2631 West Northwest Loop 323, Tyler, TX 75702, United States
#32 of 35 hotels in Tyler
Guests' ChoiceBased on 219 hotel reviews
5.2Cleanliness
5.8
Comfort
5.9
Location
6.6
Facilities
5.4
Staff
6.6
Value for money
6.1
Free Wifi
5.0
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Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
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End of dialog contentReviewed: January 4, 2025
Laporchela
United StatesWhen I went down stairs to let them know my room key wasn’t working I explained to the lady with the floral print rolled her eyes so hard. On top of that they have roaches I seen at least 6 and I killed them both.
That it was close to my job.
Stayed in January 2025
Reviewed: December 30, 2024
Eberardo
United StatesThey no refund my deposit
No refund my deposit 50 dlls
Stayed in December 2024
Reviewed: August 12, 2024
Deairra
United StatesIt was a hot room ac don’t work and there was already trash in the room. $117 for 2 nights, the mattresses was very uncomfortable. The floors and bathroom sink and tub was nasty. The covers are from 2019 it’s horrible. They need to change a lot.
I can play my music loud it was close to my real house.
Stayed in August 2024
Reviewed: April 10, 2024
Jackie
United StatesThe TV kept freezing up on all channels. I told the office as soon as I got there, but nobody showed up to look at it. It was very irritating and I had to turn it off.
Everything was acceptable except the TV.
Stayed in April 2024
Reviewed: March 24, 2024
Rebecca
United StatesBreakfast
Location
Stayed in March 2024
Reviewed: March 3, 2024
Joe
United StatesWe were forced to leave a $25 deposit which I’ve never done before at that hotel but OK we left it and then our room was very clean when we left but the manager woman came in and accused us of smoking neither one of us smoke, and she would not give us back the deposit
Very disappointing reached at their previously years ago. The manager and owner were very kind and very nice when we stayed there. This was prior to Covid now the woman at the front desk and just exceptionally rude.
Stayed in February 2024
Reviewed: January 26, 2024
Jerri
United StatesNothing hardly worked. no ice machine was broke, the vending machine took my money and hotel wouldnt refund it, I had to keep restarting the heater as it would get cold and run real loud day and night. the internet wifi was constantly in and out which made it hard to do my work on my laptop. holes in the walls every where, no closet. the one little shelf on the wall with a clothes hanger was broke hanging half out of the wall. I will never stay there again.
the bed had memory foam mattress and was comfortable, I liked the extra big desk to do all of my studying and computer work for school, it was quiet, big freezer on the refrigerator, most hotels dont have freezers. the big walk in shower.
Stayed in January 2024
Reviewed: October 23, 2023
Terence
United StatesA/C turned completely off. Took some time to cool down. Minor inconvenience.
Did not eat or observe breakfast available.
Stayed in September 2023
Reviewed: September 9, 2023
Joshua
United StatesThe breakfast and the service
The breakfast was horrible!
Stayed in September 2023
Reviewed: August 15, 2023
Steven
United StatesThe breakfast was sad to look at. The room was in need of major fix up. Their Internet was not up to par the channels only went so far. The picture on the site does not represent the real view.
The location was accessible
Stayed in August 2023
Reviewed: June 27, 2023
Liliana
United StatesFilthy. Smells like cigarettes, no even soap in the bathroom.
Stayed in June 2023
Reviewed: April 7, 2023
Brittany
United StatesI picked this location because it offered breakfast when I booked it and when I arrived there was nothing and that was disappointing and large amounts of trash at the entrances that smell bad and was drawing bugs to it. We are talking about at least 15 bags of garbage in hot Texas Sun
Good price and the staff was polite.. large rooms if the property was just taken care of I would have been very satisfied
Stayed in April 2023
Reviewed: February 22, 2023
Shane
United StatesCleanliness
Price
Stayed in February 2023
Reviewed: November 14, 2022
Angela
United StatesIt didn't include breakfast and when I booked it. It said breakfast included. There was some mold on the bathroom wall behind the toilet
Friendly staff, bed was very comfortable overall the room was decent and clean.
Stayed in November 2022
Reviewed: October 24, 2022
Tresa
United StatesNo breakfast, had to continue to call about trash and towels. Left and came back, still no clean towels and trash still sitting by the door. The halls smelled like marijuana.
very roomy
Stayed in October 2022
Reviewed: September 14, 2022
Katie
United StatesThe wifi service is patchy in a few of the rooms.
Alpesh and his family are fantastic people! They are great with kids and are often accommodating beyond their means. They have a huge heart.
Stayed in June 2022
Reviewed: August 20, 2022
Smith
United StatesMy flooring was coming up. The toilet was leaking. The doors didn’t open half broke. The smoke detector was just hanging from the Ceiling. Grown people just laying down in the hall way on the floor.
The free ice.
Stayed in July 2022
Reviewed: August 14, 2022
Roddy
United StatesStaff, location, only 1 entrance opened the rest locked
Room quality
Stayed in July 2022
Reviewed: August 14, 2022
Charles
United StatesBreakfast sucked. Some eggs and meat would have been nice. A BREAKFAST BOWL MAYBE
Room was roomy
Stayed in August 2022
Reviewed: June 30, 2022
Howard
United Statesbad area and could hear right through the walls.
comfortable bed and nice employees
Stayed in June 2022
Reviewed: June 20, 2022
Mario
United Statesalways get a clogged up sink or tub
comfort
Stayed in June 2022
Reviewed: June 14, 2022
Katie
United Stateswas offered a smaller room and told it would be cheaper and paid $2 more. I also was told if I didn’t book using the app the night before my next stay that I had to pay the properties daily price of $70. one bed is 57. two bed is 55 on this app and if i don’t use and pay cash on site it’s $70. make it make sense.
Stayed in June 2022
Reviewed: May 20, 2022
Delilie
United StatesThe upfront deposit that is not specified on the booking for the rooms. If you don't have 25 dollars and you've already made a reservation and booked...you are screwed! No refunds at all. But if you do have 25 dollars in cash...you are in luck but if you pay with your card...then good luck...it will take Forever to get it back. No holds. They charge your card.
The bed was comfortable. Spacious room.
Stayed in May 2022
Reviewed: May 5, 2022
Madison
United StatesThe free breakfast was old cereal and a tiny bit of milk left in a gallon jug
Stayed in April 2022
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