The bed was a little hsrd.

We arrived late at night. The clerk was very friendly and helpful, and the cookies were exceptional! We appreciated the shuttle service too!

Stayed in November 2024

Too hard to get around

Stayed in December 2024

The pool was closed and they were working on it all 3 days. The amount of dust and noise was disturbing.

Nice hotel and nice restaurant overall.

Stayed in December 2024

sofa bed mattress

bed was really comfortable

Stayed in November 2024

BREAKFAST Instead of either having the options of included breakfast or paying for it at the lobby (to eat as much as you want) like traditional hotels.They basically got a restaurant, that you have to pay it “a la carte” (according to what they have in the menu), and honestly the food wasn’t even that good. We only ate there once. BATHROOM/ROOM The TV didn’t seem to have good channel options (cable). That was a room issue but the shower had some problem that would make the floor wet after showering. This is more of a personal ick to us, but we didn’t like the toilet without a lid.

The hotel is nice, very big, the layout can be a little confusing but you figure it out. They also had very nice outdoor areas with nice spaces for games, swimming, etc. The room is spacious and the amenities seem well taken care of. The “free” cookies were delicious, and the staff seemed very nice.

Stayed in November 2024

The most uncomfortable bed I have slept in ever. Ouch.

Shuttle service good.

Stayed in November 2024

room was sparse for the price

good location

Stayed in October 2024

The temperature of the city

The scenery

Stayed in August 2024

Very clean and a lot of room. Bed was very comfortable and the room smelled very nice. Very convenient location for attending an event at Chase Field. The hotel dropped us off at the train and picked us back up when we returned. We would definitely stay here again!

Stayed in August 2024

Gigi at the front desk was very kind and helpful. Anthony, our waiter, was very kind and helpful. The location of the hotel was very nice. Our room was nice and clean and very comfortable. My birthday getaway was great and relaxing.

Stayed in August 2024

N/A

Room was amazingly beautiful.

Stayed in August 2024

Paying twice and overpriced cokes, etc.

Stayed in July 2024

The bed and pillows were uncomfortable. The AC did not change temperature no matter how many times we tried to adjust. Caused for the night to be very uncomfortable due to it being hot.

The size of the suite and the bathroom was great.

Stayed in July 2024

guy at check in not friendly. could use a fresh coffee station in lobby. a/c in room only average altho i know it’s been very hot.

good location. good shuttle.

Stayed in July 2024

A lot of drug users outside of the property

Location was perfect. Free airport shuttle was very convenient! Best staff ever.

Stayed in July 2024

The heat.

The area the atmosphere

Stayed in July 2024

The property needs to be updated. The bed wasn't very comfortable. The shower was small. There is a large homeless population around the hotel.

The pool was great. The staff was very friendly and helpful. Brix, the hotel restaurant, was very good albeit pricy.

Stayed in June 2024

Pull out bed sheet was dirty

Location

Stayed in March 2024

Large room with kitchen facilities, very comfortable and quiet despite this being a large hotel. Very clean, it gives the impression of being new, pool clean easy to access. Downstairs the bar had live music of a very good standard, and all the staff I met were friendly and helpful.

Stayed in March 2024

Rooms were not clean. Had a huuuuuuge spider web hanging from my ceiling. Most of the elevators were broken. Rooms were run down.

Suites were good size

Stayed in March 2024

Everything is open to the outside and bed was old and not the most comfortable

Staff was friendly and cookies were a nice touch

Stayed in March 2024

I didn’t get what I booked it was terrible I brought it up with the staff they was very mean and said take it up with booking. I spent so much money on this trip and my stay was terrible I was downgraded and put in a room with a noisy machine next to it. I didn’t get no king bed or any view which is what I picked this hotel for.

Stayed in March 2024

The front office receptionist was extremely rude and seemed "put-off" that I was wearing a mask. I spoke clearly and loudly but she repeatedly indicated that she was annoyed that I was wearing a mask while talking to her. She also interrupted me several times and did not know what an ADA room meant that I had booked for my family member who was recovering from a femur fracture. She put us on the 2nd floor and made no effort to ensure we could get to the room without difficulty. The server in the lounge was more than rude when we grabbed the menus from the bar to look over. He was mad that we didn't wait for menus to be brought over. The service went down hill from there. There were also blood stains on the door frame around the bathroom door. Usually we love staying at this facility but unfortunately, this was not a good stay.

The gentleman who was serving people at breakfast was very sweet and kind. He was honestly the best part of the entire stay. Jorge I believe was his name and he has served us in the past as well. The shuttle drivers were great and very friendly.

Stayed in February 2024

Lobby and restaurant looked nice and updated but rooms were in outside in a courtyard-type situation and they were very shabby! There were also street prostitutes going up the elevator and roaming the halls. We heard yelling outside our room. Felt unsafe.

Good location to the airport. There was also a free airport shuttle

Stayed in February 2024

The staff in breakfast restaurant called us mean shouted at my 60 year old mom and misbehaved didn’t served us breakfast and despite taking any action reception desk team didn’t refunded us moeny of breakfast neither apologiesed or took any action against the rude staff

Stayed in February 2024