It was under construction and no one told us about this when I booked over the phone…. Yet they still charged too much . Very uncomfortable bed. Overpriced… way over priced place was practically empty yet they are penny pinching. Nice overnight staff at desk told me i could come down in morning to get a late check out extension for one extra hour ( since we came late..3 am i) she assured me she put a note in… when I came down to front desk to do so the next staff told me that there was no note and he was going to make me pay… I was explaining to him my conversation with the previous staff… he was still not budging and come across like he could care less… then, after some time another co worker of his stepped in to offer me the extra hour late check out at no charge… by then my morning blood pressure was way up.

Location and indoor pool lazy river for kids

Stayed in December 2024

The Front Desk Staff could have been more Friendlier and understanding.

N/A

Stayed in October 2024

The construction noise at 7am, the bed and pillows were awful

There was enough to keep the kids occupied

Stayed in October 2024

The fact that I started putting my makeup on and the ceiling started dripping but not dripping pouring water for whatever reason .. the water temparture was warm not hot so that sucked

The pools were good

Stayed in September 2024

The room wasn’t very clean .

Ocean front

Stayed in September 2024

I book a oceanfront suite but got a Oceanfront view instead. Check in was at 4:00 we arrived around 5:15 and wrong room type plus when we were informed that they did not have any oceanfront suites available we said on the other room, but that room wasn’t clean so we waited another hour before we was able to go to our room. I will not stay here again.

The location was great.

Stayed in September 2024

Outdated rooms and facilities and not very we’ll maintained

Location

Stayed in September 2024

Well it rained all week. So that was a minus Should have had a bigger room. Too crowded for us. Bed was a little hard for me. Our phone didn't work so we had to go ask for clean towels and trash bags.

Great view. Nice room.

Stayed in August 2024

Management was sorry - she had an nice nasty attitude where she talked professionally nasty, pools water were greasy and very dirty, balcony’s were extremely small for oceanfront, elevators was down and had to walk steps at times , PARKING FROM 3rd party had us paying for parking when we couldn’t even barely find parks and had to park across street at times ! $12 a night is ridiculous! Fee wasn’t worth all the extra nonsense

The DJ at poolside

Stayed in July 2024

the elevators were horrible definitely needs repair

I loved the show on the deck sat night, all the pools and the tiki bar had great drinks

Stayed in July 2024

While checking in, they tell you there is no housekeeping . Some elevators worked on and off throughout the day so we ended up taking the stairs a lot . The buttons stopped working on one so we rode up and down til someone finally hit the button and let us off. We watched from our balcony every night the same two people probably unhomed come to our resort near the pools but stayed on the sand and smoke a pipe , get high then passed out . Early mornings they got up and left but returned every night . I told my fiancé that they were comfortable doing this every single night because they know this resort does not care.

Judgment- free zone. If you would want to come out looking wild and crazy, no one would bat an eye . Literally a “no one cares” free zone . Everyone drinking and everyone smoking weed. My son participated in a game near the pool where they were offering arcade gift cards, they played musical chairs to Get it Sexxy by Sexy Redd . Unedited version just blaring loud on the speakers Here are some of the lyrics “Boy, you know this ass super fat (I ain't lyin', though) Fuck me good, I'm throwin' that shit back (I'm his favorite ho) He wanna kiss me all over my tats (uh, uh, uh, uh, I'ma let him, though) I'm so fuckin' sexy they attack (all these ninjas on go)” Myself and the other moms were shook .

Stayed in July 2024

Since there is "newly renovation," I decided to check them out. Let's just say it would be my last option next time. Service is slow and gives attitude! From 40min check inn to checking out! Housekeeping deserves a FAT F! Unclean sheets and floors! Calling them us a waste of time.. Not enough towels were given from the beginning (luckily, I had my own but not others), I believe they are understaffed, but still. Slow and broken elevator. All they did was paint and added new bathrooms with sliding door and cleaned old furniture and placed back n rooms. Rooms flooring are nice, though. I recommend staying on the 5th floor or lower to avoid elevators anywhere. I hate I didn't take pictures of bedding. Other than that, it was ok! Oh, and and PARKING IS $25 BUCKS A NIGHT! WITH I TWO LEVEL TIGHT GARAGE! Additional parking across the street is new and nice, though. Didn't see cameras or security. The grand total for 2 nights is $890 for a double queen plus wall bed ocean view. We ended up doing the 39.99 for security deposit instead of 150 card hold.. Don't get fooled by the lady given an offer on a 200 bucks on a visa by going to a "time share investment!! 1 hour+ of lies!

Location, of course, was near family kingdom and food. Haven't been to captain quarters since way back when so I knew the location would be ok

Stayed in July 2024

Cleanliness of all faculties wasn’t keep up and pool water extremely cloudy always ( poor water chemistry) hired staff letting all Ages of kids running and jumping in pool. Never got any room service, clean towels or removal of dirty ones and trash. Way over priced per night for 1 bedroom/bed.

Good Location. Plenty of close parking.

Stayed in July 2024

Did not like, that housekeeping was non existent. There was a bathing suit on the shower rod believed to belong to a previous vacationer? Was certainly now mine. Room and bath very small and construction was annoying. Jackhammers going all day.

We did like the pools, and the convenience to the beach. Grandkids enjoyed the entertainment. A DJ from Ocean entertainment made the time at the pool fun for them, and playing games.

Stayed in July 2024

It was very crazy elevator dont work and if they do they literally shake when you are on them . Its very out dated needs lots of renovation.

It was comfortable

Stayed in July 2024

Bathroom was way to small. Like ridiculously to small. Everything else was fine.

Very friendly people and caring. Great place to stay at.

Stayed in July 2024

-No outlets in bedroom -bedroom and living room in same room (Not what I wanted) -No mirrors other than the one bathroom 😕 TV was small (40in) in living room Will not stay there again Captain Quarters said to me that it was booking.com fault for my small room. That is what they sent to them.

It had a lot of pools. Parking garage was good.

Stayed in July 2024

No room service No towels available most of the time No carts for luggage available Staff not very hospitable

Comfort of the beds Access to the pools and hot tubs Alcoholic drinks Resteraunt not to far from hotel

Stayed in June 2024

They smoke a lot. The room was not so clean, the bathroom was very small, it did not have Wi-Fi, I found a cockroach. I feel like it needed more cleaning.

the sea was close

Stayed in June 2024

Check in room so long and then when they register my key card, I had to come all the way back from my room to get my key card registered again and that still took 30 minutes

Pool area was great

Stayed in May 2024

The room were clean but, the beds were very uncomfortable. Our door was hard to shut and the toilet did not want to flush. No water pressure.we had to pay for parking which that much for the stay parking should have been included.

This property has good pools and in a good location

Stayed in June 2024

Parking is terrible they share their parking deck with 2 other hotels

Stayed in May 2024

Breakfast was NOT included. Was given 15% off for breakfast off site just damm ridiculous....

Stayed in May 2024

Beds and pillows were horrible. Mattresses were so hard all of us had hip and back pain. Pillows were terrible. Hard to get towels and toilet paper unless we went to main desk to get them.

Pools and hot tubs we loved. Near to beach.

Stayed in May 2024