Was not allowed to stay there. Staff was unavailable, unwilling to work with us as a special situation came up. And then charged a cancelation fee as it was them that caused the situation. Would not recommend hotel or booking.com.

Nothing

Stayed in June 2023

They charged us numerous times for our room.

Close proximity to our destinations

Stayed in May 2023

when I asked for extra towels the lady in the front was not so happy getting the towels

the lay out and how close it was to the airport

Stayed in May 2023

Elevator in the courtyard, it felt awkward.

Room was great! Peaceful and clean

Stayed in May 2023

A little difficult to find

Pool was great. Room was very nice. Cookies at registration were much needed.

Stayed in May 2023

The service at the front desk and at the bar

Stayed in April 2023

Well managed

Stayed in April 2023

There’s no on-site Starbucks, and the restaurant didn’t have the equipment to make things such as mochas, the store was very limited with alternative options. The vending machines were out of Mountain Dew

The hotel was very quiet, and the courtyard was lovely

Stayed in April 2023

Cleanliness, friendliness

Stayed in April 2023

unclean, dark, cold, felt unsafe, VERY expensive

location

Stayed in March 2023

Price, no free breakfast,outside room, it seemed like some rooms were long term stay., dirty courtyard,no places to eat in walking distance, no groceries near, neighborhood district and clientele of the night with certain city customers,

Shuttle,

Stayed in April 2023

clean

beautiful

Stayed in April 2023

The was no maid service during our four night stay. I scheduled it, then had to ask again and still no one came to the room. I eventually left towels outside the door and called and asked for towels. Those did arrive. The hotel is near the airport in a not very nice part of Phoenix. Yet, they call it the Camelback Doubletree. Camelback is nice part of town but 2 miles away. Yet the rates were 300/night.

Stayed in April 2023

It’s a little confusing finding your room.

The location was excellent, staff was outstanding. Free shuttle to the airport!

Stayed in April 2023

The website stated that there was a 24 hour airport shuttle. Upon arrival we requested a 4:30 shuttle. We were told we would have to get a cab because shuttle didn't start until 7 am. We ordered a cab and when we went to the front door to get the cab at 4:30 am, the shuttle was in fact there ready to take patrons to the airport. Additionally, at 1 am the smoke alarms went off in all the rooms, but there was no fire. We called the front desk and they didn't know what the cause was.

The restaurant and bar were lovely. Good food and drinks.

Stayed in March 2023

Ice machine broken on 1st floor.

Comfortable beds, quiet, good restaurant.

Stayed in March 2023

Although I asked in advance for an early check-in (which was never acknowledged nor actioned), I was made to wait for more than an hour past the standard promised check-in time for my room to be prepared. Other details: The in-room coffee for machine-brewing was never replenished. The available television channels were not well reproduced on the TV screen (with glitching and other fidelity problems)

Although the restuarant's food was more expensive than expected, I was pleased that it was good tasting, and that extra condiments we're provided upon request (at Brix).

Stayed in March 2023

Hotel not well lit and area seemed kind of sketchy. Front desk person rude and not well groomed. Was not free. Hotel looked like it had once been great but had not been maintained.

Hotel looked like it had once been great but had not been maintained.

Stayed in January 2023

beds weren’t comfortable.

good location staff was great.

Stayed in January 2023

Nothing

Everything

Stayed in December 2022

Everything, from the lack of customer service In the front, to the locked bathrooms in the lobby to the filthy run down rooms with no housekeeping. Whenever the heat or AC kicks on, it sounds like somebody’s breaking in the door, thick, dust hanging from the vents, room smelled of smoke, stains on carpet, and on wallpaper, hard as a rock, bed, chips in tile, weak water, pressure, and no hot water, poor lighting and overall I wouldn’t have paid more than 50 bucks a night, it was worse than motel six quality. I’m a Hilton honors member, and Hilton is supposed to live up to a certain brand and level, and this property definitely does not have it… I will not be staying at Hilton properties anymore Due to this experience, this is very sad how rundown this Hilton property is. I spoke with everybody from the night auditor to the front desk supervisor, Francisco, and absolutely no help was given except for to relocate to the sixth floor, which was the same exact room with the same exact problems. I was shocked. please look elsewhere. This property is a nightmare. Also, the front desk manager only works certain hours and is not available to help outside those hours with customer problems.

Nothing

Stayed in February 2023

when I walked in, there was an extremely rude, male, staff member yelling at an older woman about her service dog. He was so rude and unprofessional, that I was livid at the way he was speaking to her. I ended up cancelling my reservation, and I found another hotel.

I didn’t stay at the property. I cancelled my reservation.

Stayed in February 2023

It was a motel. Nothing in the description said that the door to our room faced the outside. Absolutely would not have stayed here had we know this especially for the cost.

Was near the airport.

Stayed in February 2023

Just about everything.

Did not eat breakfast. It was very dark hotel when I had to walk to my room at 1 in the morning. I felt very unsafe. I called for airport shuttle and was told it stopped at 11 pm and then was “good luck with that”. About getting to hotel. Then once I arrived. Security hd to go get someone to come out and check me in. Up on checking out the lady at the desk at 7am was rude to others checking out and her excuse was it’s early.

Stayed in January 2023