Breakfast could have been a little better. Ran out of bread, ran out of eggs

Stayed in April 2025

Best hotel ever and the staff were wonderful.

Stayed in March 2025

Bed arrangement is a bit uncomfortable for 2 people

Bright colors and clean

Stayed in March 2025

Friendly staff, check-in could have been streamlined a bit better, but overall okay. The room and lobby make up for the only small complaint. Nice ambiance and minimal, but yet effective rooms. The room is nice and dark.

Stayed in March 2025

Nothing really

Location, cleanliness and general atmosphere were all great

Stayed in March 2025

Nothing to share here.

Loved the layout and clever technology. Super comfy bed and night blond. Loved the communal space.

Stayed in March 2025

rooms are small as in any citizen M

Bed, lights, shower

Stayed in March 2025

Would have been nice to have the room cleaned everyday.

The room was nice! Loved all the techy features in the room. Bed was very comfortable.

Stayed in February 2025

Very modern, everything was digitally controllable. Although the room was very small, it was set up in a very smart way and everything you needed was there. Everything was clean and nice looking. Overall left a very aesthetic impression. The location was amazing.

Stayed in March 2025

Nothing really?

In a great spot on the heart of downtown San Fran. Close to the main shops and Union Square, very near the tram station also!

Stayed in December 2024

Price was rough fam. You want real vibe, you need to kick the booms to the lame cribs and let these kids cook.

Staff was fantastic. Do not change that vibe.

Stayed in March 2025

The room was very small for two people. The bed was pushed up against the window with no outlets on the window side of the bed. I had to climb over my husband to get out of bed in the night. There was one small chair for sitting and little or no room to move about. For one person it would be fine, but would not recommend this room for two people.

This hotel has a nice vibe, comfortable shared spaces. We did not eat there, but looked like there was a nice option for breakfast. Great location with easy access to Bart and light rail. Looks like it caters to 30-40 yr old crowd.

Stayed in March 2025

Everything Was excellent!

I really like the location, Staff, clean and looking like new rooms, the view from the windows, Ross shop near ;) In my opiniom, this is one of the nicest places Ive stayed, and I travel a lot.

Stayed in March 2025

That we had to leave

Brilliant location, one of the best hotels I've stayed in. Staff were amazing, rooms excellent.

Stayed in December 2024

Would love a nice outdoor space like the Chicago CitizenM has.

Love the good atmosphere, welcoming common areas and staff at CitizenM. The rooms are very practical and welcoming. I love this chain and have stayed in several of their hotels and I never regret it.

Stayed in February 2025

their menu was very nice, their communal space was well maintained and well decorated, and the staff was very friendly!

Stayed in February 2025

I liked it all! No complaints.

The CitizenM is the best value hotel chain I've ever stayed in. The staff is always friendly, rooms are clean and modern, and the entire hotel is artsy, quaint, clean and fun. The room layout and amenities have updated technology and, simply, make sense. I'll stay at CitizenM whenever I travel to a city that has one.

Stayed in February 2025

Location is excellent. The staff was helpful and friendly. The decor was great - reminds me of the Moxy or Graduate hotel chains. The room was on the smaller side but well designed and furnished.

Stayed in January 2025

I travelled for a conference. To the Moscone Center it is less than 10 min walk. But San Francisco was not the same like it used to be few years ago. Lot's of vacant commercial spaces and so little charm like "in the old days". The stay was fantastic. For a single person travelling the room was big enough. I could have slept anyway in the big the and really comfy bed. I stayed in the 10/12th floor and it was super quiet and the night curtains made it super dim. Breakfast time is already at 6 am which for an European is nice. Quite basic American breakfast buffet but more than I needed indeed. What I liked was everything from check-in to check-out made so easy, no mess, no waiting and a nice person available to hellp me me with both. Quite young but prefessional staff. I was not scared of the surroundings although it is so sad to see the homeless and mentally sick people but they are around all around the city. SF is no any more a shopping city like it used to be. All the good stores have moved miles away. But the hotel worked for me really fine. The space would have been very limited for two people, I guess. Somebody wrote a negative comment about the elevators, but I had no issue with those.

Stayed in February 2025

Nothing

Excellent location. Very comfortable bed. Clean. Quiet. Gym. Staff super helpful. Nice bar and living room for relaxing. Rooms cozy but very practical.

Stayed in February 2025

Amazing place, helpful people who work there. The bed's just wanted to dive into. Thank you citizen M.

Stayed in January 2025

The beds were way too hard so I didn’t get any sleep.

It was simple to navigate. Modern but cozy.

Stayed in January 2025

Rooms are tiny but for a solo traveller it’s no issue.

Self check in, fantastic common room, comfortable bed and modern iPad controls for your room. Great common area with lounges, food and a bar

Stayed in February 2025

Kinda close to a homeless area

Good connection to MUNI

Stayed in February 2025