didn’t work in the rooms, drinks from the bar were very expensive but inevitable given location

Great location close to Chichen Itza, comfortable rooms and hot shower

Stayed in November 2024

WiFi a bit intermittent

Lovely architecture inside, super garden area near pool and very attentive staff

Stayed in November 2024

No lift.

Location is good.

Stayed in November 2024

Outdated rooms

Great breakfast

Stayed in October 2024

Hotel is nice and spacious but needs renovation. There are no nice restaurants in the area, we ended up driving 40 min to Valladolid for dinner. And we actually thought it would have been better if we spend the night in Valladolid than here.

Probably the most decent hotel close to Chichen Itza with a nice swimming pool, probably convenient if you want to be early on the archeological site.

Stayed in August 2024

Dogs coming in the hotel sometimes

Swimming pool and elegance of the staff

Stayed in August 2024

Dogs barked outside our room 209 through the night and kept us up. Very limited restaurants outside the hotel so only worth a single night stay. Head waiter charged us GBP instead of mxn without asking.

It is a decent local hotel

Stayed in August 2024

The beds were not comfortables unfortunately

Very close to Chichén itzá, staff very friendly, delicious breakfast, very clean

Stayed in July 2024

We booked a room with 2 double beds but it was cramped for a family of 4

Proximity to chichen itza meant we could visit before the crowds

Stayed in July 2024

If you are booking in this hotel DO NOT organise a private transfer with Mayaland. They charge $260 and my flight had a slight delay and the transfer left without me and said I was late. Therefore leaving me abandoned in Cancun airport at 7pm, with no coaches left out of Cancun and the only way to get to my hotel was a $350 taxi as it is a 2 hour drive to the hotel. Mayaland have been extremely poor in communicating with me since and are not prepared to give me a refund. It is all a scam DO NOT use Mayaland transfers. Organise it with someone else. Or get an ADO coach to Valladolid as it is only a 35 minute taxi ride from there. (All depends on what time you land) the hotel is self is fine, just do not get a transfer with Mayaland.

Good location next to Chichén Itza and nice breakfast

Stayed in June 2024

There was no fridge in the room

the breakfast was excellent

Stayed in May 2024

Although the bathroom was huge, it is not convenient. There should be more space to store things ( toothbrush, soap... Directly by the wash bassin). More hooks to dry towels would be appreciated too. The air conditionning was much too loud. Impossible to skeep while having it on. The key system to the room is also very unstable. Very difficult to enter the room ( and it seems several other guests were having the same issue)

The amazing breakfast and dinner and very kind waiters. The pool and garden were much appreciated.

Stayed in April 2024

Staff in the restaurant tries to squeeze as much money from you as possible. I reserved for two rooms including breakfast for 5 people, but at the hotel they stated that breakfast was only included for 3 people (not the case according to my booking confirmation). They also tried to hussle some extra money from us by swapping around an extra order with an item that was included in the continental breakfast. Long story, but it involved some bold faced lying from the waiter. Afterwards, he seemed surprised that I wasn't tipping him. No safe in one of our rooms.

Location is very close to Chichen Itza temple complex and they have an early breakfast so you can start the temple visit early in the morning to avoid the crowds and hotest moments of the day. Receptionist at check-in was friendly. Pool was nice and very quiet.

Stayed in April 2024

Ceiling

Location.

Stayed in April 2024